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   Consumer Reviews of Brocade Auto Pte Ltd
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4.8
 
70 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.4
mohdridzuan
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 28-Dec-2013
Settle my Boxster Air Con Problem  Posted on 28-Dec-2013
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience5.0
Since my boxster is around 5 years . Ha dun know why the dusty from the louvers coming out like snow . wah sia cannot tahan the dusty and asking my guy to check for me which place can solve this problem . After searching , they have solve my problem . Great job by them . Thanks for the good job.
Management Response by Brocade Auto Pte Ltd
08-Aug-2014

Thanks Bang Zuan
Thank a lot of your review , we will work more harder to make sure always provide good job

Thank A lot bang Zuan

 
Edwinsychan
Neutral Newbie
6 reviews
0 points
0 forum posts Joined on 27-Aug-2010
Great overall experience with aircon maintenenace package  Posted on 23-Nov-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Ever since the evaporator in my Mz6 sprang a leak and had tc be replaced at great cost I have been careful to maintain my a/c system with regular servicing. I was attracted to this workshop by the good reviews and also the location and early opening hours. When I turned up, I was impressed by how neat and clean Tommy and team kept the place. I explained that I wanted a package aircon service - system flush, , new gas, evaporator cleaning, disinfection and filter change. Tommy, Andy and mechanics were friendly and efficient and it was finished in 90 min. Highly recommended as they make the customer feel welcome and the environment is great.
Management Response by Brocade Auto Pte Ltd
23-Nov-2013

Thank you Mr Chan of your review , we will continuous with our good service and comfort place to all .

Thank you Mr Chan

 
Bentlim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Nov-2013
Smart with Comfort  Posted on 04-Nov-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Going down to this workshop recommend by my colleague for car air con stuff.
My car air con is going to top up every month , so decide to have a diagnose for the problem , recommend by Siva as he also face the same problem and solve by them. Even i stay Tampines have travel all the way to bukit batok but still worth of value with the customer service , the outlet design with the professional skill of the mechanic make me feel comfort and happy to let them solve my problem . Tommy explain is superb clear with all criteria of ac parts . Will return back for car issue because they also have doing car servicing other then air con . Thanks teams and Tommy .
Management Response by Brocade Auto Pte Ltd
05-Nov-2013

Welcome Bent
Thank you for your review ....
Your feedback will make us improve all the way to serve better
Thanks

 
Pitwerkz
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Oct-2013
Happy and great  Posted on 10-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Feel happy for me after go few mechanic to solve my old car wiring problem. No signal light , no high beam , no air con , no headlight feel like whole car totally disability. Many of them cant settle it. Go to one workshop at kaki bukit and recommend me to this workshop for solve the problem . In short time they solve my wiring problem with low cost . Thanks again will return for servicing and all other stuff .
Management Response by Brocade Auto Pte Ltd
23-Oct-2013

Thanks sir of your review to us
we will serve you better

 
Honey_l
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 05-Oct-2013
Smart and Nice  Posted on 05-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience3.0
The service that provide at this workshop is Smart and Nice . Went yesterday for my car air con ,from the customer service to technical expertise can use " Smart " to describe . Clear explain from them is why i choose them for my car air con .Thanks!
Management Response by Brocade Auto Pte Ltd
10-Oct-2013

Thanks Miss Lim of your review
thank you

 
AA90
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Oct-2012
Good customer service  Posted on 04-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Thx to boss tommy and boss joe to explain the problem for my aircon and within hours, problem solve and my aircon is cooler than before.For the price, the price is very reasonable than other aircon shop. The Accessiores in the shop was also cheaper than other shop like the curtain, they have a lot of brand and the brand they carry was excellent. The customer service is excellent that they explain the need an want of the customer needs about each brand of the curtain and tell me to think about it before buying them.
In conclusion, i would strongly recommended my friend and family member to come to the shop to experience the good customer service and services.
Management Response by Brocade Auto Pte Ltd
04-Oct-2013

Thank JM for your review and support

 
Wokky
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 19-Jan-2010
Air-Con troubleshooting  Posted on 03-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience3.0
after i visited a well-known automobile air-con workshop in sg, they told add-on some addictive but my air-con doesn't seems to be cold. i was driving along bukit timah road on a hot sunny day near newton circus and saw this shop to check on it again. after they did a diagnostic test, what happen was the previous workshop pump over-pressured gas into the air-con system. they solved my problem in a short-while. they are a honest and good in their technical knowledge in air-con.
thank you for your excellent and honest service.
Management Response by Brocade Auto Pte Ltd
04-Oct-2013

Thank you Wokky
Thank you of your reviews, and we will try to upgrade our outlet to customer for more comfort in the future . thanks of your feedback

