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   Consumer Reviews of Sime Darby Services Pte Ltd (FASST Leasing)
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4.5
 
85 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.5
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Value for money
4.6 Outlet Experience
4.6
review user
Mohd Murat Md Aris, Rented MercedesBenz GLB200, verified customer
Helpful and professional  Posted on 14-Feb-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The service officer (Mr Mohd Nasir) was very helpful and professional in his service. - Mohd Murat Md Aris, Rented Mercedes-Benz GLB200 SNC31--M
 
review user
Charles Leo, reviewed on Google
Hassle free experience  Posted on 07-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Hassle free, all in coverage on the car leasing. My account manager Queenie is personable and I would be happy to recommend her to anyone that has car leasing needs. Despite having her hands full most of the time, she would put her best foot forward to help find you solutions. - Charles Leo
 
review user
Khadijah L, reviewed on Google
Xavier's service was exceptional  Posted on 06-Jun-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
We just leased a car today and Xavier helped us from start to finish . We called up a few companies and have not experienced the level of service Xavier and his team extended to us. The service was exceptional - he brought the car to view to our residence before we leased. He showed us all the features and was very helpful with our questions. The car was collected today cleaned and detailed well . The service was fantastic from start to finish . Highly recommended - Khadijah L
 
review user
Joseph Chew, reviewed on Google
Very patient and helpful  Posted on 13-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Queenie has been very patient and helpful with all my queries. Will definitely recommend her to my friends who need any car advice. Joseph. - Joseph Chew
 
review user
amy j cheng, reviewed on Google
Francis gave good information  Posted on 08-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The person who was managing our account is Francis and he is very professional. In addition, he gave good information to help us decide the best option for ourselves and goes the extra mile too. - amy j cheng
 
review user
Ashok Vasudevan, reviewed on Google
Queenie was very professional  Posted on 30-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The whole experience with Sime Darby was smooth.Queenie was very professional. She gave me a date weeks in advance, stuck to it, picked up the car on time and was dropped off within a few hours. She was very efficient and easy to reach and communicate with. Much obliged - Ashok Vasudevan
 
review user
Janice Gan, reviewed on Google
Great service  Posted on 26-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service rendered by Queenie. She went all way out to assist with a situation when I was out of town. - Janice Gan
 
review user
Harry Yap, reviewed on Google
Thanks to Favian's expertise  Posted on 24-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I recently had the pleasure of working with Favian from HERTZ to handle the lease of my car, and I must say, the experience was exceptional. From the outset, Favian demonstrated a remarkable level of professionalism and attentiveness. He carefully listened to my needs, provided valuable insights into leasing options, and patiently addressed all my questions and concerns, making me feel confident and well-informed throughout the process. Thanks to Favian's expertise and exceptional service, I was able to secure a lease agreement that perfectly suited my needs and budget. His professionalism and dedication to customer satisfaction truly set him apart, making my experience with HERTZ seamless and stress-free. I highly recommend Favian and the team at HERTZ to anyone in need of leasing services. - Harry Yap
 
review user
BONDA Sanisah, reviewed on Google
Xavier is very responsive  Posted on 15-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Xavier is very responsive .And he is very well versed in the car issues . Glad to deal with him . - BONDA Sanisah
 
review user
Tiffany H, reviewed on Google
Pleasant service  Posted on 13-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Such a pleasant service and time spent at SDAS! We were served by Mr. Melvin Yong and he was so patient and sincere in guiding us through the entire purchasing process. We have asked him many questions pertaining to the car and the processes involved, and Mr. Melvin always respond with great details promptly. Greatly appreciated his sincerity and would like to give him a for his professional attitude! - Tiffany H
 
review user
SuicidalSuperman23, reviewed on Google
Exceptional service from start to finish  Posted on 12-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently purchased an Audi A5 from SDAS with Gary's assistance. Exceptional service from start to finish. Gary was knowledgeable, professional, and attentive to my needs. The car exceeded expectations, and I couldn't be happier with the experience. Highly recommend Gary and SDAS for your automotive needs." - SuicidalSuperman23
 
Excellent interaction with Ms Queenie  Posted on 12-Mar-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had an excellent interaction with Ms Queenie. She understood our needs, budget and recommended appropriate model, completed documentation and explained all features, Terms and conditions patiently. - Jagan Kanthadai
 
jeanniezx
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Feb-2024
Great experience with Francis  Posted on 28-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was looking to lease a new car and got the chance to speak with Francis from the leasing team. He patiently answered all my questions and even offered to drive to my doorstep for a test drive. My experience leasing with Francis has been nothing but exceptional.
 
review user
Y K, reviewed on Google
Exceptional experience  Posted on 28-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had an exceptional experience working with Queenie Ang at Sime Darby. From the moment I enquired, she went above and beyond to ensure I found the perfect vehicle and lease agreement tailored to my needs. She demonstrated extensive knowledge about the available options, patiently answered all my questions, and guided me through every step of the process with efficiency and professionalism. Thanks to Queenie, leasing my new car was a seamless and enjoyable experience. I highly recommend her to anyone in search of a reliable and dedicated salesperson. - Y K
 
review user
Vinc Tan, reviewed on Google
Very responsive  Posted on 27-Feb-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very responsive and prompt follow up for additional request. Good communication skill. - Vinc Tan
 
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Merchant Logo Sime Darby Services Pte Ltd (FASST Leasing)
4.5 stars - based on 85 reviews

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