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   Consumer Reviews of ETHOZ Group Ltd
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4.6
 
134 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.7
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Value for money
4.4 Outlet Experience
4.5

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review user
Bridget Tan Meng Noi, Owner of Hyundai Tucson, verified customer
A workshop with high professionalism  Posted on 23-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I’m glad I chose to take my car to Ethoz Tampines. It has been way too long since I had a car accident requiring repairs. Mr Ng Boon Kai processed everything most efficiently from explaining the work involved, coordination of work required to completion. He is polite,concise in his communication and made the whole experience pleasant, and seamless. Staff like Mr B K Ng make that difference! I recommend this workshop strongly for speed, professionalism and efficacy. - Bridget Tan Meng Noi, Owner of Hyundai Tucson SJM96--T
Management Response by ETHOZ Group Ltd
26-Jul-2021

Dear Bridget Tan,

Thank you so much for the kind words! We are glad to know that you enjoyed our service at ETHOZ, especially with Boon Kai. We will appreciate it if you can pass this forward and recommend us to your friends and family. We will definitely continue to provide quality products with great service to wonderful customers like you. Thank you.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
HONG MEY KING, Owner of Toyota Corolla Altis, verified customer
Good experience  Posted on 16-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
A very good experience with staff Mr Ng Boon Kai from start to finish when dealing with him. A very courteous person and very professional in his work. He will take the trouble to explain each step of the processes so that you will not be caught by surprises. He also gives a regular update on progress of the work. Indeed, you can entrust him with the repair of the car without any worries. - HONG MEY KING, Owner of Toyota Corolla Altis SCN40--P
Management Response by ETHOZ Group Ltd
19-Jul-2021

Dear Mey King,

Thank you so much for the kind words! We are glad to know that you enjoyed our service at ETHOZ, especially with Boon Kai. We will appreciate it if you can pass this forward and recommend us to your friends and family. We will definitely continue to provide quality products with great service to wonderful customers like you. Thank you.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Leonard Pereira, Owner of Mercedes Benz CLA180, verified customer
Excellent experience  Posted on 23-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Came across their Facebook advertisement for their Mercedes Premium Car Programme and decided to try them out for my 60k Major Service. Got the Member package which included another basic service and was given great freebies such as LiquiMoly additive package, Asanoya Bakery vouchers and Fullerton Hotel vouchers. They have a Service Advisor assigned just like in C&C and Jonathan who was assigned to me was very responsive in whatsapp which is a refreshing change from waiting for hours for a reply from Cycle. Really appreciate that they were not pushy at all all. Pricing is extremely competitive. Cycle quoted me 3X the price for the same package and Ethoz uses original parts too. Really a no brainer to go for Ethoz. Only negative is that the Tampines Branch looks bit old and more like a commercial vehicle center. The Bukit Batok HQ looks much better in the pictures. Overall an excellent experience compared to my past servicing with C&C and Premium Auto. - Leonard Pereira, Owner of Mercedes Benz CLA180 SMV64--E
Management Response by ETHOZ Group Ltd
24-Jun-2021

Dear Leonard Pereira,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well, especially Jonathan. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Once again, congratulations to you for winning our contest! We will appreciate it if you can pass this forward and recommend us to your friends and family. Thank you for your continuous support and we look forward to seeing you again!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Dennis, Owner of Mercedes Benz C180, verified customer
Very professional  Posted on 08-Jun-2021
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
I was served by Jonathan from Ethoz Group Tampines, and he was very professional in attending to my car servicing requirements. I was late for 45mins to run an errand and he has also waited patiently for me to arrive. A follow-up call was also given when I am on my way to the workshop. My car was also ready within two hours, and I am satisfied with the waiting time. - Dennis, Owner of Mercedes Benz C180 SKG77--T
Management Response by ETHOZ Group Ltd
09-Jun-2021

Dear Dennis,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Paul Siew, Owner of Hyundai Elantra, verified customer
Very satisfied with excellent & professional services  Posted on 12-Apr-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Send vehicle for repair served by Scheming and was with me all the way to do reporting and later request for report for police report that was responded immediately by phone.no number was available and car was temporary fix for 4 weeks to use . When number was available less than a day to fixed. Very satisfied with excellent services provided. A professional service. - Paul Siew, Owner of Hyundai Elantra SJP9--P
Management Response by ETHOZ Group Ltd
16-Apr-2021

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
YOONG WENG CHEONG, Owner of Nissan Note, verified customer
Well Recommended!  Posted on 19-Mar-2021
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
For public holiday emergency towing service performed by Ethoz sub-contractor from another workshop to Ethoz workshop, be sure to request immediate phone call update if failure to do so on the spot as that third party SOP requires owner to be present and the workshop to be opened to witness the exercise even during public holidays, unlike other comparable third party towing companies in the market which has no such SOP to observe. - YOONG WENG CHEONG, Owner of Nissan Note SFX77--S
Management Response by ETHOZ Group Ltd
19-Mar-2021

Dear Valued Customer,

We are happy to know that you are satisfied with ETHOZ and we met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Zac, Owner of Mazda 2, verified customer
Thanks Boon Kai  Posted on 23-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Boon kai very helpful - Zac, Owner of Mazda 2 SMP71--H
Management Response by ETHOZ Group Ltd
26-Jul-2021

