Hi Lionel, Our team has always taken pride in our exceptional customer service. And we will always apologise if any one of us lapse in our service to customers. I have personally investigated the matter to make sure it was not a mistake on our company's part to unfairly charge any damages to the vehicle when it is returned. Unfortunately, the front bumper paint has chipped, the metal grille is cracked, and the left portion of front bumper is out of alignment with the right, which can only be caused by driving the vehicle head-on to a structure. See pictures: https://imgur.com/wdip7IS https://imgur.com/ZZWedgz The damage charges of $180 is also in line with the damage chart we publicly publish on our website here: https://ridenow.sg/home/damage-chart/ Your charged damage includes not only the bumper paint charge (our cost $180), it also includes the metal grille part which can only be replaced and not repaired (our cost $240), as well as the downtime required for the fix (our cost 2 days = $140). Which brings our actual cost of fixing the damage to about $560. When we do a detailed breakdown, it is quite apparent that your charged damage of $180 is more than very reasonable. Of course, we get that all customers who are charged for damage will be naturally upset. But I hope my explanation here serves as a further clarification for your experience. Sincerely, Jo Lee Customer Service Team