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ETHOZ Group Ltd

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Consumer Reviews of ETHOZ Group Ltd

4.6

134 Consumer Reviews

Technical Expertise	4.6	Customer Service	4.7

Value for money	4.4	Outlet Experience	4.5

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Paul Siew, Owner of Hyundai Elantra.

Very satisfied with excellent & professional services

Posted on 12-Apr-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Send vehicle for repair served by Scheming and was with me all the way to do reporting and later request for report for police report that was responded immediately by phone.no number was available and car was temporary fix for 4 weeks to use . When number was available less than a day to fixed. Very satisfied with excellent services provided. A professional service. - Paul Siew, Owner of Hyundai Elantra SJP9--P

Management Response by ETHOZ Group Ltd

16-Apr-2021

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Danny D, Owner of Mercedes Benz E200.

Service is good

Posted on 23-Mar-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Good service and price. - Danny D, Owner of Mercedes Benz E200 SMT28--H

Management Response by ETHOZ Group Ltd

25-Mar-2021

Dear Valued Customer,

We are happy to know that you are satisfied with ETHOZ and we met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

YOONG WENG CHEONG, Owner of Nissan Note.

Well Recommended!

Posted on 19-Mar-2021

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

For public holiday emergency towing service performed by Ethoz sub-contractor from another workshop to Ethoz workshop, be sure to request immediate phone call update if failure to do so on the spot as that third party SOP requires owner to be present and the workshop to be opened to witness the exercise even during public holidays, unlike other comparable third party towing companies in the market which has no such SOP to observe. - YOONG WENG CHEONG, Owner of Nissan Note SFX77--S

Management Response by ETHOZ Group Ltd

19-Mar-2021

PEH LIAN CHAI, Owner of Toyota Lexus NX300.

Professional & service-orientated.

Posted on 18-Mar-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

The Services provided by staff Mr Jonathan LIM was very professional & service-orientated. He informed me of the whole process ahead of each event, very helpful. A very pleasant experience for a sad thing. Many Thanks. - PEH LIAN CHAI, Owner of Toyota Lexus NX300 SKV70--L

Management Response by ETHOZ Group Ltd

18-Mar-2021

Dear Valued Customer,

Thank you so much for the kind words! We are glad to know that you enjoyed our service at ETHOZ. We will appreciate it if you can pass this forward and recommend us to your friends and family. We will definitely continue to provide quality products with great service to wonderful customers like you. Thank you.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Tee Chan Yue, Owner of Mitshibushi ASX.

Good quality on workmanship.

Posted on 17-Mar-2021

Technical Expertise3.0
Customer Service5.0
Value for money3.0
Outlet Experience4.0

As this is an insurance arranged job, no opinion on the value or pricing. Good quality on workmanship. Job was done on schedule and prompt. PR service was excellent. - Tee Chan Yue, Owner of Mitshibushi ASX SR1--J

Management Response by ETHOZ Group Ltd

18-Mar-2021

Dear Valued Customer,

Thank you so much for your positive feedback and the time taken to post this review.

At ETHOZ, it’s the words of praise and trust from customers like you that we value. Do feel free to reach us anytime you need assistance. Hope to see you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Kevin, Owner of BMW X1.

Experience was seamless.

Posted on 10-Mar-2021

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

The customer service who serve me was very patient and shared whatever necessary. The experience was seamless. - Kevin, Owner of BMW X1 SKJ61--X

Management Response by ETHOZ Group Ltd

12-Mar-2021

Mohamad Idil Fauze Bin Hj.Bahar, Owner of Toyota Wish.

A very good service

Posted on 26-Feb-2021

Technical Expertise4.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

After repairing, there was a complimentary washing of my car which impresses me . They gave me the overview of the repair details and even show me the affected parts. A very good service 👍👍overall and their explainations is soo easy to understand. - Mohamad Idil Fauze Bin Hj.Bahar, Owner of Toyota Wish SLV41--L

Management Response by ETHOZ Group Ltd

05-Mar-2021

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Ng Yan Hee, Owner of Mercedes Benz S300L.

