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   Consumer Reviews of Brocade Auto Pte Ltd
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OVERALL RATING
 
66 Reviewers
4.7 out of 5
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Technical Expertise
4.9/5 Customer Service
4.9/5
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Value for money
4.8/5 Outlet Experience
4.4/5
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66 Reviews

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review user
Mobile Reviewer
Highly recommend it!  Posted on 05-Jun-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have brought my car into their workshop for both regular servicing and repair for dents on the rear of my car. Their customer service is very good with prompt response to calls and text messages. Their skills are also excellent. They fixed the dents on the rear of my car perfectly, I now cannot even tell where the dents were. My number plate was repaired beautifully as well. Pleasant customer experience every time. - Reiko Yokoi, Owner of Volkswagen Golf SLA92--B
 
review user
Mobile Reviewer
Excellent job  Posted on 05-Jun-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellent service - Lilian Ong, Owner of Mercedes-Benz GLA180 SFF9--S
 
review user
Mobile Reviewer
Thanks Brocade team  Posted on 29-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money5/5
  • Outlet Experience5/5
Thanks Brocade team for solving my Aircon problem! They are very professional and given me a lot of advice which make me trust them so much! The charges are also value for money, once again, thanks for ur patience for explaining to me . - Stella Lim, Owner of Honda Stream SFU61--E
 
review user
Mobile Reviewer
Price is reasonable.  Posted on 23-Feb-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
send for checking aircon not cool. Found root cause compressor not enough pressure. Order original unit and replace within 2 hours. Aircon fully recovered and price is reasonable. - FANG L, Owner of Hyundai HD Avante SJR45--L
 
review user
Mobile Reviewer
Good Job Brocade  Posted on 21-Dec-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Took their time with my explorer and explained the findings. Good Job - Lawrence, Owner of Volkswagen Scirocco SKD49--T
 
review user
Mobile Reviewer
Best Service & Value for Money  Posted on 12-Dec-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great services rendered. Very professional and friendly. They actually work pass their operating hours just to make it possible for us to be able to collect the vehicle on the day itself although it’s a complicated procedure required. Value for money too. The best service we ever come through. - Susan, Owner of Toyota Rush SGX59--J
 
review user
Mobile Reviewer
Thank you Brocade  Posted on 08-Dec-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Thank you Brocade especially Tommy who explained all my car issue clearly and advice me the save way to solve the problem. Like me lady driver who know car not much, highly recommend to Brocade Auto. - Angeline Tan, Owner of Toyota Harrier SJJ--J
 
review user
Mobile Reviewer
Good job Brocade  Posted on 07-Dec-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Not only expert in car air con. They also very experienced and skillful in car repair and diagnosis. The important things is friendly staff and reasonable price. Good job Brocade . Anthony Civic - Anthony, Owner of Honda Civic SCU18--X
 
review user
Mobile Reviewer
100% will come back again  Posted on 20-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Send my car for air cond service, great service and advice provided by their mechanic, 100% will come back again - Heng, Owner of Porsche 981 SKJ28--C
 
review user
Mobile Reviewer
Excellent Service with reasonable pricing  Posted on 15-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellent Service , Reasonable price and Friendly customer service. - Kelvin Ong, Owner of Mercedes Benz E250 SLB69--E
 
review user
Google Reviewer
Quick service, no hassles!  Posted on 06-Apr-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
I have experienced very quick repairs at reasonable prices all with extremely friendly service at Brocade Auto Repair. I especially value the vehicle inspection report. It is very helpful to see what the technician spots on their inspection- so I can make an informed decision as to what repairs need to be completed. I would definitely recommend this auto repair shop. - JovinnaKow Channel
 
Limlayming
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Mar-2020
Reliable auto repair workshop  Posted on 20-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have only lived around Bukit Batok for a few months and when I needed a good reliable repair shop I didn't have any places in mind. After reading reviews on shops in the area I decided to give this place a shot and it was evident that this was the best choice. They are super nice, very professional and offer great quality. They are busy so if you know anything about customer service that should tell you they do great work. Call and make an appointment, you'll be glad you did.!!
 
review user
Google Reviewer
Excellence and quality service  Posted on 17-Mar-2020
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Overall Rating: 
  • Customer Service5/5
Excellence and quality service provided by the workshop. Will recommend to more friends to come over. - Heng Theng Keat
 
review user
Google Reviewer
Recommend  Posted on 04-Mar-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
服务佳,价钱公道. 值得推荐,手工一级棒. - Wai Shoen Chan
 
review user
Google Reviewer
Excellent service! Highly recommended!!  Posted on 22-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Excellent service! I think the most important thing they do here, which is difficult or just not done at other shops, is the thorough diagnostic of the vehicle. They send you a text, with a link showing each item inspected and where each item needs attention (with photos). I've spent hours and hours over the years trying to pinpoint problems on different vehicles with mechanics, and there's nothing more frustrating than fixing something and then that "fix" not being the problem. They figure it out here. This place doesn't try to sell you unnecessary repairs. They show you where the problem is, explain how minor or severe it is...then you decide if you want it fixed or not. They'll also explain what problems can arise by not fixing/maintaining certain items as well. I'd tell anyone to bring their vehicle here. They are courteous and will treat you right. The word is getting around about this place, and I've noticed they are getting busier by the day. Just be patient with them (it's not a fast food place) and let them do a diagnostic of your vehicle. You'll be glad you did because it'll save you time, money and headaches. Kudos Brocade Team and Tommy. - Jason Lim
 
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Merchant Logo Brocade Auto Pte Ltd
5 stars - based on 66 reviews

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