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   Consumer Reviews of ETHOZ Group Ltd
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4.6
 
134 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.7
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Value for money
4.4 Outlet Experience
4.5
review user
Mona, Rented Mazda 3.
Outstanding service  Posted on 07-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The service with Ethoz was outstanding - very friendly agent and customer support. They provided me with a great solution for my current situation during Covid. Competitive unbeatable prices! Strongly recommend it. - Mona, Rented Mazda 3 SLD85--B
Management Response by ETHOZ Group Ltd
13-Jan-2021

Dear Valued Customer,

Thank you for your valuable feedback, it is our pleasure to serve you well. ETHOZ will continue to strive towards providing quality services to all our valued customers like you.

Thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Eng Joo Lim, Rented Nissan XTrail SMK727A.
Kudos to Ethoz  Posted on 28-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience3.0
Kudos to Ethoz for being accommodating to my wants and even went out to bid a Registration Number for me at my request. The team is responsive to service needs. I leased the X-Trail for about 2 years now and my experience with them is good. To be fair, i never visited Ethoz outlet, everything was sent to me at my location. So i rated Outlet Experience as “average” just because i never experienced Ethoz outlet. - Eng Joo Lim, Rented Nissan X-Trail SMK727A
Management Response by ETHOZ Group Ltd
28-Dec-2020

Dear Joo Lim,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Nurain Abdul Rahman, Owner of Mazda 2.
Jonathan was helpful  Posted on 03-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Jonathan was helpful and very prompt on the updates. The assistance he rendered was professional and assuring. Certainly he did a good job on explaining the process and procedures. And also he went the extra mile to render the replacement car as quickly as he could. - Nurain Abdul Rahman, Owner of Mazda 2 SLJ47--E
Management Response by ETHOZ Group Ltd
04-Dec-2020

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback for Jonathan and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
WongSingHieng
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Dec-2020
Excellent service and car  Posted on 02-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I has been using your car rental service for several times. The car provided always in good condition and I would like to give a good comment to your sales representative - Rainer Ng. He is a friendly and helpful staff, always prompt in replying my msg. Thanks for the good customer service and definitely will continue to support Ethoz!
Management Response by ETHOZ Group Ltd
03-Dec-2020

Dear Mr Wong,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
Chaililing
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Dec-2020
Trusted company and excellent customer service  Posted on 02-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Hi Ethoz Group,
I am your regular customer and have a long term vehicle contract with your company. I would like to recognize the excellent customer service tendred by Mr. Rainer Ng. He always been helpful whenever we need his advises and even after working hours he still willing to reply to our enquiry. We have signed a 5 years contract with Ethoz and we looking forward to have more business relationships with the company. Thank you.
Management Response by ETHOZ Group Ltd
03-Dec-2020

Dear Valued Customer,

Thank you for the kind feedback. It is great to know about your wonderful experience with our staff- Rainer at ETHOZ. I am happy to know that we could be of help and made your day. I will definitely relay these compliments to Rainer and the rest of the team! We will continue to provide you with better quality products and services, and we hope to see you soon!

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Nazri Oyhman, Owner of Audi A7 SDK861B.
Jonathan is excellent, proactive  Posted on 27-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Jonathan is excellent, proactive and must say also very thoughtful although first time being served by him. From at point of recording the accident report, he was reassuring with empathy on me being in a lot of anxiety. Complete offering of information including on options of workshops and also frequent updates on progress of repair work is really outstanding. Thanks Ethoz, and your priced asset Jonathan. Best Regards Nazri Othman - Nazri Oyhman, Owner of Audi A7 SDK861B
Management Response by ETHOZ Group Ltd
01-Dec-2020

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Customer
Very professional  Posted on 19-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Jonathan who attended to me was very professional he kept me updated on the details of the repair diligently. Would like to thank his hard work. -Jega, Rented Mercedes Benz C180 SMA2--Z
Management Response by ETHOZ Group Ltd
19-Nov-2020

