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   Consumer Reviews of Merlin Motor & Engineering Works
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OVERALL RATING
 
15 Reviewers
4.8 out of 5
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Technical Expertise
4.8/5 Customer Service
4.8/5
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Value for money
4.7/5 Outlet Experience
4.8/5
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15 Reviews

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kobayashiGT
Premium User kobayashiGT
Supercharged
7 reviews
6,276 points
1944 forum posts Joined on 21-Oct-2013
Jacky and Henry are honest bosses.  Posted on 29-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went there to change my fuel filter and also to check my aircon because, during the daytime, my aircon doesn't seem to feel cold. After speaking to Henry and he attended to me, he went to proceed to help me replace my fuel filter.

After which, when he checks on my air con, he notices one of the pipes is oily and suspected a leak. He did not ask me to do a replacement immediately. He explains to me if the leaks are so big that the air con turns hot very fast, he will suggest a replacement immediately.

If not, he suggested me to do the repairs during the next servicing where he can prepare the parts and will be more cost efficient.

I am very happy with their advice and they are very honest bosses. They have a lot of knowledge about cars and I enjoy chit chatting with them!

I highly recommend everyone who is reading this to pay them a visit for your next maintenance or repairs! Post Management Response
 
Lusoo
Neutral Newbie
1 reviews
0 points
2 forum posts Joined on 30-Sep-2011
Good Service and Keep it up  Posted on 16-Aug-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Have went to a few WS before (including JB one) but Merlin is the most professional and excellent with detailed explanation on car problems. Price is reasonable considering quick service. I think will choose it to service my car regularly.

Specially recommend the throttle body clean service (80-100$,depending car model) which is always missed in regular maintenance but very useful to improve engine performance. Post Management Response
 
Fk13
Neutral Newbie
4 reviews
3 points
17 forum posts Joined on 26-Apr-2013
Good service  Posted on 07-Aug-2013
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money3/5
  • Outlet Experience4/5
Today when there to do my car service,vy nice n good workshop.Well done Jacky keep it up the good job. Post Management Response
 
WhiteNight
Premium User WhiteNight
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 26-Apr-2010
Best Workshop I have encountered  Posted on 23-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Went to get my car service based on friend recommendation and the experirnce I had was superb.
First, the person who served me is Hendry and he is superbly friendly. I told him I need my car serviced and straight away he showed me the different kinds of motor oils they had and advised me accordlingly based on my car setup, usage counts, budgets, etc. After choosing, he straight away started to work on my car and 10 mins later, he came back to me and advised on other issues which my car was having because he did a thorough check on brakes, filters, spark plugs, etc. I was amazed cos all I asked for is to do an oil change and he went an extra step to check everything for me. In the end, he showed me my worned out brake pads and also the conditions of my spark plugs. Price was reasonable and service was great as they showed me every items that they had took out for change and the new ones before installing. I even get a car wash after everything was completed. Definitely going back there again. Post Management Response
 
Falleen
Premium User Falleen
Neutral Newbie
1 reviews
13 points
14 forum posts Joined on 01-Feb-2013
Very good Service, tried to save me money  Posted on 23-Apr-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went there yesterday because I thought I had a problem with my car suspension. Jacky the mechanic did not want to quote me over the phone as he preferred to see what's wrong with my car first.

When I brought it down, he drove my car around, and said that there was nothing wrong with the suspension, and the little squeaky sound I heard is not a safety issue.

Embarrassed, I told him about a few other minor problems, which he proceeded to rectify. He tried to save me money by saying that my car tail lights was not a problem, and the only thing he charged me for is for topping up my air-con compressor gas. Just $20.

Also, he had a general look at my car and told me my front tyres were balding, and if I wanted a smoother ride, I should get them replaced.

Really appreciate his honesty and thrift, it's certainly very good service!

1 Review Photo(s)

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Graffi01
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 05-Sep-2007
GOOD SERVICE .  Posted on 02-Jan-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
GOOD SERVICE . They are quite honest . Tell me truefully what needed to repair and not to repair . Mr jacky wee Is also quite Knowledgeable. Post Management Response
 
Nicholas_Pang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Jan-2013
GOOD SERVICE .  Posted on 02-Jan-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I think this Car workshop is Excellent . The bosses there are quite honest . They will only need to repair when needed . I highly recommend people to go to this workshop . YOU WILL LIKE IT . Post Management Response
 
Mconnect
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Apr-2009
O, but could be better  Posted on 09-Nov-2012
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
This is not a bad review. i have known them for years! they could be patronizing at times. they are alright, nothing to shout about really. But could show better response to queires during busy hours. i dont feel too comfortable to staying with a single workshop for all my needs. It gives me the freedom to choose, compare and evaluate others in pricing and customer services. Post Management Response
 
Vios6789
Premium User Vios6789
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Jul-2012
Very good service  Posted on 11-Oct-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very good service and friendly and good good experience ......WILL COME BACK AGAIN...... Post Management Response
 
Melvinyuen
Premium User Melvinyuen
4th Gear
9 reviews
634 points
563 forum posts Joined on 15-Mar-2009
 Posted on 29-Jun-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Done my servicing today with them. Wow fast and accurate. Most importantly they are friendly. Did brake adjustments and even a car wash after the servicing. Thanks and will come back again for the next servicing. Post Management Response
 
Elt12
Clutched
2 reviews
49 points
46 forum posts Joined on 09-Jun-2003
 Posted on 18-Jan-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Been with them for a few years for my scooby my regular workshop to go to. Honest and knowledgable workshop. Post Management Response
 
SubaruDamo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 05-Jan-2011
 Posted on 05-Jan-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very good service center,workmanship also very good, can give above 5 stars. Post Management Response
 
Xtravagant
5th Gear
3 reviews
1,355 points
1349 forum posts Joined on 15-Mar-2009
 Posted on 28-Jan-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good Workmanship, no hard sell. Jackie is knowledgeable, on top of that i feel they are honest. Will only tell me what to change if faulty. . . Post Management Response
 
OCBC1
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Jun-2009
 Posted on 25-Jun-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good technical skill & give professional advice. Friendly people. What I like most, No hard-sell & know their job well. Thumb up! Post Management Response
 
Graffi01
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 05-Sep-2007
 Posted on 15-Oct-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
 
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Merchant Logo Merlin Motor & Engineering Works
5 stars - based on 15 reviews

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