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   Consumer Reviews of Brocade Auto Pte Ltd
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4.8
 
70 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.4
AngBOBO
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Jun-2017
Amazing skill  Posted on 14-Jun-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Appreciate that my car air con issue have been solved by the team after recommended by my workshop . After found my car like have some issue , go back to my own workshop and they told me is ECU issue and must replace it . After replace the ECU all is look ok but the air con system wouldn't function properly . About 5 days at my workshop , recommended to sent down this workshop. They only take no over then 3 hours to solved it . Thanks Tommy and his team very helpful and good service given . Highly recommended and will return for any car issue in future .
Management Response by Brocade Auto Pte Ltd
15-Jun-2017

Thank you for your kind words and support. We are just as happy to be able to care for you and your vehicles。We work hard to continue to be the best auto repair and service shop around.

 
WilliamLim9099
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 12-Dec-2015
Honest and superb job  Posted on 12-Dec-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Having taken my car originally to a certain well known car repair garage, who told me i needed a new air con pump and the system leaked, but couldn’T say where, i brought my car to this workshop at bukit batok. They were superb, found the leak, fixed it and it didn’T need a new pump, just gassed properly. Wish I’D gone there first to save me the hassle. Highly recommended
Management Response by Brocade Auto Pte Ltd
15-Dec-2015

Hello William
Thank for your trust with our service .

Same word will giving the best to all our customer

Thanks a lot

 
Ez_rider
Neutral Newbie
1 reviews
1 points
252 forum posts Joined on 16-Dec-2009
Great first time experience...  Posted on 31-Aug-2015
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
I found this place from the browsing the net as my car's aircon unit cannot feel the coldness anymore. Went to this place this morning.Found the price reasonable and the staff very friendly.Keep up the good service.I will definitely come here again....
Management Response by Brocade Auto Pte Ltd
31-Aug-2015

Thank Bro
Thank you your time and your review also your fully support
we will continue giving the best service to all

 
AHLongCarCare
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-May-2015
It's worth it  Posted on 14-Aug-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I spent my afternoon in 9degree for Aircon coil flush and i am thoroughly impressed.
That is truly the only solution after many years of fighting the smell in my car especially to a smoker.
Very fresh and smells great. It's only been a week so I'm not sure how long it lasts but it's worth it.
P/S : Look for Ah soon, the friendly supervisor.
Management Response by Brocade Auto Pte Ltd
31-Aug-2015

Thank A Lot of your review
we always giving the best to all

 
natcool
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 06-Jul-2015
Expert in Aircon repair  Posted on 06-Jul-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The Aircon go warm suddenly on my M3 so I took it to dealer for quote. Turns out to be leaking at the cooling coil requiring the entire dashboard to come out for repair and the dealer want around $4K for repair which is not worth it for me..So I search around sgcarmart and found this workshop and decided to give it a try. After inspection by tomie, he said can manage to fix the problem at below $2K. I'm actually somewhat shocked..But decided to let him try.
It has now been 4 weeks since and my AC working perfectly.
So, as promise, Im writing a review for them.
I would recommend to anyone having an expensive AC problem to try.
Management Response by Brocade Auto Pte Ltd
06-Jul-2015

Thank You sir ,

We always make sure our low cost repair and good service to every customer .

thank you your review

 
Lightsabre
2nd Gear
29 reviews
102 points
96 forum posts Joined on 09-Mar-2010
Great Service!  Posted on 09-Apr-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Felt that my car aircon is not that cooling few months ago and drove to this workshop to do a check.

Compressor is working and no obvious sign of leakage of other part malfunction. Was told to top up the gas first and observe from there. After about 2 months, the coolness of my car aircon reduces and went back again.

They do a thorough check and evaluation. Everything seems ok with no leakage. Instead of doing part change, they advise me to do a simple aircon flush instead. It is likely to be some solid contaminants and it need to effectively flushes all impurities from the air con coil. Agreed with the advice and proceed on.

It has been closed to 2 months after the aircon flush and everything is well. The coolness of my aircon never reduced. I appreciate that they did not ask me to change any parts (which cost more) and advise me to do a aircon flush to eliminate the problem.

Great Service! Keep up the good job!
Management Response by Brocade Auto Pte Ltd
11-Apr-2015

Thank You for your review and support

We will alwyas make sure we giving the best to all

A million Thank you

 
Giantz07
Clutched
1 reviews
7 points
13 forum posts Joined on 15-Jul-2009
great service  Posted on 27-Mar-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Pleased with the great service
Management Response by Brocade Auto Pte Ltd
28-Mar-2015

Thank For your review

a million thank you

 
Jasonchua0207
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Mar-2015
Appreciate with Honest and reliable service  Posted on 06-Mar-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was recommended by Audi buddy , air con issue have been long time never solve even few time go back premium. Drive down to Sin Ming Autocare to try out what is the secret of the workshop . At the end my A5 solved by them with low cost and short waiting time . Really appreciate with the service the provide . Thanks, Great job!
Management Response by Brocade Auto Pte Ltd
18-Mar-2015

Thank You boss Jason
Your support make us do well .....
We will continue to give the best

 
Limpeh23
2nd Gear
15 reviews
146 points
206 forum posts Joined on 22-Apr-2011
A Pleasant Experience  Posted on 03-Mar-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to Sin Ming outlet due to air-con output being weak and was served by Andy. He identified that the problem was due to a clogged air-con filter and replaced it with a new one. Simple process that took less than 10 minutes but I was impressed with Andy's customer oriented attitude and responsiveness throughout. Left as a satisfied customer and highly recommend them for any air-con issues.
Management Response by Brocade Auto Pte Ltd
18-Mar-2015

Thank a lot boss
We hope our service is good enough to you .
Your support make us continue to given the best to you in the future .

