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   Consumer Reviews of Groomers Lab Pte Ltd
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OVERALL RATING
 
78 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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78 Reviews

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Anthony3291
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 07-Mar-2020
HEXIS ppf  Posted on 07-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Recommended by my friend to a few ppf installers for my new BMW. I spent about a week visiting all the outlets to discuss and look at their works.

Shortlisted 2 and finally decided to go with Groomers Lab to install HEXIS Bodyfence ppf for its competitive pricing and quality of work.

Collected my car this afternoon after 4 days in the workshop and it is definitely very impressive by the first look.

There are some bubbles which I was told will heal within 2 weeks if not 1 month. Or else that particular piece will be replaced FOC. Thumb-up for the commitment and excellent service from Rendall.

It is highly recommended for anyone who opt for ppf. Post Management Response
 
183599_1566627384
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 27-Dec-2016
[Always] Reliable! None Others Can!  Posted on 13-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just collected my new car and the first thing on my mind was to send it in to Groomers Lab for the coating. It has been a wonderful experience since I started coming to Groomers Lab for car grooming and paint protection services for my previous car.

It has always been that same old reliable experience at this place. For this time, I tried the package of Nano-Ceramic Coating with V Kool Paint Protection Film (PPF) on select parts of the car. I even had the opportunity to witness the transformation of my new car to an even newer showroom look right in front of me.

I am very confident that in the upcoming weeks/months/years ahead, it will definitely be a breeze washing the car and every wipe down will leave you smiling as the car would look new again.

I am very glad to be back at Groomers Lab to do up my car and would continue to recommend anyone who wants to do it to be back at this place. I had even recommended a few of my friends and colleagues to come over for that same great experience that all of us have enjoyed.

For the type of service before, during, post that you get at Groomers Lab is indeed "None Others Can". Truly living up to the slogan!

Thank Rendall and crew again!

Regards,
JL Tan Post Management Response
 
assiak71
2nd Gear
1 reviews
103 points
157 forum posts Joined on 10-Nov-2018
Excellent Service and Explanation by Groomers Lab  Posted on 13-Jun-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking for PPS for my new car and discovered Groomers Lab from MCF forum. Went to read and ask around and heard good comments about them, so decided to engage them.

As it is my first car, I had several questions about the package as well as subsequent maintenance. Rendall was very patient in explaining the coating that they will do for my car. He also took pains to explain how to maintain the car subsequently, and even recommended basic washing products to get.

I did not stay throughput the process but I could see at the beginning that the staff working on my car was meticulous and careful, in the way he cleaned the car, pasted tapes to protect certain parts, looked for swirls, etc.

While they worked on my car, I went to Autobacs, and Rendall provided regular updates at each stage. He even entertained my questions on which product was better when I sent him pictures taken at Autobacs. So that was really great "Extra" Service. When they completed my car, both Rendall and the staff texted me, once again showing their great service.

When I got back, the first reaction my partner had was "Wow really can see the difference" Despite our car being collected just a few days ago. So that is really testament to their quality of work.

I must also add that Groomers Lab even prepared a folder containing information of the coating done, products used, date, warranty, Q&A, etc. This was totally unexpected and was really great for first timers like me. I liked that everything was well documented and captured. I don't know about other detailers but I believe this is something extra which many other detailers do not provide or do as well.

All in all, thumbs up to Groomers Lab! I will definitely recommend them to people looking for PPS.
Management Response by Groomers Lab Pte Ltd
25-Jun-2019

Hi assiak71,

Greetings from Groomers Lab.

Thank you so much for your support and most importantly the time taken to write these kind words.

Rest assured we will continue to work harder so as not to let anyone down.

Thank you once again for your trust and support.

With gratitude,
Rendall & Team Groomers Lab

 
HanlihLinall
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 19-Mar-2019
Impressive!! Impeccable!!!  Posted on 19-Mar-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was referred to Randell by my sales Executive. I was quite sceptical engaging him for my car grooming especially after reading negative things about his services. Like everyone we all treat our new car like a gem especially having spent of over thousands and some hundreds of thousands and wanting to be as perfect as possible.
My experience with him was only through the mobile devices as my wife was the one bringing the car to him. Over the phone he ensured me my baby will be well taken off and during the process he updated me on the process sending me pictures of the car at various stages he is working on etc. Whatever that was promised on his website/facebook speaks for itself.
When my wife took back the car I purposely park outside with the sun shining u will be able to see any imperfection. I grab a cloth and go through every single part of the car as though I am washing it myself (if you guys wash your own car u will know what I mean). Impressive!! Impeccable
Finally, I meet up with him a few weeks later for the Window Tinting Film and there was a car grooming upstairs which he invited me to take a look. He took his time to explain to me what when through. What can I say!!!!!! Highly recommend!!
Well Done Groomers Lab!!
Management Response by Groomers Lab Pte Ltd
27-Mar-2019

Hi HanlihLinall,

Greetings from Groomers Lab.

