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   Consumer Reviews of Swift Battery Specialist
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4.9
 
154 Consumer Reviews
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Technical Expertise
5.0 Customer Service
4.9
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Value for money
5.0 Outlet Experience
5.0

review user
En Ping Lim.
A bit of a bait and switch  Posted on 03-Jan-2019
  • Technical Expertise3.0
  • Customer Service1.0
A bit of a bait and switch when the Company quoted a price for German battery (didn't catch the name unfortunately but I think it was Verta). However I was provided with a Globatt instead. I was not informed of the change prior to payment and as I am not familiar with battery brands, I only found out about the switch when I inspected the car afterwards. Called the Company and was informed the switch was because they do not have Verta in the correct battery size for my car. Nonetheless, I would have liked to be informed before they switched the brand. Furthermore I did a quick Google se and saw that I have grossly overpaid for a Globatt. Only upside was the replacement was fast with delivery and replacement done within an hour. - En Ping Lim
Management Response by Swift Battery Specialist

Ping, good day to you and happy new year. We are sad to hear your disappointment regards to our service earlier today and sincerely apologize for the miscommunication by our mechanic. We have clarified with our mechanic regards to today's incident. The battery proposed was a brand called Mutlu which is indeed a Germany made brand however, due to your car positive and negative terminal Globatt brand was utilized instead. And regards to the pricing, total invoiced was inclusive onsite installation servicing. The pricing that was reflected on google searched are based on different size model and without installation. Please kindly rest assure as our battery are inspected with quality to ensure best performance and durability. Our car battery comes with 1 year, 1-to-1 exchange warranty as well. Please refer to https://swiftbatteryspecialist.sg/products-and-info/ for T&C. Please let us know your concern again if there is/are any. Thank you.

 

review user
Florence Chan.
Would definitely use them again!!  Posted on 28-Dec-2018
  • Technical Expertise5.0
  • Customer Service5.0
Day started with a flat battery with tons of errands to run for the day. Whatsapped Swift's number and had a confirmation within minutes that he would arrive in 30 mins or less. Terence arrived right on time and efficiently diagnosed and replaced the battery including a faulty battery connector. All within an hour from the first contact with Swift. Would definitely use them again and have already saved their contact for future use! - Florence Chan
 

review user
He Xinghong.
Swift and professional service.  Posted on 26-Dec-2018
  • Technical Expertise5.0
  • Customer Service5.0
Swift and professional service. Diagnosed the issue (battery problem) over the phone and arrived onsite in 30 mins. New battery installed and tested within 10 mins. Accept epayment as well. Highly recommend. - He Xinghong
 

review user
Darren Wong.
Friendly, professional and honest. Highly recommended.  Posted on 25-Dec-2018
  • Technical Expertise5.0
  • Customer Service5.0
It was indeed a swift service. Called the hotline on Christmas Day. Reached my place within 20minutes. Friendly, professional and honest. Highly recommended. - Darren Wong
 

review user
Jonathan Yang.
Impressed with the service and responsibility shown  Posted on 23-Dec-2018
  • Technical Expertise5.0
  • Customer Service5.0
Very professional and service orientated company. Battery dead on thursday, called them after googling for battery replacement. Told me about the price over the phone and within 40mins, he arrived and the battery was replaced. Normally everyone would say, whats the big deal about that.... the thing is, on sunday morning, my car couldn't start again... called Swift and down they came to my house carpark. He tested the battery and jumpstarted my car. He told me that he does not think its the battery issue but just to be safe, asked me to drive around for 30mins and call him to see if it helps. (He did not ask for any payment). After driving for an hour, i came back and tested... it did not work. He gave me a voice message telling me not to worry and he will be down to change a brand new battery. He did not once asked for payment despite us narrowing down the problem to the alternator as it does not seem to be charging. I'm impressed with the service and responsibility shown and would gladly recommend Swift to anyone! - Jonathan Yang
 