Dear Zac,

We are happy to know that you are satisfied with ETHOZ and Boon Kai met your expectations. Thank you for taking time to share your compliments for us and we hope to serve you again soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Mr Poh, Rented Toyota Hiace Van GBJ6–K, verified customer
Good quality service  Posted on 21-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good quality service and friendly staff MR Rashid and Alex with very good attitude - Mr Poh, Rented Toyota Hiace Van GBJ6–K
Management Response by ETHOZ Group Ltd
23-Jul-2021

Dear Mr Poh,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with Mr Rashid and Alex at ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Farhan Gul, Owner of Mazda 6, verified customer
Prompt and smooth process  Posted on 19-Jul-2021
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money3.0
  • Outlet Experience4.0
I brought my car was accident reporting and repair ETHOZ Group, Tampines St 92 branch. The whole process was prompt and smooth. I staff who attended to me was Mr Ng Boon Kai, he was professional and helpful, he attended to all my queries in a timely manner. My car was repaired and returned to me on the promised time. I am happy with the service - Farhan Gul, Owner of Mazda 6 SMM70--S
Management Response by ETHOZ Group Ltd
19-Jul-2021

Dear Valued Customer,

Thank you so much for your positive feedback for ETHOZ and Boon Kai.

At ETHOZ, it’s the words of praise and trust from customers like you that we value. Thank you for your valuable time taken to post this review. Do feel free to reach us anytime you need assistance again. Hope to see you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Adriann T, Owner of Mercedes Benz C180, verified customer
Happy with the service  Posted on 16-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Done my car serving and repair at Ethoz. Very happy with the service advicer Mr Jon. Ethoz set up is comparable with cycle and carriage. Except Ethoz is cheaper and appt is easy to fix. Will recommend my friend to them. - Adriann T, Owner of Mercedes Benz C180 SLN84--Z
Management Response by ETHOZ Group Ltd
19-Jul-2021

Dear Adriann,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ, especially with our staff. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please feel free reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Syu, Owner of Mazda 3, verified customer
Super friendly  Posted on 15-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had a good experience here. Felina is super friendly and helpful and strongly recommended. - Syu, Owner of Mazda 3 SLJ47--X
Management Response by ETHOZ Group Ltd
15-Jul-2021

Dear Syu,

Thank you so much for your positive feedback for Felina and the time taken to post this review.

At ETHOZ, it’s the words of praise and trust from customers like you that we value. Do feel free to reach us anytime you need assistance. Hope to see you soon!

Yours Sincerely,
Linda Lau
Senior Vice President, Vehicle Leasing
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Excellent, verified customer
Knowledgeable and effective  Posted on 02-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Environment - Excellent Person - Johnathon is helpful, friendly, knowledgeable and effective : Excellent Service - Fast and better than expected: Excellent Only disappointment is Servicing only for Corporate vehicles. - Alan Ong, Owner of Honda Freed SLX90--G
Management Response by ETHOZ Group Ltd
05-Jul-2021

Dear Alan,

Thank you so much for the kind words! We are glad to know that you enjoyed our service at ETHOZ. We will appreciate it if you can pass this forward and recommend us to your friends and family. We will definitely continue to provide quality products with great service to wonderful customers like you. Thank you.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Michael, Owner of Subaru Forester, verified customer
Excellent service  Posted on 16-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Jonathan from Ethoz is very professional and had my front bumper from a minor accident, repaired in 3 days as requested. He provided us timely updates along the way and provided excellent service. - Michael, Owner of Subaru Forester SME36--D
Management Response by ETHOZ Group Ltd
21-Jun-2021

Dear Valued Customer,

Thank you for your valuable feedback, it will definitely go a long way in helping us to improve better. I am glad to know that you were satisfied with your experience with our staff and ETHOZ. Once again, thank you for entrusting and choosing ETHOZ. It has been our pleasure to serve you well. We look forward to see you again.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Travis Ye, Owner of Ford Focus RS, verified customer
Highly recommended!!  Posted on 08-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very good service!! Good workmanship as well!!! They did a good job for my car. Highly recommended!! Service staff Jonathan Lim is very professional and on the ball. Had a v good experience. Thank you again!!! - Travis Ye, Owner of Ford Focus RS SMS2--C
Management Response by ETHOZ Group Ltd
09-Jun-2021

Dear Travis,

Thank you so much for the great compliments. We take pride in knowing that our customers are happy with their experience at ETHOZ. We will continue to improve and provide you with quality products and services. If there is anything else which we can do to help, please reach out to us and we will be happy to assist. Thank you very much for the time taken to share your feedback with us.

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 

review user
Kee Leak Peng, Rented Mazda Alexa, verified customer
Thanks Jonathan  Posted on 22-May-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Profession, helpful and friendly staff Jonathan Lim. Thanks for your help. - Kee Leak Peng, Rented Mazda Alexa SKW87--L
Management Response by ETHOZ Group Ltd
25-May-2021

Dear Valued Customer,

We are delighted to know that you had enjoyed your experience at ETHOZ. Your feedback greatly reaffirms the hard work we have put in to serve you well, especially to Jonathan. Thank you for the wonderful feedback and we are glad to know that we are able to meet your expectations. Thank you for your continuous support and we look forward to seeing you soon!

Yours Sincerely,
Desmond Ng,
Vice President- Operations
ETHOZ GROUP LTD
www.ethozgroup.com

 
Merchant Logo ETHOZ Group Ltd
5 stars - based on 134 reviews

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