Thank you your trust and confidence in our services. It heartens us to receive these kind words from you and rest assured we will continue to work harder so as not to let anyone down.

Once again, we thank you for your trust and confidence and look forward to welcoming you back.

Gratefully yours,
Rendall & Team Groomers Lab

 
GeorgeNg
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 15-Mar-2019
Great work by Groomerslab  Posted on 15-Mar-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I highly recommend Groomerslab. Was very happy with the work done by Rendall and team. Throughout the PPS coating job, Rendall made the effort to give updates on the process. Fine swirl marks and imperfections were pointed out and meticulously corrected, resulting in a smooth and shiny looking car.

What impressed me was also their after-sales service. Rendall thoughtfully shared with me the tips on how I can maintain the PPS coating on the car. Even months after the job, whenever I texted Rendall to ask questions regarding the maintenance of the car, Rendall is always more than willing to share with me the pointers.

I can tell that Rendall really runs Groomerslab with a strong passion and he's not out to look for just a hit-and-run business.

Overall I am very impressed with the outcome and after-sales service with Groomerslab, and will totally recommend them.
Management Response by Groomers Lab Pte Ltd
19-Mar-2019

Hi George,

Greetings from Groomers Lab.

Thank you so much for these kind words and it certainly brightens up our day receiving such comments.

We assure you that we will continue to work harder in order not to let anyone down.

Once again, A THANK YOU for your trust and confidence in us and our products. We certainly look forward to welcoming you back again .

Thank you

Gratefully yours,
Rendall & Team Groomers Lab

 
Jster
1st Gear
1 reviews
62 points
10 forum posts Joined on 20-Dec-2009
Indeed "None others can"  Posted on 06-Mar-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Overdue review for Groomer's Lab.

Bought my car and was highly recommended by a friend to Groomer's Lab for my paint protection. Booked an appointment and got my car done. Lias with Rendall through phone and he advised a suitable package for my need, if I can remember, I did a 3-layer ceramic coating with protection films done on headlights and door handle inserts. Interior grooming as well.

When collecting the car, I can indeed see the car shine better as compared to when I collected from the dealer. Rendall took his time to explain to me on how to upkeep and protect my car. He went through in details on how my money was spent as well, from the 3-layers coat to my rims coating. And to my surprise, this coat will last me quite a long time (3 years) with at a reasonable price. He explained that is due to my habits as I always park under shelter and wash every week religiously.

The service staffs are friendly and overall experience at the lab is outstanding. Why would I say that, Rendall and his team are friendly and patience, treating all customers equal and to their best attitude. They do not have the "See you no up" Attitude.

Overall, felt that this team is out there to serve your car detailing needs. They will make you feel that your money is well spent, unlike some whom just want to squeeze you dry with lousy attitude and workmanship.

To Rendall and team, I look forward to many more car wash and grooming sessions ahead. Hope can get time slot hahaha!
Management Response by Groomers Lab Pte Ltd
11-Mar-2019

Hi jster,

Greetings from Groomers Lab.

Firstly, a BIG THANK YOU for your trust in us and most importantly the support. We can't express much with words except a Sincere Thank You for writing these kind words as it is with such words that people will get to know about us since we do not have much marketing platforms.

We are glad to had lived up to your expectations and certainly look forward to your return for a premium detailed washing program.

If you need to get in touch with me, please do feel free to call or send me a message and I will be more than happy to assist you.

Once again, A BIG THANK YOU for your kind support and my team and myself look forward to welcoming you back again.

Thank you

Gratefully yours,
Rendall & Team Groomers Lab

 
sil3ntscr3am
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 27-Feb-2019
Paint Protection Coating - Groomers Lab  Posted on 27-Feb-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
First and foremost, it's rare to meet passionate people doing what they love and rarer is one that is honest, professional and competent.
My experience with Rendall is all of the above and am very pleased with his team's handiwork.

He will answer any questions you have and no hard selling whatsoever, other than that burning passion to share his knowledge and experiences.

Can't recommend Groomers Lab enough.
Management Response by Groomers Lab Pte Ltd
11-Mar-2019

Hi sil3ntscr3am,

Greetings from Groomers Lab.

Firstly, a BIG THANK YOU for your kind compliments and we are indeed passionate about what we do which is why we will usually probe further before we recommend the most suitable so that our customers' money are well spent instead of opting for the wrong program.

It has been our style not to upsell or plus-sell to anyone unless our customers were to enquire.

We sincerely thank you for your support and confidence and certainly look forward to welcoming you back again.

