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   Consumer Reviews of S M Spray Painting
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4.8
 
54 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.8
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Value for money
4.8 Outlet Experience
4.7

Ak_55
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 19-Jan-2009
Bad experience! New scratches + dings upon car return!!!  Posted on 22-Mar-2024
  • Technical Expertise3.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
Bad experience! Fell for the "Quality workmanship" Assurances and positive reviews online. Decided to try them for some paintwork touch-up…but came back with new scratches and dings on left door! Car was with them all the time + under their purview but they refused to accept any responsibility for the fresh damage…in fact shockingly there was major push-back and reverse blame! Which car-owner doesn't know every ding + dent on their beloved car and that too before a paintwork touch-up job?! Car was obviously not taken care of whilst with them or someone there was plain clumsy. Matter could have been settled amicably but there was complete retaliation from them and the case was very poorly handled…perfect example of terrible customer service! Overall a very upsetting & Frustrating experience for a 1st time Customer. Would never go there again and will also alert all my contacts...

3 Review Photo(s)

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Management Response by S M Spray Painting
26-Mar-2024

As teleconversed, we welcomed you to swing by to watch the CCTV footage, throughout the entire period when your vehicle was in my possession. It was parked in a position with no vehicles to the left of the car door. As the picture shows multiple scuff marks in the middle of the door just slightly below the door handle, it looks most likely to be caused by a neighboring vehicle's door opening and the edges hitting against the middle of your LH door, not just once but multiple times as your picture suggests. From the replays of the recordings, there was no evidence of any vehicle parked and being operated to the left of your vehicle from the start till the handover. I agree things could have settled amicably if you had not taken the strong tone of accusation that we had damaged your property for sure. If the issue was properly discussed and reviewed without direct accusations, we would have gladly fixed it. A different approach would have led things to a different outcome.

 

review user
Syafiee, Owner of Volkswagen Jetta, verified customer
Thankful for the services  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
met with an accident and expected my car to be at the workshop for more than 2 weeks at least. Called the workshop up to enquire and also asked of how the claims would be. they gave me the comfort i need and also the assurance of them settling my claims from the insurance. As promised, they did it and i had no worries. My car was only with them for 3 days for something major that happened to my car. Thankful for the services and definitely would recommend everyone to go to them. - Syafiee, Owner of Volkswagen Jetta SKX63--S

3 Review Photo(s)

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review user
Walter, Owner of Mercedes Benz C180, verified customer
Workmanship was excellent  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Had a wonderful experience at SM spary painting. Jack was very professional and patient! He gave detailed explanation and gave recommendations on the paintwork my bumper that was badly scratched. Instead of my request to do half which might come out looking weird because of my body car opted for the full bumper and some other spots which Jack pick out and I missed. Workmanship was excellent from the painters couldn’t tell that it was a respirator job! Kudos to the team will definitely recommend and come back! - Walter, Owner of Mercedes Benz C180 SKH87--M
 

review user
Dan, Owner of BMW 216I, verified customer
Overall good experience  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Got into an accident and went to S M Spray Painting as I was nearby. Called them up and was invited to drop by for assessment and quote. Customer service was excellent and there’s a lounge with a well stocked snack bar. Left my car with them and collected later on the same day. Car looked good as new. Workmanship was great and downtime was minimal. Overall good experience from start to finish. 10/10 will come back to them again. Keep it up 👍🏻👍🏻 - Dan, Owner of BMW 216I SMK93--A
 

Sharonkwek
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 23-May-2024
Excellect service and quality work!  Posted on 23-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently i met with an accident and my bumper went out of shape.

Just when I thought it was a super bad day, Darren re-assured that he and his team will take care of it and make it look as good as new. Left my car and came back stunned. So glad to have trusted Darren and his team with their work! Now I can drive my sparkling clean and beautiful car again all thanks to the team!!☺️
 

review user
Evon Ong, Owner of Honda HRV, verified customer
Amazed by their efficiency and workmanship  Posted on 19-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Sent in my car for an accident repair and I was amazed by their efficiency and workmanship. I was able to collect my car within the promised time line as well. Highly recommended! - Evon Ong, Owner of Honda HRV SFZ10--S
 

review user
Sharon, Owner of Mini One, verified customer
Staff was patience and professional  Posted on 19-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A friend recommended me S M Spray Painting when i needed a colour change for my car. I'm glad I came to them because the whole experience was pleasant and the staff was patience and professional with my endless queries for the paint work. Thumbs up to them for the job well done! - Sharon, Owner of Mini One SNJ20--J
 

review user
William, Owner of BMW 316I, verified customer
Appreciate the detailed explanation  Posted on 19-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Appreciate the detailed explanation and assessment from the team before i send in my car for the repair and spray paint work. Really satisfied with the end results. - William, Owner of BMW 316I SNH98--G
 

review user
Ong P L, Owner of Toyota Corolla Altis, verified customer
Very knowledgeable staff, good workmanship  Posted on 19-Jan-2023
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience5.0
Very knowledgeable staff, good workmanship. Whole experience was efficient and fast free. - Ong P L, Owner of Toyota Corolla Altis SKW8--Z
 

review user
Darren Marc Tan, Owner of BMW X6, verified customer
Amazingly helpful  Posted on 19-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Amazingly helpful and patient in helping me make the right decisions. Recommended a few options as well and really helped me get the best price for what I wanted. - Darren Marc Tan, Owner of BMW X6 SNH63--T
 

review user
Johnny, Owner of Nissan NV200 GBK15S, verified customer
Very professional  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very professional and value for money. - Johnny, Owner of Nissan NV200 GBK15--S
 

review user
Ben, Owner of Mercedes Benz C180 ET73T, verified customer
Mechanics and technicians were friendly and competent!  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Mechanics and technicians were friendly and competent! I felt at ease with the team there along with an honest and straightforward quote - Ben, Owner of Mercedes Benz C180 ET73--T
 

review user
Adriel, Owner of BMW X6, verified customer
Best workmanship  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Best workmanship and detailing provided by S M Painting. Their friendly staff always put the clients needs first.. - Adriel, Owner of BMW X6 SNH63--T
 

review user
Jeremy Huang, Owner of Nissan Qashqai, verified customer
Satisfied customer  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Darren help me fixed my accident damage with confidence effectively. I was able to get my car back within a few days - Jeremy Huang, Owner of Nissan Qashqai SLN86--P
 

review user
Mark, Owner of Mazda 3, verified customer
Service provided from S M Spray Painting is EXCELLENT!  Posted on 18-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Service provided from S M Spray Painting is EXCELLENT! Highly recommended! - Mark, Owner of Mazda 3 SLM68--P
 
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Merchant Logo S M Spray Painting
5 stars - based on 54 reviews

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