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   Consumer Reviews of Ride Now Pte Ltd
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OVERALL RATING
 
67 Reviewers
4.9 out of 5
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Technical Expertise
5/5 Customer Service
4.7/5
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Value for money
5/5 Outlet Experience
5/5
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67 Reviews

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Mobile Reviewer
Best car rental  Posted on 15-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Best car rental. I've rented from so many but this is my favourite! - Ong Kok Cheong, Rented Toyota Prius, SDE55--J Post Management Response
 
review user
Facebook Reviewer
Friendly, fast and professional Service  Posted on 29-Aug-2020
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Overall Rating: 
  • Customer Service5/5
Friendly, fast and professional Service. First time renting from them and willing to attend to my every enquires. Will definitely rent from them again πŸ‘ -SGC5291U - Kelvin Tong Post Management Response
 
review user
Google Reviewer
Very competitive price packag  Posted on 15-Jul-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Very competitive price packages for a short rental. Very friendly staff and knowledgeable mechanics which allows for a fuss free experience. Will definitely rent again if the need arises! - Jia Long Goh Post Management Response
 
review user
Google Reviewer
Travis is efficient, helpful and reasonable.  Posted on 06-Jul-2020
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Overall Rating: 
  • Customer Service5/5
Travis is efficient, helpful and reasonable. Company is reliable too. Cars are in good condition. - Pamela Lim Post Management Response
 
review user
Google Reviewer
I am a regular customer of Ride Now  Posted on 03-Jul-2020
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Overall Rating: 
  • Customer Service5/5
I am a regular customer of Ride Now. I like how Travis is flexible and handle things very efficiently. Even if they don't have the car I want specifically, he will find a replacement and make arrangements for me to get my ideal car. Their mechanics are also very on the ball, they listen to my feedback and actually maintain the cars according to my complaints! Very different from other car rentals where they ignore and say "still can drive la". Even during this Covid season, I had to return my car temporarily but they were also not sour about it, they understood my plight and we both compromised. This is why I will always go back to them. The front desk is also so friendly I will buy them coffee sometimes :) - wong hong sui Post Management Response
 
review user
Google Reviewer
6 stars bro  Posted on 04-Mar-2020
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Overall Rating: 
  • Customer Service5/5
UPS LAH THIS TRAVIS SEAH! rented a car in February for a month expecting 30 days but only after I collected the car I then realised that Feb has 29 days in the working calendar hence, not a full 1 month rental, -1 day short & when I contacted Travis to enquire about it, he gladly extended my rental For Free an extra day just so I can have my full 30day experience! On top of that, the car that I received was thoroughly cleaned both interior & exterior, best condition in my experience so far! 6 stars bro - Wesley Biebster Post Management Response
 
review user
Google Reviewer
Very honest company  Posted on 01-Feb-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Very honest company with no hidden cost and GST. Top notch service to your employee: Travis Seah. He is very patient and went extra miles for the entire car service. Such great services builds great networking and working relationships. I will bring all my friends to the him again from now on. - Marcus Lincoln Post Management Response
 
review user
Google Reviewer
First timer  Posted on 04-Jan-2020
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Overall Rating: 
  • Customer Service5/5
Attention and the service level were really great for a first timer. - Sivasothy Nanthagopal Post Management Response
 
review user
Google Reviewer
Great service and experience  Posted on 02-Jan-2020
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Overall Rating: 
  • Customer Service5/5
Rented a Hyundai Avante 1.6A from Ride Now, great service and experience, car ran well without any issues and was well maintained. Service staff was exceptional and processes were clean and transparent will recommend to all! - Chin Kang Jie Post Management Response
 
review user
Google Reviewer
Great and friendly service!  Posted on 04-Dec-2019
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Overall Rating: 
  • Customer Service5/5
Have rent a few time with ride now. Great and friendly service! for sure will get back to themπŸ™‚ - jason ng Post Management Response
 
review user
Facebook Reviewer
Great and friendly service  Posted on 12-Nov-2019
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Overall Rating: 
  • Customer Service5/5
Have rent a few time with ride now. Great and friendly service! for sure will get back to themπŸ™‚ - Jason Ng Post Management Response
 
review user
Facebook Reviewer
Hassle free booking  Posted on 05-Nov-2019
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Overall Rating: 
  • Customer Service5/5
Well mannered people working there!! Travis is very professional and easy to deal with.. Hassle free booking and the refund of deposit is very prompt too.. - Nurul Γ‘ Hady Post Management Response
 
review user
Facebook Reviewer
Highly recommended  Posted on 02-Nov-2019
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Overall Rating: 
  • Customer Service5/5
Highly recommended. We faced a bit of issue and Yong helped to send a replacement car all the way to Port Dickson, facing the weekend traffic jam. Despite of the long drive, Yong shows great professionalism. He greeted us with a big smile and did not show any sign of tiredness. We truly appreciate it. Keep up the good work, guys! πŸ‘πŸ‘ - Muhammad Shafi Post Management Response
 
review user
Google Reviewer
Draw your own conclusions.  Posted on 13-Aug-2019
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Overall Rating: 
  • Customer Service1/5
My mistake to not have checked the car together with their mechanic upon return. The y then claimed that a small scratch at the bottom of the front bumper was my fault. Interestingly, the small piece of paint that fell off was also on the floor right there. Charged me additional $180 to repaint that spot about the size of a 50ct coin. They also tried attribute a small nick on the bonnet to me which defied logic because the front grill protrudes out more than the bonnet and has absolutely no dent nor scratches. Draw your own conclusions. - Lionel soh
Management Response by Ride Now Pte Ltd

Hi Lionel, Our team has always taken pride in our exceptional customer service. And we will always apologise if any one of us lapse in our service to customers. I have personally investigated the matter to make sure it was not a mistake on our company's part to unfairly charge any damages to the vehicle when it is returned. Unfortunately, the front bumper paint has chipped, the metal grille is cracked, and the left portion of front bumper is out of alignment with the right, which can only be caused by driving the vehicle head-on to a structure. See pictures: https://imgur.com/wdip7IS https://imgur.com/ZZWedgz The damage charges of $180 is also in line with the damage chart we publicly publish on our website here: https://ridenow.sg/home/damage-chart/ Your charged damage includes not only the bumper paint charge (our cost $180), it also includes the metal grille part which can only be replaced and not repaired (our cost $240), as well as the downtime required for the fix (our cost 2 days = $140). Which brings our actual cost of fixing the damage to about $560. When we do a detailed breakdown, it is quite apparent that your charged damage of $180 is more than very reasonable. Of course, we get that all customers who are charged for damage will be naturally upset. But I hope my explanation here serves as a further clarification for your experience. Sincerely, Jo Lee Customer Service Team

 
review user
Google Reviewer
Had a great experience  Posted on 10-Aug-2019
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Overall Rating: 
  • Customer Service5/5
Had a great experience renting cars from Ride Now. Their counter staffs are friendly and approachable, especially the lady which I believed her name is Joyce. Recommended for people who wish to rent car from here. - mrsnowflakey Post Management Response
 
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Merchant Logo Ride Now Pte Ltd
5 stars - based on 67 reviews

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