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   Consumer Reviews of FR Auto
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OVERALL RATING
 
33 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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33 Reviews

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Nicholasyuen99
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Jan-2021
Awesome experience! I've found the car workshop I've always wanted!  Posted on 11-Jan-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Ever since the warranty with MI on my FXT expired this year, I was looking for a good, reliable car workshop near my place in Bedok... Was recommended by a friend, who also drives a Subie, to give Mr Farman (ah boy) at FR Auto a try.

After my experience there on my first visit on 9th Jan, I don't think I'll bother to ever go anywhere else to service my car!

Mr Farhan was extremely polite, gentle spoken, super friendly, straightforward and honest. He even advised and discouraged me from installing an aftermarket part that I wanted, telling me that it would not actually provide any performance gain on the car. He was really easy going and made me feel really comfortable. I had an enjoyable time chatting with him as he explained what he had changed out, what's wonky and what to monitor for in the future.

Farhan also really knows his stuff, as a certified Subaru specialist (he proudly hangs the cert on the wall!) rest assured your car is in good hands. From the moment I popped the hood, he immediately pointed out parts of the engine that required attention due to wear and tear over the last 5 years. I did a major 100k service and swapped out the entire water pump, all the spark plugs (which MI apparently never changed! 🤬) CVT oil change, replaced both axle fluids, replaced the coolant housing, timing belt, replaced the air filter to a performance one, along with the usual oil change and filter. I was delighted to see that the bill ended up being very reasonable for all the stuff done.

Overall, I'm one super happy customer, and the FXT is purring along nicely like a kitten, and probably hasn't run this smoothly since I bought it on day one! Thanks so much Mr Farhan and all at FR Auto! I'll definitely be back. See you at the next service!
 
review user
Rohaizad, Owner of Subaru Forester, verified customer
Would reccomend them highly.  Posted on 10-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Came to Farhan to solve a lingering problem with my SJG. Immediately after he did a run with me he identify the issue. Solve it and found another problem with my car. Thankfully he spotted it quite fast. It could have had severe problem in future should I carry on driving it. Now the car feels lighter and more responsive. Would reccomend them highly. Thank you bro. - Rohaizad, Owner of Subaru Forester SMU10--B
 
JeremyEJ20
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Oct-2020
Feel at ease when servicing or repairing your Subby at FR Auto  Posted on 13-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I got to know FR Auto through this recommendation on this portal and I have to say that I have no regrets from the day I first visited them. The Technical Guru on call (Ah Boy :)) and his staff are friendly and provide the best advice on what is needed to be done to resolve any issues with the car. The prices are also wallet friendly with service that is provided at the most professional level. I definitely have found the right pit stop for my car needs.

Thanks FR Auto!
 
Sjourn
1st Gear
1 reviews
27 points
168 forum posts Joined on 08-Mar-2006
Honest opnion  Posted on 12-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I had steering vibrations that was getting bad

I was suckered in by marketing going to a supposed reknown Subaru specialist, it was mis-diagnosed as drive shaft and wheel bearings. After changing those parts , problem still there. Come to think of it most of the adverts showing Subarus changing these two items..

Went to try out FR for first time, after a test drive and hoist . Farhan showed me where the problem is exactly , tierods and stabilizer links. Nothing to do with wheel bearings or drive shaft apparently.

Kudos to him and very friendly guy.

My problem solved.
 
review user
Tim, Owner of Toyota Wish, verified customer
Great Service  Posted on 15-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
A very friendly Malay boss Ah Boy. Found this workshop when he was still sharing half a unit at Defu Lane years ago. Every time went there for servicing, I will just wait there and have some chat with him. He will share with you on a lot of things about cars and feel he is a really very experience! And that's definitely the reason of me still going back to them even he shifted to Kaki Bukit now. - Tim, Owner of Toyota Wish
 
Oonp
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Mar-2013
Obtained car servicing and advice from this garage for a Subaru RECOMMENDED  Posted on 11-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Quick and fast to respond. Gave me some specific feedback backed up with Photographs to show issue. Honest with responses and very knowledgeable on Subarus. Strongly recommend and a pleasure to deal with

1 Review Photo(s)

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review user
Rion Ong, Owner of Subaru Impreza, verified customer
Recommended to FR Auto by my Subaru club friend.  Posted on 18-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was hesitate in the beginning, but decided to give them a call first to roughly share with him the problem of my car. The boss is very friendly on the phone, after all, he still suggests it will be best that I can drive down the car to let him check, as it will never be accurate by just sharing info on the phone. I'm kind of sold even before I meet him haha. Drove over immediately as he was saying he is free at the moment. He is really very professional, gotta leave my car there for a day, as he is a one-man show! Guys, please support small business owner like him! - Rion Ong, Owner of Subaru Impreza
 
beyond78899
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 29-Nov-2019
Honest and friendly  Posted on 13-Mar-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very nice workshop. Have been servicing my cars since warranty expired with them. Knowledgable too! Highly recommended.
 
review user
Arrif, Owner of Subaru XV SKV54—U, verified customer
One and only workshop for Subaru  Posted on 09-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Ah boy has been the only mechanic for my Subaru. I only trust him when coming to this. Since his time from Defu lane, he is really a very humble workshop owner who has a passion for cars. Love having some chat with him while servicing my car there, we have since become more like old friends now. - Arrif, Owner of Subaru XV SKV54—U
 
review user
Steve, Owner of Subaru Forester, verified customer
Reliable service from staff who pay attention to details of my car  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Reliable service from staff who pay attention to details of my car - Steve, Owner of Subaru Forester SJL75--S
 
review user
Muhammad Ashraf bin Bahari, Owner of Proton Gen 2, verified customer
Passionate and knowledgeable  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great car guy who is very passionate and knowledgeable about his field of work and has no qualms in entertaining any questions about cars. - Muhammad Ashraf bin Bahari, Owner of Proton Gen 2 SGL73--D
 
review user
Mannyy, Owner of Subaru Impreza, verified customer
FR Auto is give you the honest answer to your car needs.  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
FR Auto is give you the honest answer to your car needs. His knowledge on car has never let anyone down. Especially Subaru. - Mannyy, Owner of Subaru Impreza SMT36--K
 
review user
Ali Hamidy, Owner of Honda Civic, verified customer
Worth going for routine servicing..  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Superb service... Truthful and not out there to makan your pocket deep... Worth going for routine servicing.. - Ali Hamidy, Owner of Honda Civic SGJ76--U
 
review user
Syaid, Owner of Subaru Impreza, verified customer
For years and never I've been disappointed.  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I've been servicing my car at FR auto for years and never I've been disappointed. The owner and mechanic called boy is professional and polite. He knows what to advised and proficient at his work. - Syaid, Owner of Subaru Impreza SKT8--C
 
review user
Abiel, Owner of Subaru Legacy, verified customer
Workshop is bright and tidy. Good and fast service.  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Workshop is bright and tidy. Good and fast service. Highly recommended for a fuss free workshop that does maintainace and performance mods - Abiel, Owner of Subaru Legacy SJT99--B
 
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Merchant Logo FR Auto
5 stars - based on 33 reviews

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