Thanks wokky

 
Gavinlow9313
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 04-Oct-2013
Very Good Service And Skill  Posted on 03-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Sending my car for air con repair intro through my friend to this workshop. totally stratified with their service and skill provide by the mechanic service team . This is the review i promise to them if feeling good of the service . Thanks Andy and Tommy with the 3 mechanic that doing the well job .
Management Response by Brocade Auto Pte Ltd
04-Oct-2013

thanks Gavin
Your review is our motivation to serve you all more better

Thank you

 
Charliekong
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 03-Oct-2013
More Understanding of Car air cond  Posted on 03-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Driving for so many years , still dun know how the air cond function . Because of air con seem like a bit problem , go to search from SGCM web portal . Search this workshop near my house and going down to checking for my love car . The mechanic team from this shop with the high technology and good experience to diagnose the problem for me in a very short time . After confirmed , explain to me , and i understand it just proceed to repair with the affordable price for me with Stratified customer service by them . Will highly recommend friends to them.Thanks again!
Management Response by Brocade Auto Pte Ltd
03-Oct-2013

thanks Charlie
Your review will make us do more better

Thanks Charlie

 
Stevetan_235
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 03-Oct-2013
Finally i found it  Posted on 02-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Few workshop i went before i found this . My A170 air cond problem cant be solve . Always help me to top up gas but the problem is same after few day . Even i go agent also they tell me to leave car for 1 weeks , my first respond is " Har , want me take cab or take bus " . So just ask friends and intro me to Tommy. He only take 5 minute time to diagnose and confirmed the problem to me . First in my thinking was " r this time is right problem " ( Sorry Tommy of my first thinking no so believe of your diagnose ) but what i feel happy is after i ask Tommy r this the problem , with confident he tell me if after changing the part still have problem , he will not charge me until my air con problem to be solve. This is the review to this great wrokshop , and will highly recommend my friends all to him . Thanks Tommy for your professional .
Management Response by Brocade Auto Pte Ltd
02-Oct-2013

Thanks Steve
We will give you the better service and experience to you or your friends you recommend all the time
Thank you Steve

 
Alex_Lim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Oct-2013
First Visit one word amazing  Posted on 02-Oct-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
First visit to this workshop through SG Car mart to solve my air con problem . With one word "Amazing" to the customer service from them especially Tommy and Andy . Also never see my car deckboard have to open out and just replace the coil . After install back like nothing happen same as before remove . Very happy with the job they done . Thanks Tommy and Andy ...
Management Response by Brocade Auto Pte Ltd
02-Oct-2013

Thank Alex
We are still try to upgrade our outlet facilities to our customer for them to spend time when leave the car for us
Thanks of you support

 
Kevin_St
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 01-Oct-2013
Clear Explain  Posted on 30-Sep-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Perfect explain by Tommy of my air con problem. After 1 months make decision to give review to them . Really never try this air con specialist that can explain all the problem and the function of air con system to customer . Also due to engine servicing expire , Tommy Intro to use this new engine Oil from France , Kennol Endurance 5W/40 . Really feel smooth of my car and the fuel consumption getting lower and more power , will continuous use this miracle engine oil to my A6 . Thanks Tommy and sorry for 1 Months late review to you .... :)
Management Response by Brocade Auto Pte Ltd
30-Sep-2013

thanks Kevin Sim
we will always intro you the best product for customer
thanks for you review for us

 
Chloelpy
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 17-Jul-2013
Good customer service  Posted on 28-Sep-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Sorry for the late late review ....My third visit to this workshop. Major servicing this time. Sent me back to my work place & brin back my car with nice condition personally. Hard to find this kind of service & attitude nowadays.

Thank again tommy. Great service.
Management Response by Brocade Auto Pte Ltd
28-Sep-2013

Thanks Chloe ,
We always keep our good service to customer first.
Again Thanks for your review
See you again

 
Micheal_Ng88
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Sep-2013
Nice Outlet good skill  Posted on 17-Sep-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Going to google what is the right method to protect my headlamp . Get this call LAMIN-X protective Films . Call for inquiry of the product .Explain by Tommy and make decision to tint my headlamp with this protective film . Wow amazing job by Andy one of the guy who tint for me . Really surprise of the film that never see before . Highly recommend to my friends to protect it , haha Tommy tell me is Protect With Style . Will return back to them if my Air Cond have problem . Thanks Tommy , Andy and few mechanic they for make it nice and clean of my car .
Management Response by Brocade Auto Pte Ltd
17-Sep-2013

Thanks Micheal
haha still remember the protect with style ya ...
thanks for your review

 
Azmihassan
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2013
Wow Fast,Good and Perfect  Posted on 19-Aug-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
After Raya my Mazda 5 getting fever . After few time recharge my gas , went to this outlet that locate at bkt timah road . The guy Tommy who serve me explain to me the cause and effects , after thinking is true what Tommy telling me . Decide to leave my Mazda 5 to them for cooling coil replacement , but Tommy tell me is Big Operation and not the easy things that i thinking to do it . With the photo Tommy send me i posted here to share . They still can fix back and without any mistake of it like magical . Thanks Tommy with the 3 Mechanic there to completed my car with perfect . Will return Back .
Management Response by Brocade Auto Pte Ltd
20-Aug-2013

Terima Kasih Mr Azmi
ur review make us done the job more efficiency .
Once again Thank you Very much

 
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Merchant Logo Brocade Auto Pte Ltd
5 stars - based on 70 reviews

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