Thank you

Gratefully yours,
Rendall & Team Groomers Lab

 
Cheesepiekia
4th Gear
2 reviews
730 points
501 forum posts Joined on 16-Feb-2010
Another excellent PPS and customer service from Groomers Lab  Posted on 16-Feb-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My second new car with Groomers Lab. This time is a new black Honda Civic 1.5 Turbo from Kah Motor.

Although it's a new car from agent but upon collection, there are swirls on the entire car. Fine hairline scratches are also found on many parts of the car.

Luckily I had booked an appointment in advance with boss Rendall so that I can send my new black Honda Civic 1.5 Turbo to him to rectify swirls, hairline scratches and paint correction after collection.

Boss Rendall and his team worked on my car until 7.30pm although I hand my car to them in the morning at 9am. The number of hours they spent working on my car shows how much effort they put in to restore the car back to perfection.

At the same time also did V-Kool Self-Healing Protection Film on Door Handle Inserts, Side Mirrors & Headlights for the extra protection.

I had the confidence and trust that they can make my car shine. And they didn't disappoint me when I collect back my car from them.

Overall experience and workmanship with them was excellent. No regrets for choosing Groomers Lab. Will highly recommend anyone that is interested to do paint protection to Groomers Lab.

Thank you and good job to boss Rendall, his team and Groomers Lab!
Management Response by Groomers Lab Pte Ltd
18-Feb-2019

Hi Cheesepiekia,

Greetings from Groomers Lab.

Thank you so much for your trust and confidence during these few years and it certainly heartens us to receive such positive words from you.

It is with such kind words that our team will go even further as this will certainly motivates them.

Rest assured that we will continue to work even harder so as to achieve another higher level of excellence.

Once again, we thank you from the bottom of our hearts for your trust and support and we sure look forward to welcoming you back again.

Thank you

With gratitude,
Rendall & Team Groomers Lab & Concept Centre

 
Khpang17
Neutral Newbie
1 reviews
4 points
7 forum posts Joined on 09-Dec-2010
Job Well Done !!!  Posted on 28-Jan-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very impressive from Groomers Lab ! Boss Rendall and team really exceeded my high expectation of PPS. Will recommend to my friends.

A Happy and highly satisfied customer
Management Response by Groomers Lab Pte Ltd
11-Mar-2019

Hi khpang,

Greetings from Groomers Lab.

First and foremost, please accept my sincerest apologies for this late response as we had been extremely busy.

Thank you so much for taking time to share your experience with everyone here and I must say it has been a pleasure assisting you with the paint protection coating & we certainly look forward to welcoming you back.

Once again, thank you for your trust and the confidence in us.

Thank you

Gratefully yours,
Rendall & Team Groomers Lab

 
Pryder
Clutched
2 reviews
13 points
15 forum posts Joined on 20-Jan-2009
PPS  Posted on 07-Jan-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Have been looking around lately for a new PPS for my 3 yrs old car
Finally decided to short list & Go ahead with Groomers Lab

The price that i paid is almost the same as my previous groomer but the end result is so much different as compare to the previous one

After 2 weeks, yesterday was my 1st time i wash the car, it was a breeze. Just flush with water & Wipe dry. Less than 15 mins. Nice & Shining...........Very satisfied

Highly recommmended
Management Response by Groomers Lab Pte Ltd
07-Jan-2019

Hi Pryder,

Greetings from Groomers Lab.

Thank you so much for taking time to share your experience with the rest here and of course not forgetting entrusting your car with us.

Like what we always emphasized no one coating is suitable for all cars and that's why we always believe in customising the right program for our customers.

Once again, we thank you for your trust and support and certainly look forward to welcoming you back.

Gratefully yours,
Team Groomers Lab
"None others Can"

 
georgia
Clutched
1 reviews
7 points
3 forum posts Joined on 23-Sep-2017
Professional and Friendly services by team Groomers Lab  Posted on 25-Nov-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I visited Groomers Lab a few days after collecting my new car. Decided to go with the Pps program suitable for my ride.

Rendal was very friendly and informative with his sharing of the pps program. The Do and Don't, Maintenance and warranty details.

The effect of PPS is very good. Definitely there is a difference before and after the coating. The water beading effect and the ease of cleaning when washing car can definitely be felt.

Thank you Rendall and his team for taking good care of my car. I have also went back to do other services such as roof wrapping.
Management Response by Groomers Lab Pte Ltd
26-Nov-2018

Hi Georgia,

Greetings from Groomers Lab.

Please accept our sincerest Thank You for giving us the esteemed opportunity to work on your car and it is with this that we are able to showcase our work and most importantly a proper work done.

Resr assured we will continue to work hard in order not to let anyone down. We certainly look forward to welcoming you back again.

