Hi Jude, sorry to hear about your unhappy encounter with us. We do value your feedback and had clarified with our staffs. You called in on 30/08/18 mention you do not have any receipt and told our staff about the rotation job with us on 14/08/18. Without hesitation she still try her best to find out what happen and see what we can do for you. After checking with our mechanics, they say all rotation job are done properly, no special case. Any special case will inform customer or Exclusive workshop in your case. But still we do not want to jump into conclusion. Our staff called back and explain that maybe your "front tyres tread are thicker" and we would like you to drive down to let us have a check. NOT your rear size is bigger. Our staff clearly know Vezel don't run on staggered. To be fair to you and to my mechanics, and most importantly to resolve the issue. We had offer to do whatever job you deem necessary that you claim that we did not do. But you insist for refund which we decline. As you can see, even without any receipt we had try our best to investigate and resolve this issue with you but you chose not to accept it. I hope you can put yourself in our stand and understand from our point of view. We have been in this business for a long time. We treat all our customers with sincerity and honesty.

Hi swift0601a/Andy, we are deeply sorry to hear about the unfortunate scratch mark found on your vehicle.
We do value your feedback and rest assured that we will do our best to investigate and resolve this issue.

As you have mentioned, we have been in this business for a long time and will always treat all our customers with sincerity and honesty.
The proper and careful handling of customer's vehicle have always been our utmost pride and concern.

We have checked with our mechanics and thoroughly reviewed the incident and procedures again.
When you leave your car to us for rotation, you did not do any checking with or without our mechanic, after job was done no checking was done on the site either, hence it is very difficult for us to conclude when the scratch was caused.
Our findings so far have shown that the small scratch mark (top fender area) could not have been caused by our mechanics or the wheel rotation job you had.
It is highly unlikely for a simple wheel rotation job to cause the said accidental scratch as all vehicles are properly lifted for most automated checks & tasks to be performed.
We would be glad to take full responsibilities if there were adequate and compelling evidences for the unfortunate issue.

We take pride in our customer service and highly value all our customers and their vehicles.
We would like to clarify that we do not endorse or believe in fault/blame pushing.
Still, we hope that you can understand our position.
Thank you.