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   Consumer Reviews of Progressive Car Care Pte Ltd
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OVERALL RATING
 
7 Reviewers
3.9 out of 5
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Technical Expertise
4.2/5 Customer Service
3.6/5
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Value for money
3.8/5 Outlet Experience
4.2/5
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7 Reviews

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ChenKongHou
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 22-Nov-2018
Bad Customer Service  Posted on 22-Nov-2018
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Overall Rating: 
  • Customer Service1/5
Happen to meet an accident and required to make a accident report request by insurance company.
First serve by a china guy.
- Not friendly. First question ask the purpose of visit.
- Never tell me anything and ask hit where and use the digital camera to take photo of my car.
- Write me a form and proceed to 2nd floor.
Second serve by a women
- Not friendly, face like the whole world is owing to her.
- No smiling and not courtesy at all.
- Just give me the pen and pencil and fill in the form. Never advice how to fill in a proper manner.
- After finished just get to sign and fill up the email and say will send to me. Didn't even look at what I fill in the form.

Just because it is an approve accident reporting centre, if not I will not give my car for servicing even it is the cheapest in town.
Management Response by Progressive Car Care Pte Ltd
28-Nov-2018

Dear Sir/Mdm,

We thank you for taking time to provide the valuable feedback and would like to sincerely apologise for the less than satisfactory service that you have experienced.

We will speak to our staff regarding this matter and work towards improving the customer service experience.

Do let us know if you have any queries that you would like us to address with regards to your accident report and we can contact you regarding that.

Warm regards,
Wayne
Progressive Car Care Pte Ltd

 
SkyMaz
Neutral Newbie
1 reviews
2 points
2 forum posts Joined on 23-Jun-2015
Good quality of work  Posted on 08-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went to some cheap workshop and repair my car. After 6months the colour fade, engine begin to knock and I realize the workshop install 2nd hand parts and rethread the tyres. Sometimes it is still better to trust authorizes workshops. I have been with Progressive only for the first service and repair, and it felt so good. Super duper good! Post Management Response
 
Henry_1980
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jun-2015
PA is the real deal  Posted on 24-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Truly honest and sincere. Let me explain why i am writing such magnificent praises for this company who services my car. Firstly, they managed to solve an intermittent problem I had with my brakes, which I sent to other reputable company recommended by my PI agent for warranty and free servicing, which they couldn't solve. The previous shop i sent convinced me to change my brake pads which still couldn’T solve the issue. The only results these brakes gave were noisy screeches whenever I move off my vehicle. PA also managed to improve my fuel economy and my car is very smooth and silent after servicing. I swear i never had a better driving experience before the servicing with him. Best of all, The charges were also very reasonable. Very pleased and happy. Highly recommended. Have already went for 3 servicings with PA, and have also recommended them to all my friends and family. Post Management Response
 
TheLancer
Neutral Newbie
1 reviews
4 points
5 forum posts Joined on 17-Apr-2014
Good service  Posted on 17-Apr-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money3/5
  • Outlet Experience5/5
I don't usually leave reviews but this company is great until I specially created an account for this. Be it 3rd party claim, vehicle servicing or parts replacement, they provide fast and reliable service. Although their services are not cheap as compared to others, but I tend look for speed and quality. Greatly recommended for quality people but not for the cheap! Post Management Response
 
Subutai
5th Gear
2 reviews
2,066 points
1782 forum posts Joined on 21-Nov-2005
Unpleasant experience.  Posted on 16-Jan-2014
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience1/5
Send in my car for 3rd party accident claim. No proactive followup and I have to make calls for updates. Was told that the other party ins will make a direct settlement hence 100% claim despite me questioning several times. Send in car with confidence that all is settled but was later told on same day that its a 50-50. Qns the ws lady and she admited her mistake. Dragged for 2 weeks and wasted a lot of my time and effort. Post Management Response
 
Kidoleo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Mar-2011
Great company, recommended!  Posted on 22-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to various company to repair my car's radiator issue. Most company took quite long to troubleshoot my vehicle and encourage me to send to Honda main company to get it repaired. But just nice I pass by this company at ubi, they quickly troubleshoot and solved my problem. It's not some big issue and I do not have to change my whole radiator at least. I saved big bucks and they offered not to charge me at first as they just solved it easily. But I insisted to pay them. Such company with great service and expertise is almost extinct. Kudos to them! Post Management Response
 
Neerudu123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 23-Sep-2012
Not good service  Posted on 23-Sep-2012
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service3/5
  • Value for money1/5
The given problem rectified and other problems are created like extra noise comes from music system , breaks are not smooth, extra noise comes from engine . So I definitely I will not recommend on technical expertize. Plus the workman charges very high Post Management Response
 
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Merchant Logo Progressive Car Care Pte Ltd
3.5 stars - based on 7 reviews

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