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   Consumer Reviews of Vin's Motor
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4.9
 
129 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
John, Owner of Volvo XC90.
Vins was responsive and helpful to provide information  Posted on 08-May-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Recommended by associate to handle accident repair. Vins was responsive and helpful to provide information and guide to the follow. Special shout out to Customer officer, Elaine who surely went beyond her call of duty to respond my weekend and after office enquires, even whilst she is unwell. Replacement car and repair were promptly arranged and rectify without much hassle. - John, Owner of Volvo XC90
 
review user
Vincent, Owner of Hyunda Avante.
Entire process was pleasant and hassle-free  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Went to Vin's Motor Pte Ltd at Sin Ming to file an insurance report after I got rear-ended. I was attended to by Elaine, who was really friendly and helpful in not only filing the report, but also explaining each step of the process and what to expect. I was also appreciative of her finding a replacement car that suited my needs (needed one with ISOFIX) while my car was at the workshop. The entire process was pleasant and hassle-free. - Vincent, Owner of Hyunda Avante
 
review user
Jeff, Owner of Toyota Prius.
Elaine ensured a stress-free experience  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Elaine ensured a stress-free experience throughout the accident reporting, claiming, and bumper repair process, allowing me to have peace of mind. With Elaine's constant updates on the progress, I felt reassured every step of the way. Thanks to her efforts, I had my car back and the insurance settled swiftly and seamlessly. Additionally, the repair workmanship was superb, leaving my car looking as good as new. Kudos to Elaine for her outstanding service!" - Jeff, Owner of Toyota Prius
 
review user
Ian, Owner of Hyundai Elantra.
Highlighting the efficiency of Elaine at the team at Vin's  Posted on 06-May-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Went to Vin's for an accident claim and Elaine was very helpful to assist me even though I came in at around 4pm on a Sunday (their closing time). She stayed back to help with my accident claim and also ensured that I had a smooth insurance claim process. Total claim process was done within 3 working days, highlighting the efficiency of Elaine at the team at Vin's. Thank you! - Ian, Owner of Hyundai Elantra
 
review user
Chen Wenxiong, Owner of Honda Shuttle.
Fantastic experience from start to finish  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I bought my Honda Shuttle from Vins Automotive at Sin Ming, and it was a fantastic experience from start to finish. The service they provided, especially after the purchase, was outstanding. Every time I had a question about anything car-related, whether it was about insurance, maintenance, or something else, they went above and beyond to give me the information I needed without much delay. I’d like to give a special shout-out to Elaine, who offered excellent customer service with a great attitude. If you're considering using them, I highly recommend it—you won't regret it! - Chen Wenxiong, Owner of Honda Shuttle
 
review user
Kho Ah Khoon, Owner of Honda Shuttle.
Smooth and speedy process  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a car accident. It has been repair by VINS AUTOMOTIVE. Really appreciate the smooth and speedy process handed by Elaine from the above workshop. I would really recommend friend to this workshop. - Kho Ah Khoon, Owner of Honda Shuttle

1 Review Photo(s)

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JiaMin0388
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2023
Thank you Eric  Posted on 29-Apr-2024
I recently had the pleasure of working with Eric Sin during a claims process, and I couldn't be more impressed with his professionalism and efficiency. From start to finish, Eric ensured that everything went smoothly, making the entire process fuss-free and stress-free for me. Not only did he handle the repair impeccably, but he also took the time to follow up with me afterward to ensure everything was to my satisfaction. His attention to detail and dedication to customer service truly set him apart. I highly recommend Eric Sin for anyone in need of top-notch assistance. Thank you, Eric, for your outstanding work!
 
Beykm
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Apr-2024
Worry free experience  Posted on 20-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks to Raymond Teo, I had a worry-free experience in accident reporting, claiming and getting the damaged bumper fixed in a week. The process was smooth, reassuring as Raymond (who was on my case) constantly update on the progress of the entire episode.
Kudos to him, I was able to get the car fast and settled the insurance without any fanfare.
The workmanship of the repair is fantastic too. As good as new.

