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   Consumer Reviews of Sime Darby Services Pte Ltd (FASST Leasing)
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4.5
 
85 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.5
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Value for money
4.6 Outlet Experience
4.6

review user
Krishnendu Chakraborty.
High-quality customer service experience  Posted on 26-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've been dealing with Queenie from Sime Darby Services for close to 2 years now. She is prompt and responsive to every query that I've had from time to time - absolute delight in terms of high-quality customer service experience!! - Krishnendu Chakraborty
 

review user
sathish krishnan.
Great experience overall  Posted on 26-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I recently leased a BYD from Sime Darby and Hertz team. It was a great experience overall from enquiry to actual delivery. Francis, Sales executive did a great job in responding to the queries and ensuring a smooth process. He was available pretty much 24/7 to respond to queries. I sent a enquiry late night one day and got an immediate response with all details, was quite impressed. And then my decision was made by next day noon time. Highly recommended. Hoping the experience to continue through the lease :) - sathish krishnan
 

review user
Ivan Tan.
Awesome rental service  Posted on 25-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had an awesome time renting a BMW 116 Diesel from Hertz Singapore! Huge shoutout to Mr. Husni for the prompt follow-ups. Also, big thanks to Ms. Pearl for handling all the paperwork smoothly. Thank you all so much! Got to cruise around Singapore in my dream car, making my best friend's visit from Sydney extra special ️ Definitely giving Hertz Singapore two thumbs up and recommending to all! - Ivan Tan
 

review user
Candace Roper.
Special thanks to Xavier  Posted on 22-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Just renewed my vehicle lease with Hertz Sime Darby Singapore. I have leased from Hertz for the past 10 years and am always highly impressed with the quality and value I receive. You will not find a more professional, responsive, and customer-focused vehicle leasing firm in Singapore. I want to offer my special thanks to Xavier Kuah, Leasing Executive with Hertz, for once again providing me with outstanding service on my vehicle lease! - Candace Roper
 

review user
Vikas Gore.
Friendly and efficient service  Posted on 22-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The service at the Alexandra Road location is excellent. I particularly appreciated the friendliness and efficiency shown by Abdil. - Vikas Gore
 

review user
felicia tan.
Excellent service and advice  Posted on 22-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
This is my first time getting a car from Hertz while awaiting for my new car arrival. The service and advice I received from Abdil is excellent. The whole arrangement experience is so good and car was delivered punctually at my house door step. Thank You so much for putting customer's needs at the core of you have done. Great job, Abdil. Will definitely look for you again. Excellent, excellent work. THANK YOU ️Felicia - felicia tan
 

review user
Arthur van Hoff.
Great service  Posted on 14-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service - Arthur van Hoff
 

review user
CHRIS MILLER.
Exceptional lease experience  Posted on 17-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have now had the pleasure of Queenie Ang being my lease executive for 3 years and over that time she has been excellent , very professional and has made the complete process of leasing and running the car hassle free . - CHRIS MILLER
 

review user
Hasral S.
Great and fast response  Posted on 17-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great and fast response from mr Xavier with regards to assistance required. Excellent service thank you so much - Hasral S
 

review user
Henry.
Superior services by Xaiver and Johnson  Posted on 16-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Superior services by Xaiver and Johnson! Their company's prices might be slighty more expensive than other car leasing companies but the condition of their fleet is quite good. More importantly, when unfortunate things happens, they are super quick to respond and do what is required! Rare to find hardworking, competent and understanding folks like Xaiver and Johnson! - Henry
 

review user
Nelson Quek.
Thank you Hertz for the end-to-end service!  Posted on 08-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a white BM for Wedding Bridal car. Was served professionally by Abdil and Team. Even had a free upgrade due to availability. Highly recommended for the quick response and also how good and clean the condition of the car was! Thank you Hertz for the end-to-end service! - Nelson Quek
 

review user
Ho Loon Kong.
Awesome services from Abdil  Posted on 30-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I received awesome services from Abdil when I rented my car on 30 Dec. He explained the terms of the rental clearly and succinctly, and made the entire process smooth and efficient. Upon the car return, he was there again to collect the keys and completed the handover process in less than 10min. He deserves a big thumbs up for excellent service. Well done Hertz! - Ho Loon Kong
 

review user
Muhammad firdaus Jamil.
Honest and friendly staff  Posted on 22-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Honestly, well knowledge service staff. Friendly staff ever. The best experience I have and the rates are reasonable fair with others renting car agency - Muhammad firdaus Jamil
 

review user
Gaurav Gupta.
Sincere appreciation for Favian  Posted on 20-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I want to express my sincere appreciation for Favian, my relationship manager at Sime Darby, Singapore. Favian went above and beyond, demonstrating exceptional commitment throughout the car leasing process. His transparency, trustworthiness, and profound expertise made the experience seamless. Favian's honesty and patience were truly commendable. He addressed all my queries with a genuine willingness to help, ensuring I had a clear understanding at every step of the leasing process. His transparent communication and patient demeanor not only built trust but also made the entire experience reassuring. Favian's dedication to providing honest and thorough responses sets a commendable standard for customer service. I confidently recommend Favian to anyone considering car leasing with Sime Darby. - Gaurav Gupta
 

review user
Magdalene Tay.
Experience with Hertz is very good  Posted on 19-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My experience with Hertz is very good. All the staffs are very helpful and friendly. Thank you for your services. - Magdalene Tay
 
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Merchant Logo Sime Darby Services Pte Ltd (FASST Leasing)
4.5 stars - based on 85 reviews

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