Very good service

Posted on 28-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Sent my vehicle for mercedes service package Very good service from Suhelmi and his technician ah yong was knowlegeable dealing with my queries. - Ng Yan Hee, Owner of Mercedes Benz S300L SMR44--H

Management Response by ETHOZ Group Ltd

03-Feb-2021

Dear Valued Customer,

Thank you so much for the kind compliments! We are glad to know that you enjoyed our Mercedes Benz premium care maintenance at ETHOZ. We will appreciate it if you can pass this forward and recommend us to your friends and family. We will definitely continue to provide quality products with great service to wonderful customers like you. Thank you.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

James James, Owner of Subaru Forester.

Excellent service from Jonathan

Posted on 27-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Excellent service from Jonathan (Tampines) throughout the insurance claim process till the completion of repair. - James - James, Owner of Subaru Forester SJZ8--E

Management Response by ETHOZ Group Ltd

03-Feb-2021

Dear Valued Customer,

We are happy to know that you are satisfied with Jonathan as well as ETHOZ and we met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

FOO CHEK LUAN, Owner of Hyundai Elentra.

Very efficient

Posted on 27-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience5.0

Service engineer Jonathan was very efficient in processing my accident claim case. His calm and assuring manner relieved much of my stress and anxiety. The repair to my car was very well carried out accordingly. Very satisfied with the final result. - FOO CHEK LUAN, Owner of Hyundai Elentra SMC33--K

Management Response by ETHOZ Group Ltd

03-Feb-2021

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback for Jonathan and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Leong Pui Shan, Owner of Honda City.

Jonathan is very efficient

Posted on 20-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money4.0
Outlet Experience4.0

Jonathan is very efficient in handling the case and was able to communicate details accurately. He responded to my queries in very good time and able to meet customer timelines for the repair works to be expedited. - Leong Pui Shan, Owner of Honda City SKT7--B

Management Response by ETHOZ Group Ltd

21-Jan-2021

Dear Valued Customer,

Thank you so much for your positive feedback for Jonathan and the time taken to post this review.

At ETHOZ, it’s the words of praise and trust from customers like you that we value. Do feel free to reach us anytime you need assistance. Hope to see you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Sisira, Owner of Toyota Previa.

Thanks Jonathan!

Posted on 15-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Jonathan from Ethoz Tampines was very professional, helped me go through insurance and repair process smoothly with no issues. - Sisira, Owner of Toyota Previa SLM33--D

Management Response by ETHOZ Group Ltd

19-Jan-2021

Dear Sisira,

Thank you so much for your positive feedback and the time taken to post this review. At ETHOZ, it’s the words of praise and trust from customers like you that we value. Do feel free to reach us anytime you need assistance. Hope to see you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Sani Rosmani, Owner of Toyota Camry.

Service was spot on

Posted on 14-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Service was spot on, Executive Mr Jonathan was very detail with regards to our Self-Claim accident damage. Workmanship excellent. - Sani Rosmani, Owner of Toyota Camry SKX78--H

Management Response by ETHOZ Group Ltd

19-Jan-2021

Dear Sani Rosmani,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback and we are glad to know that Jonathan was able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Nazri, Owner of Toyota Wish.

Helpful and kind

Posted on 13-Jan-2021

Technical Expertise3.0
Customer Service5.0
Value for money3.0
Outlet Experience4.0

When I had a vehicle accident, Jonathan Lim from Ethoz Tampines, facilitated my reporting and claims process. He was very helpful and kind during the process. - Nazri, Owner of Toyota Wish SMU57--A

Management Response by ETHOZ Group Ltd

19-Jan-2021

Dear Nazri,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with Jonathan and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

Rosmala, Rented Honda Fit.

Knowledgeable, efficient & courteous team

Posted on 11-Jan-2021

Technical Expertise5.0
Customer Service5.0
Value for money5.0
Outlet Experience5.0

Very knowledgeable, efficient and courteous. Able to give good advice and prompt updates. - Rosmala, Rented Honda Fit SMM34--A

Management Response by ETHOZ Group Ltd

13-Jan-2021

Dear Valued Customer,

We are happy to know that you are satisfied with ETHOZ and we met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

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