Consumer Reviews of Hertz Singapore
10 Consumer Reviews
Technical Expertise
1.0 Customer Service
Value for money
1.0 Outlet Experience

Good service  Posted on 05-Jun-2020
  • Customer Service5.0
Good ol terminal 2. Hertz have not let me down yet. - Minirow

review user
Jaywhy ello, reviewed on Google
Happy with the service by Hertz Singapore  Posted on 20-Apr-2020
  • Customer Service5.0
I am very please with the service provided by Hertz staffs in the airport. They were so helpful and understanding. It was my first time renting a car in Singapore and I would like to thank the staffs who helped me with the whole process. Thank you so much. - Jaywhy ello

review user
FUNFAIR GANG, reviewed on Google
Superb service  Posted on 17-Apr-2020
  • Customer Service5.0
The car ive rented was in good condition, clean interior. Superb service, the staffs were very nice to accommodate. Thanks again! - FUNFAIR GANG

review user
Jovelle Loh, reviewed on Google
Satisfaction customer service  Posted on 09-Apr-2020
  • Customer Service5.0
I would like to express my satisfaction with Hertz customer service with Peiyu for her prompt reply through my whatsapp enquiries and also the counter staff when I pick up my car key . Would definitely go back to them again next time.Jovelle Loh

review user
FINN, reviewed on Google
Friendly and prompt staff  Posted on 06-Apr-2020
  • Customer Service5.0
  • Outlet Experience5.0
Rented a vehicle with hertz at changi airport last week, the staff was very friendly and attentive to my enquiries. She went to the vehicle to make sure the vehicle is in a good condition before i go off from the airport carpark. Appreciated her good service. Definitely coming back to Hertz at Changi airport for my next booking. 👍 - FINN

review user
Micah Lim Property, reviewed on Facebook
Recommend  Posted on 10-Oct-2019
  • Customer Service5.0
Went with my Friend to pick up his rental car. Above average car and friendly service - Micah Lim Property

review user
Оксана Лазарева, reviewed on Google
Recommend  Posted on 05-Aug-2019
  • Customer Service5.0
They took the car for 3 days. No problems. The guys helped with all the questions. Recommend - Оксана Лазарева

review user
Luqman Hakim, reviewed on Google
Disappointed  Posted on 02-Jul-2019
  • Customer Service1.0
Really pathetic service. I booked an online request, was told that Hertz needed time to confirm the booking a few days back but have yet to hear anything from the team. I called the office up several times and there isn't anyone picking up. Really disappointing service as I wanted a car for my dad who's going to be driving on the weekends in Singapore. Wouldn't consider this ever again. Strongly discourage you from going for this service with them. - Luqman Hakim

review user
Terrence Teo, reviewed on Google
Bad service  Posted on 26-Jun-2019
  • Customer Service1.0
My booking was cancelled without first informing me...thats ridiculous. Better service from the other providers in the neighboring kiosks. - Terrence Teo

Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Nov-2016
ABSURD Insurance Claim  Posted on 13-Nov-2016
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
I have rented a car from Hertz for two years. When my lease is almost up, had an accident while exiting my carpark. A Mercedes taxi was stuck at gantry and reversed unexpectedly and hit my rented car.
As instructed by the Hertz Operations team, I followed their instructions. Offered my in car cam footage to them, but was told not necessary as it was clearly the taxi fault.
However, days later was informed that taxi claimed against me and I lost the case as no video evidence was submitted.. And I am faulted for the bad advise given by Hertz.

To make matters worst, I was told to pay up the following:-
We have got the breakdown from the workshop. Please see below for the breakdown.

Replace 1pc front bumper $560.00
Replace 1pc front bumper beam $260.00

Knocking front bumper panel.
Support panel, repair attachments
replace above, transfer and
realigning same $350.00

spray painting same $350.00

TOTAL: $1520.00

A total of $1520, for a minor dent. Refer to photo..

This is totally insane and an act of day light robbery!! I really cannot understand the cost mark up. And I have to bear the consequences of their bad judgement.
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Merchant Logo Hertz Singapore
4 stars - based on 10 reviews

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