Aurora Car Rental & Leasing Singapore Pte Ltd Reviews & Comments

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Aurora Car Rental & Leasing Singapore Pte Ltd

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Consumer Reviews of Aurora Car Rental & Leasing Singapore Pte Ltd

4.7

67 Consumer Reviews

Technical Expertise	4.7	Customer Service	4.9

Value for money	4.7	Outlet Experience	4.7

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Poon, Rented Mazda 6, verified customer

Good condition and reliable

Posted on 17-Jul-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

The rented car is in good condition and reliable. Also give good advice on handling incidents. - Poon, Rented Mazda 6 SGN91--U

1 Review Photo(s)

KG, Rented Honda Fit, verified customer

Honest and professional service

Posted on 29-Feb-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Richard and Dave are friendly gentlemen who attended to my queries, concerns, etc promptly and professionally. To me, they are honest, service oriented and approachable. Taking and handing over rental car was smooth and they are receptive to explanation. Conditions of the car I rented is super clean. Renting 1st time and approaching unknown desler, I am so lucky to meet such honest businessmen. Thanks for everything and keep up the honest/transparent reputation. - KG, Rented Honda Fit SNN83--S

Ravi N Patel, Rented Hyundai Avante, verified customer

Great service

Posted on 08-Aug-2023

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

I rented a car from richard from this company when my car broke down. Despite his tight schedule. He and his female colleague rushed down to their office to make available a hyundai avante grey for me. Enjoyed driving the car. Aircon was very cold and engine was quiet. Car felt alot more powerful and comfortable then my toyota rush. Explained to me all the terms and conditions nicely and very transparent in dealings. Will patronise again if i need car rental again. - Ravi N Patel, Rented Hyundai Avante SJM69--R

2 Review Photo(s)

Benjamin, Rented Honda Fit, verified customer

Fuss free and great experience renting from them

Posted on 27-Jan-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Rented a Honda Fit for 1 month from Richard. Fuss free and great experience renting from them. Upon collection Richard went through the what if's scenario and how we should handle each situation which most car rental companies don’t do. Vehicle was well maintained and clean too, prompt in providing assistance when required. Highly recommended 👍🏻 Thank you Richard! - Benjamin, Rented Honda Fit SJD13--Y

4 Review Photo(s)

Dan, Rented Honda Vezel, verified customer

Richard and Dave are very responsive

Posted on 22-Nov-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Richard and Dave are very responsive. They are also very careful and detailed in explaining the insurance coverage and excess. They also send all the contact details required in the event of breakdown and accident. Car was clean and in excellent working condition. Overall, a great hassle free rental experience. - Dan, Rented Honda Vezel SLZ17--G

Eugin Shaw, Rented Honda Fit, verified customer

Honest vehicle rental experience

Posted on 31-Aug-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Great, fuss free, transparent and honest vehicle rental experience with Richard...car as advertised...all infor provided to customer for clarity of rental process and expectations. Go to place for future if need car rental... - Eugin Shaw, Rented Honda Fit SNN83--S

Martin Angelov, Rented Mazda 5, verified customer

Professional service

Posted on 19-Jun-2024

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Professional service, very happy with their handling of matters and flexibility. They gave discount for longer lease period, but then even agreed to cut it a bit shorter as I did no longer need the car. Vehicles are safe and well maintained. Recommended - Martin Angelov, Rented Mazda 5 SMJ32--L

Olivia, Rented Toyota Vios, verified customer

Professional and fuss free

Posted on 14-Mar-2024

Technical Expertise4.0
Customer Service5.0
Value for money5.0
Outlet Experience4.0

Experienced, Professional and Fuss free!! - Olivia, Rented Toyota Vios SJV93--C

Stephen Chong, Owner of Toyota Vios, verified customer

Prompt & professional

Posted on 21-Jul-2023

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

Prompt & professional friendly service. Reasonable prices for rental cars. - Stephen Chong, Owner of Toyota Vios SJM43--K

Koh, Rented Toyota Corolla Altis, verified customer

Prompt in response and regular reminders

Posted on 02-Jun-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

Rented a car for 6 months. Very good condition , almost new and everything in working order. Prompt in response and regular reminders for servicing and follow ups. Car collection and return was speedy and efficient (but please do your part to return the car in clean and good condition too! Fair for both parties) - Koh, Rented Toyota Corolla Altis SML78--C

Sufian, Owner of Toyota Vios, verified customer

Very friendly as well as professional

Posted on 01-Jun-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Their services is good. Very friendly as well as professional. An affordable good car. Great experience renting from them. - Sufian, Owner of Toyota Vios SJM43--K

Chiew, Rented Honda Airwave, verified customer

Great customer service and faster response

Posted on 19-May-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Great customer service and faster response - Chiew, Rented Honda Airwave SJH61--C

Ramli Ahmad, Rented Toyota Corolla Altis, verified customer

Thanks Richard

Posted on 02-May-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

Seamless car rental procedure. Richard is very helpful n provides all the details in case of car breakdown. Good service strongly recommended.. This my 2nd time renting. - Ramli Ahmad, Rented Toyota Corolla Altis SKU38--G

DAVE, Rented Hyundai Elantra, verified customer

Very friendly and professional dealer

Posted on 15-Mar-2023

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Very friendly and professional dealer. Has deal with them since 2018. Quick respond, reasonable price. Easy-going negotiations with them. No hidden cost at all - DAVE, Rented Hyundai Elantra SME35--T

Daniel Yeo, Rented Mazda 3, verified customer

Very friendly and helpful

Posted on 14-Feb-2023

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

I rent car from them for more than 4 years. They are very friendly and helpful. No hidden charges, just the monthly rental fee. Swap a few cars between the 4 year duration, no picky excuse or extra cost from them. Strongly recommend. - Daniel Yeo, Rented Mazda 3 SKP73--H

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