review user
Paul Sung Woo Nam.
Honest, reliable, courteous, responsive, and fast.  Posted on 05-Dec-2018
  • Customer Service5.0
  • Value for money5.0
Honest, reliable, courteous, responsive, and fast. Checked-out a few shops who were charging me 30-50% more. As if I do not know to search on Google. Other shops tried to get me to pay more by sharing misleading information regarding the warranty by saying if I do not use the suggested battery for the car, the warranty does not apply. Jeff from Swift listened to what I needed, provided me with accurate info, competitive price, and on the same day, came to my office to replace my battery in 20-30minutes. Thanks Jeff and Swift!!!! - Paul Sung Woo Nam
 

review user
Sunil Nihalani.
Outstanding service. Polite, speedy, informative and good value.  Posted on 28-Nov-2018
  • Customer Service5.0
  • Value for money5.0
Outstanding service. Polite, speedy, informative and good value. Had a flat Tyre, called at 9.05am, scheduled 10am meetup. Issue solved and I was driving out at 10.15! Keep it up guys! - Sunil Nihalani
 

review user
Koh Yu Lin.
Highly Recommended!  Posted on 11-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
Very efficient and managed to reach my place within 25 minutes when I called for help (to jump start my car battery), highly recommended - Koh Yu Lin
 

review user
Bruce Brewton.
5 stars service!!!  Posted on 10-Nov-2018
  • Customer Service5.0
  • Value for money5.0
This morning my car wouldn't start 🤬. I used Swift for the first time. The Technician Jeff arrived in approximately an hour, his vehicle and equipment in great condition, he was neat, courteous and professional. He was Informative, communicating with me throughout the process, explaining why I experienced the problem and how I should plan ahead. Cost? more than reasonable. 5 stars service !!! - Bruce Brewton
 

review user
Max Colla.
Came at my convenience and had my issue resolved in minutes  Posted on 10-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
Very courteous and efficient. Came at my convenience and had my issue resolved in minutes - Max Colla
 

TohYingKhiam
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Sep-2018
Excellent workmanship and friendly  Posted on 23-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car tire went flat as I got a nail on road, I was thinking of driving to workshop to replace my tire but hesitated and Google for help. I came across Swift Battery Specialist and they advice me all the steps and procedure. Luckily I did not drive on else o have to spend more on my whole rim instead. Terence came down and patch the hole on my tire and immediately rectify the issue. THUMBS UP!
 

review user
Pradheep Veerapan.
Fantastic service! Super fast and efficient!!  Posted on 18-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
Fantastic service! Super fast and efficient!! Reached within 30mins as promised! Price is reasonable too! - Pradheep Veerapan
 

review user
Shi Hui Lois Wang.
Well Recommended!  Posted on 07-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
Prompt and good service for flat tyre by Terence! - Shi Hui Lois Wang
 

review user
Jono Ong.
Excellent service by Terence, kudos to your prompt assistance rendered  Posted on 31-Aug-2018
  • Technical Expertise5.0
  • Customer Service5.0
23/8 (Thurs) morning, my relative's car couldn't start its engine at MSCP, Admiralty. Contacted Swift Battery Specialist, I was informed that he would arrive approx 15 mins. To my surprise, he reached the location within 10 mins. Speedy service from diagnosing the issue to rectifying it. Excellent service by Terence, kudos to your prompt assistance rendered. Definitely worth the call! - Jono Ong
 

NeoJiaHao
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Aug-2018
Unexpectedly good service from Swift!  Posted on 18-Aug-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car battery died on me when i was about to start my car and go to work. I can't be late for work as i got a major meeting to attend, i panicky called Swift Battery and their response was so fast! They arrive within 10 minutes and replace my car battery in just minutes!!! Amazing! Terence saved my life, i'm genuinel very grateful to him. Trust me, he is good!
 
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Merchant Logo Swift Battery Specialist
5 stars - based on 154 reviews

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