A million Thank you to you again

 
dagc
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Nov-2014
Overall experience = great !!  Posted on 19-Nov-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My Aircon was not working and had been to a few workshops across the island for checks. Price quoted was almost similar in range but beside the price of the replacing the compressor some had wanted to charge me additional for flushing the aircon system etc. I am thinking what the heck, shouldn't all this be included since i am changing the compressor?

Happened to come across this workshop in sgcarmart and with the good reviews, decided to give Tommie a call. All inclusive, hence decided to try it out. (Also saw the workshop that wanted to charge me extra for the flushing etc listed in sgcarmrt and astonishingly, they had good reviews too!) Since i am there for the aircon repair, i decided to have my car service there as well. Funny thing is there used to be an unpleasant "clink" sound whenever i press on the accelerator. This problem was there for so long and i had asked my usual servicing mechanic to check as well as other workshop but none can rectify it. So i chose to live with it. After servicing with them, eh.. the irritating sound is gone! Funny, i did not even tell them about it as i gave up on this problem already. By chance, they rectified it for me or maybe they really did it for me... well, whatever... just to say... i had a excellent experience with. I hate to say that i will not be going back to my usual workshop and will look for them for future servicing.
Management Response by Brocade Auto Pte Ltd
20-Nov-2014

Dear DAGC
Thank You of your feed back and good review given .
We will giving you and all our customer more good service in future

Thank A Lot of your time for written Review to us

 
Efaber
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 18-Mar-2012
Highly Recommend  Posted on 08-Nov-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money3.0
Tommy was great to work with. Picked up my car, repaired it, and returned to me in less than two days. Air con evaporator coil was leaking and needed to be replaced, not a small job. Strongly recommend for your A/C services.
Management Response by Brocade Auto Pte Ltd
06-Jul-2015

Thank You Elizabeth for your time and review .

 
Ghwong
Neutral Newbie
3 reviews
3 points
13 forum posts Joined on 04-Jan-2012
Full Aircond Service Package $228  Posted on 10-Oct-2014
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience2.0
I'd just recently send my car for aircond servicing from this shop after getting good review from others.
I'm expecting a very good service experience from this but to me it is merely just a marketing gimmicks again.
I opt for the full aircond service package that cost $228 (which is already quite high/expensive) but decided to go ahead and thought it will be good and tip top servicing experience, but like all others aircond service workshop they just merely use their aircond refrigerant recovery/flushing system to do most of the job (what so called expert when still rely on machine and they don't even check or analyze the gas before doing the flushing).
After flushing, I'm expecting a UV treatment but to my surprise it was skipped and directly move on to vacuuming and charging of the refrigerant.
After that, the suppose to proceed to the 3in1 Cabin Treatment (including filter change, Oxy Vap Coil Sanitizer and Nanomist), but they skip the nanomist again.
Very bad experience overall. Credit card was charge extra 3% which was not told earlier.
Management Response by Brocade Auto Pte Ltd
17-Oct-2014

Dear GH Wong
Thank You for your feedback.
Kindly contact our Operation Manager Tommy( 9747 5046) to resolve your issue. We will notice our OP Manager on this issue to solve it immediately once you contact him.
We are apologise to you what u faced in our outlet . Our Management will look forward on your feedback to improve all the problem facing.
Thank You

 
jacklim8578
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Sep-2014
Great Service  Posted on 11-Sep-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Never experience this kind of great service of Car repair workshop , every week need to top up my coolant for my F10 . Going for 3 times to my regular car workshop at Woodlands , cant even diagnose what the problem going on . Recommend by my golf buddy to this workshop , within 10 Mins using the special equipment they get the problem and give me a solution with low cost to solve my problem. Appreciate the great service by the team especially Tommy who do the fast and accurately decision with 100 % confident of the problem . Thank a lot . Highly Recommend to everyone.
Management Response by Brocade Auto Pte Ltd
09-Oct-2014

Thank you Boss Jack
We will work hard to provide good service to all

 
KFTAN
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2014
Million Thank You  Posted on 30-Aug-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
First since request by Tommy to write review for his workshop service rating .. i withdraw my weekend time slot to submit a review for this great workshop. Before review i would like to thank you sg car mart giving this platform to know them. With fast with accuracy inspect ... the mechanic found the problem ... with the good price and short waiting time finally my A5 problem solved ..... Thank man ..... especially explanation by Tommy with long term warranty that no workshop can give to me ...
Management Response by Brocade Auto Pte Ltd
30-Aug-2014

Thank Jeff Tan

Thank your time for your reviews ....

 
Nickchang9120
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Aug-2014
Finally found the specialist  Posted on 07-Aug-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Swings so many place for air con problem never solve it even one of the workshop put as air con specialist also cant solve my car air con prob. Recommended by my friend of this place, really they solve my problem with Honest without hide anything . Appreciate is the mechanic ah soon explain to me all the problem how it cause . Thank you ... Highly recommend to bro and sis out there ....really the only air con specialist that truly solve your problem in 1 time only at island wide i went before . Thank again!
Management Response by Brocade Auto Pte Ltd
08-Aug-2014

谢谢Nick 大哥
Your review make us more confident and strong
we will continue our good service and good skill to all

Thank You

 
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Merchant Logo Brocade Auto Pte Ltd
5 stars - based on 70 reviews

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