2 Review Photo(s)

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review user
Vincent Chan, Owner of Toyota Vios.
Satisfied customer  Posted on 16-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Attend to your car issues and servicing needs sincerely and able to understand customer needs. When informed of car issues they are able to determine what may have cause the car issue and recommend you cost saving solution. For claim wise, they are familiar with what you described and able to draw out the conclusion on claim advices. They promptly answer your questions and check with you on what your options are. Conveniently located near MRT also close to LTA HQ, SIM MING AUTOCITY Centre also near Brighthill and Marymount Station where you may need to collect your car after repair or servicing. - Vincent Chan, Owner of Toyota Vios
 
review user
Davin, Owner of Kia Stonic.
Provided excellent servicing and detailed explanation of the entire repair  Posted on 15-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Due to an accident recently, I had the pleasure of being serviced by Eric Sin whom has provided excellent servicing and detailed explanation of the entire repair and claims process throughout the time I was at the service centre. As a novice to accident repairs, it was great that Eric had the attitude and knowledge to help answer any questions and provide a regular update on the status of my vehicle throughout the repair period. He also tried his best to get my car ready and did multiple QC checks before releasing my car to me in its best condition. Will definitely work with VIN’s group in future if the need arises for their transparency and detailed workmanship. - Davin, Owner of Kia Stonic
 
review user
Louis, Owner of Mitsubishi Attrage.
Thank you Eric  Posted on 11-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Eric Sin’s professionalism shines through in his excellent communication skills and friendly demeanor. He takes the time to explain the repairs needed, providing transparent estimates and timelines. What sets Eric apart is his genuine dedication to customer satisfaction. He goes the extra mile to ensure that vehicles are not just repaired but restored to their optimal condition - Louis, Owner of Mitsubishi Attrage
 
review user
Nicole Liaw, Owner of Toyota Noah.
Workshop is very professional  Posted on 02-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
our vehicle was hit by a truck recently. I met agent, Elaine, from Vin's. She is very patient to give guidance on follow up and direction to her workshop. when I arrive, replacement vehicle was also ready and she handled all paperwork for me professionally. She also showed extra care to check on our wellbeing and advice of the follow up with medical check if necessary. Workshop is very professional to explain the repair and warrant of repair to me. This is my second visit to Vin and service has been fantastic. Thank you for making the follow up of a stressful event (accident) hassle-free. - Nicole Liaw, Owner of Toyota Noah
 
davidsonchua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Dec-2020
Fantastic experience at Vin's Automotive  Posted on 24-Jan-2024
Had a fantastic experience at Vin's Automotive. Especially thankful for Raymond and team's help and assistance on my case. Met with a hit and run case late last year. Despite being pessimistic about the case myself, Raymond was suggesting about the ways to go about with this and advising on the proper channel to go about making the best of my situation. Was fortunate enough that we ended up making this claim go through and am really happy with the end result of the repairs done to my car. Not only was it done within a couple of days, but I receive my car in shining and polished condition. My car now looks brand new ! Thank you to Raymond and his team!
 
Jtb
Jtb
6th Gear
2 reviews
2,790 points
859 forum posts Joined on 08-Jun-2009
Mr Raymond Teo  Posted on 17-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was being served by him on Tuesday 16 Jan 2024 9am, for the repair of a dented door and fresh coat of paint sprayed. It was an excellent conversation with him with assurance of his knowledge of expertise that will definitely bring up Vin's Motor to the next level. Keep it Up, Mr. Raymond Teo. Excellent job done, thank you!!!
 
review user
David, Owner of Toyota Harrier.
Elaine was very helpful & attentive  Posted on 23-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car met with a traffic accident . After much deliberation, I went to Vins Motor because it was my insurance panel workshop. I was attended by claim executive Ms Elaine . Elaine was very helpful and attentive while we made the traffic accident report. she also advised me to report to the relevant authorities. My car was repaired within a week. Elaine kept us posted and answered our queries via WhatsApp promptly. I was fortunate to have met Elaine who help us settle our insurance claim smoothly. - David, Owner of Toyota Harrier
 
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Merchant Logo Vin's Motor
5 stars - based on 129 reviews

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