Dear Valued Customer,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Iskandar, Owner of Honda Stream.
Very good & pleasant customer service  Posted on 17-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very good and pleasant customer service by staff and mechanics. - Iskandar, Owner of Honda Stream SJD82--M
Management Response by ETHOZ Group Ltd
19-Nov-2020

Dear Valued Customer,

Thank you so much for your positive feedback and the time taken to post this review.
At ETHOZ, it’s the words of praise and trust from customers like you that we value. Do feel free to reach us anytime you need assistance. Hope to see you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Vincent Seah, Rented Honda Jazz.
Provided updates promptly  Posted on 06-Nov-2020
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Service Engineer Jonathan provided updates promptly and answered enquire quickly. - Vincent Seah, Rented Honda Jazz SMQ--E
Management Response by ETHOZ Group Ltd
09-Nov-2020

Dear Valued Customer,

We are happy to know that you are satisfied with ETHOZ and we met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Daniel Chng, Owner of Lexus ES250.
Excellent service  Posted on 31-Oct-2020
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience4.0
The sales personnel and service team are excellent in service - Daniel Chng, Owner of Lexus ES250 SLA46--J
Management Response by ETHOZ Group Ltd
02-Nov-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with the team at ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng
Vice President, Workshop
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Lim Seng chye, Owner of Owner of Mercedes Benz E200.
Give good advise  Posted on 30-Oct-2020
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Able to explain reason for fault n give good advise - Lim Seng chye, Owner of Owner of Mercedes Benz E200 SGD89--U
Management Response by ETHOZ Group Ltd
30-Oct-2020

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with the team at ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
Ivan Chng, Rented Honda Vezel.
Provided detailed and clear explanation  Posted on 28-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
My car was sent to ETHOZ Tampines after an accident and the consultant, Jonathan, was very helpful, patient in my filling my claim. He provided detailed and clear explanation of the repair along the way and I felt confidence that my car is in good hands. I am very satisfied with the workmanship and Jonathan's great customer service. Thank you. - Ivan Chng, Rented Honda Vezel SGV28--M
Management Response by ETHOZ Group Ltd
29-Oct-2020

Dear Valued Customer,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
review user
MikaPekka Nurmi, Rented Mazda 6.
Very nice training and clearly introduce to use car  Posted on 28-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very nice training and clearly introduce to use car and country law. Many thanks to you, easy to start with new car. - Mika-Pekka Nurmi, Rented Mazda 6 SMV62--A
Management Response by ETHOZ Group Ltd
28-Oct-2020

Dear Valued Customer,

Thank you for your valuable feedback, it is our pleasure to serve you well. ETHOZ will continue to strive towards providing quality services to all our valued customers.

Thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
Dww
Dww
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Oct-2020
Good service  Posted on 24-Oct-2020
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
I met sales Joey Teo, she understands customer's need/ requirement very well and provides very good service to customer. Will recommend her to others. Thanks Joey and ETHOZ group for the great support.
Management Response by ETHOZ Group Ltd
26-Oct-2020

Dear Valued Customer,

Thank you for your valuable feedback, it is our pleasure to serve you well. ETHOZ will continue to strive towards providing quality services to all our valued customers.

Thank you for entrusting and choosing ETHOZ as your preferred business partner and we look forward to an enduring partnership.

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 
dragontag14
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Oct-2020
Accident Repair Claim  Posted on 12-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
It was a great experienced for me to visit Ethoz Tampines branch, with regards to my car repair. Kudos to Jonathan Lim for giving a fast result, great customer service experienced and advise. He's the best Man for the job.

Thank you.
Management Response by ETHOZ Group Ltd
12-Oct-2020

Dear Valued Customer,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Clement Cheong
Senior Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
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Merchant Logo ETHOZ Group Ltd
5 stars - based on 134 reviews

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