Once again, thank you for your trust and confidence.

Gratefully yours,
Team Groomers Lab

 
SeeYongyun
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 14-Nov-2015
Job well done!!  Posted on 07-Apr-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Signed up Platinum Plus Program from Groomers Lab and never regret. Was really impressed by the quality of their service and work done to my car. After 9 months, my car is still looking good and shining. Rendall was very friendly and patient in explaining to me on how to take car of the paint work. The car wash service was fantastic as well, the staffs spent almost an hours washing my car whenever i visit them for the car wash. Will definitely introduce Groomers Lab to my friends.

2 Review Photo(s)

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Management Response by Groomers Lab Pte Ltd
19-Mar-2019

Hi SeeYongYun,

Greetings from Groomers Lab.

Thank you so much for taking time to share your experiences with everyone here. We are glad that we had lived up to your expectations and this certainly will not stop here but instead we will climb towards another level of excellence so as to thank everyone like yourself for the trust and confidence in us.

Once again, THANK YOU for choosing us as your friendly detailer for your car and we certainly look forward to welcoming you back.

Thank you

Gratefully yours,
Rendall & Team Groomers Lab

 
Globe
2nd Gear
1 reviews
103 points
49 forum posts Joined on 15-Dec-2015
Excellent Job..  Posted on 23-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was choosing between a few PPS and ultimately decided to go with Groomers lab Platinum Plus Program based on the MCF reviews and recommendations and I am really impressed with the quality of their work. After 6 months of pps done, my A3 is still glossy shining and easy to wash by water.
Rendall was friendly and patient. I Will definitely recommend my friends to look for Rendall to protect their cars.
Management Response by Groomers Lab Pte Ltd
25-Mar-2018

Hi Globe,

Greetings from Groomers Lab.

Thank you for taking time to share your experience at our outlet. We are glad to be able to assist you with the paint protection coating and certainly hope to have met your expectations. Rest assured we will continue to strive towards another level of excellence.

Meanwhile, we look forward to welcoming you back to our lab again.

Thank you

With gratitude,
Rendall & Team Groomers Lab

 
aotimer_34
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 30-Jan-2018
Excellent Job Service and Great Customer Satisfaction  Posted on 31-Jan-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking around for PPS on my brand new car and was recommended by my friend to Groomers Lab. Rendall was very prompt and detailed in replying to all my queries regarding the various types of coating and the packages that were offered. In the end, decided to go for the hybrid plus which comprises of both glass and ceramic coating. He was also very friendly and patient in explaining to me on the various maintenance advice on taking care and prolonging the car coating at different situations. Not only that, the great service can also be felt all the way down to his staff who are handling my vehicle. I was indeed very satisfied with the job done on my car. Thank you Rendall and his team!
Management Response by Groomers Lab Pte Ltd
03-Feb-2018

Hi aotimer_34,

Greetings from Groomers Lab & Concept Centre.

Allow me to thank you from the bottom of our heart for the support and trust that you had given us. Without this, we wouldn't be able to showcase our work as well as share what we know about PPS.

Resr assured your car is in good hand as long as it's still under our warranty as your car represent us.

As car lovers ourselves, we will continue to upkeep our standards and in fact climb towards another level of excellence so as not to let anyone down.

We sincerely look forward to welcoming you back to our Lab or our Concept Centre soon.

Thank you

Sincerely yours,
Rendall & Team Groomers Lab & Groomers Lab Concept Centre
"None others Can"

 
Trismeplz
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 11-Oct-2016
Look no further if you want the best protection for you car!  Posted on 10-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I met Rendall 3 years ago and was impressed with the dedication and commitment that he put in to each and every car that came through his shop. The PP that he did lasted all these years and it was a no brainer to come back to him when it came time to change cars. He and his team took things up a knotch and was blown away by the quality of the work and service. Frequent WhatsApp updates on the progress throughout the day and suffice to say the car came out great. Get the hybrid plus option if u can as the xpel film at the boot is a fantastic idea and certainly will save u a lot of heart ache. Want you car detailing taken care of, make an appointment at Groomers Lab
Management Response by Groomers Lab Pte Ltd
12-Dec-2017

Hi Trismeplz,

Greetings from Groomers Lab & Concept Centre.

Firstly, we would like to thank you for taking time to write this kind review and it is with such reviews that the public will get to know about what we do and do best. It certainly was a pleasure assisting you again after the last PPS on your other car.

As car lovers ourselves, we always tell ourselves to upkeep our standards so as not to let anyone down since your car will represent our work.

Once again, we thank you sincerely from the bottom of our hearts and sincerely look forward to welcoming you back to our Lab again.

Sincerely yours,
Rendall & Team Groomers Lab
"None others Can"

 
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