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   Consumer Reviews of Imperial-1 Pte Ltd
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4.6
 
40 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.6
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Value for money
4.6 Outlet Experience
4.6
yowth88
Neutral Newbie
4 reviews
0 points
0 forum posts Joined on 25-Apr-2014
Nano-Series Sealants  Posted on 28-Sep-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
27 Sept
This is my first time try out they're Nano-Series Sealants on my 7 year old car.
Overall happy with they're great service n EXCELLENT job.
Back to showroom car.
Many thank to Ms Doris & his team. cheers ;)
 
BaiCheZuiLiang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Jul-2014
Hydroseal glass coating  Posted on 17-Jul-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was looking to repaint my 7 year old camry which was looking very 'dull'. Was scouting around and the average cost for respray was close to 2k nowadays. Was recommended by my friend that Imperial can help restore paintwork to near showroom finish even for old cars. Went down with my friend and was assisted by Doris and Ah Cheng. They did a paint restoration demo and I was sold. Opted for the Hydroseal glass coating and the shine is even better when I bought my car 3 years ago. Really very impressed with both their technical advise and customer service. Most importantly, this treatment helps to protect the car at only a quarter of the respray price. The interior also cleaned very thoroughly.
 
Cmkim_11
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 06-Aug-2011
Swissvax  Posted on 04-Nov-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Here for my 2nd hydrophobic maintenance. Got to say I'm very impressed with the product. This is very different from other wax and polish. Swissvax can last for months and I could see the difference especially after driving in the rain. Excellent customer service and cozy lounge while waiting fot my car to be done.
 
Liang
Neutral Newbie
1 reviews
2 points
169 forum posts Joined on 17-Nov-2002
 Posted on 08-Aug-2010
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Got a Classic package voucher from MSIG. Friendly service from Winson. Explained in detail what my car needed. (And it needed a lot of work because I didn't even wash it, ... for months!!) He did asked me to add a "recovery" treatment, because there is a LOT of water marks from these months of neglect. And although I declined, he didn't push. Took about 3 hours (would be another hr for recovery treatment) and the results are stunning!! Even though I can still see the water marks at close range, it is really really glossy, the paint is at last smooth to touch!! And my interior is finally clean and dust free after so many months! Also a nice lounge area with TV, radio and magazines. Free drinks too!
 
Domoe
Neutral Newbie
2 reviews
1 points
3 forum posts Joined on 14-Feb-2010
 Posted on 15-Feb-2010
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Kudos to Imperial 1 team. Sent my car for the first maintenance schedule and the end product was excellent. Car now is back to pristine and showroom condition. Zam, the supervisor personally explained to me in detail what have been done and next schedule will be. Would love to extend the package once mine is over end of year. Thanks imperial1 for making making my weekend a bright shining wish. Cheers!
 
Dennistan80
Neutral Newbie
1 reviews
0 points
55 forum posts Joined on 13-Sep-2005
 Posted on 27-Jan-2010
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
Got a free polish voucher from MSIG and stated polish worth $300. Went for the polish instead of getting off swirl marks end up getting MORE swirl marks. Im totally disappointed for the outcome and i would say there's alot out there quote less then $200 can do a even better job.
 
Terrykok
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 29-Oct-2003
 Posted on 01-Dec-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I believe such incidents are caused by jealous competition at play. Such antics are totally uncalled for. We have seen many of such cyber attacks in many forums, and I believe such users needs to be removed by the moderators. I applaud Maddriver's stand to clarify matters. Whatever it is, the quality of Imperial1 has not deterioted, my car was recently groomed 4 weeks ago, and still looking good. I will not commend further, but I believe good companies are governed by great systems and products. Imperial1 has stood the test of time for over 2 years of research and great customer service. The choice is left to the consumers who will ultimately decide if the service is good or no good.
 
Maddriver
4th Gear
1 reviews
847 points
10835 forum posts Joined on 24-Jul-2004
 Posted on 01-Dec-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
To Maddetailer, I am the owner of Maddetailer.com. Maddetailer is a registered company and is trade mark. I am not sure yor intention here to register your username as "Maddetailer" Be responsibe on your posting and do not act as a imposter for "Maddetailer" To Owner of Imperial1 If you wish to persuit this matter, I am willing to assist Imperial1. I can be contacted at 93387370. Best Regards Benny Owner of Maddetailer.com
 
Maddetailer
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 27-Nov-2008
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
sailer sad to heard that.. Upated news Mr Paulas had left the company's and they had stop using SONAX. They now using house brand don't know from where and claim that from Germany. Brand Name call: Nano Series pro, but never had before and claim that is Generation 2 Nano Series... Years in chemical research company first time heard that Nano had Generation 2 which specially formulated for Asian climates - Harsh sunlight, extreme wet weather with high humidity conditions. Thing are like is where the professional detailer like Paulas had left the company they will start to do monkey business to maintain their customers'. Go to some grooming company which using good brand like maguire, menzerna, 3M, and etc... REMEMBER GET THEM TO TRIAL ON YOUR CAR AND SEE THE RESULT BEFORE COMMIT TO IT...
 
Sailer
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 11-Nov-2008
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money2.0
  • Outlet Experience2.0
Not too happy with their service. Felt cheated. First session was fantastic. They will call to remind you before appt day. Car well taken care of but this is not for first session ONLY. after I signed up package with them, their service just went down hill! no reminder, poor detailing etc. Will not go back after package expired. for the same $, alot other companies offer much better services.
 
Doechua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 20-Jul-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Dear Paulas Ong, this is the first time I meted you. You were very attentive and detailed without being pushy.I is highly delighted with the finish you managed to achieve on my Honda Jass, just wonderful the car simply glows. I had lovingly cared for the paintwork but was never able to achieve the amazing finish which you have; and I can't believe the water spots, machine marks had been remove more than 80%. You guys are the first person that has given me peace of mind I'm so glad I found you, not only that the new Nano product you use is truly remarkable I'm proud to have my jass now - I'm believe surely increase the value of my car.Lot of thanks to Imperial 1 and you guy.
 
Msang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 17-Jul-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The major difference between Imperial-1 and other grooming shops is the quality of service. Great personal service. A person who listen to our perceived "problem" of the paintworks and answers our questions in a layman's way so that we can understand what is was wrong. Paulas & Andre go out of their way to assure customer satisfaction. You can see their eyes and hear their voice that they are care and concern about your car, as though it was their own car. You KNOW you will be very happy with their results! Thanks Paulas & Andre. Imperial-1 . You are the 1. You definitely get your money's worth.
 
SGCMHKTan
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 02-Jul-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Sometimes the best way to describe a business is to listen to a review of someone who goes there. Really " Paulas Ong " you have made a customer out of me for life! Need i say more? you are honest,smart,caring people.you are A-One Quality! Not only can you trust these guys,but they know how to fix the paint work treatment & recovery .From today i would not bring my car to anywhere else. Thanks you for being a breath of fresh air. THanks IMPERIAL 1.
 
Eilsonchu
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 31-May-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Imperial 1 provided me with a quality service. The exterior restoration job was unbelievable.I had been in the automotive industry for over ten years and know that black is the hardest colour to keep clean as well as detail. And I'm so happy to have Paulas Ong and his team from Imperial 1 who made my baby stand up again with an intense detailing job that removed years of varnish and hidden dirt that I had no idea existed until it was gone. I would highly recommend his services to anyone that takes pride in their vehicle and wants to keep it looking incredible.
 
Sitisiti
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 19-May-2008
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I just would like to take this moment to tell you how impressed with the work in Imperial-1 did my Suzuki. The completed job was fantastic. I felt proud to drive my car again, like the day I drove brand new. As a woman who doesn't know much about cars, I've always felt completely respected by Andre & Paulas, Everything has always been completely explained to me until I understood and I've never been taken advantage of. At the same time Paulas insist to do up a Demo with a recovery to show me before I commit. He was very personable, friendly and honest. I'm very satisfied with the quality and price . Last I also appreciated Andre help.. to recommendations for other shops who performed services; that you did not provide. Keep up the good work Imperial-1. Thank you so much Andre & Paulas
 
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Merchant Logo Imperial-1 Pte Ltd
5 stars - based on 40 reviews

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