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   Consumer Reviews of Vin's Automotive Group (Workshop)
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4.9
 
131 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
Kho Ah Khoon, Owner of Honda Shuttle.
Smooth and speedy process  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a car accident. It has been repair by VINS AUTOMOTIVE. Really appreciate the smooth and speedy process handed by Elaine from the above workshop. I would really recommend friend to this workshop. - Kho Ah Khoon, Owner of Honda Shuttle

1 Review Photo(s)

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review user
ZZ, Owner of Mitsubishi Outlander.
Great experience getting my car repaired at Vin's  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was assisted by Elaine, who was incredibly helpful, sincere and responsive. Thanks to her, I had a great experience getting my car repaired at Vin's. - ZZ, Owner of Mitsubishi Outlander
 
JiaMin0388
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2023
Thank you Eric  Posted on 29-Apr-2024
I recently had the pleasure of working with Eric Sin during a claims process, and I couldn't be more impressed with his professionalism and efficiency. From start to finish, Eric ensured that everything went smoothly, making the entire process fuss-free and stress-free for me. Not only did he handle the repair impeccably, but he also took the time to follow up with me afterward to ensure everything was to my satisfaction. His attention to detail and dedication to customer service truly set him apart. I highly recommend Eric Sin for anyone in need of top-notch assistance. Thank you, Eric, for your outstanding work!
 
review user
Mervyn Lim, Owner of Toyota Harrier.
Very friendly and hassle free  Posted on 22-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very friendly and hassle free when it comes to processing accident reports and stuffs. First time (hope last time) get into accident and they gave very good customer service to assure me they will take care of everything. - Mervyn Lim, Owner of Toyota Harrier
 
review user
Delwyn Tan, Owner of Mitsubishi Attrage.
Great experience  Posted on 22-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was initially serviced by someone else for my accident claim. After some issues, Edwin took over my case and was very friendly and eager to help resolve my problems. Great experience for a big workshop like this. - Delwyn Tan, Owner of Mitsubishi Attrage
 
Beykm
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Apr-2024
Worry free experience  Posted on 20-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks to Raymond Teo, I had a worry-free experience in accident reporting, claiming and getting the damaged bumper fixed in a week. The process was smooth, reassuring as Raymond (who was on my case) constantly update on the progress of the entire episode.
Kudos to him, I was able to get the car fast and settled the insurance without any fanfare.
The workmanship of the repair is fantastic too. As good as new.

2 Review Photo(s)

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review user
Samuel, Owner of.
Eric was super helpful and patient  Posted on 18-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to this place after getting into accident first time in my life. Eric was super helpful and patient in guiding me through the claim process. Very good and aftercare service is on point. Highly recommended. - Samuel, Owner of Mercedes-Benz GLA180 SNG711D
 
review user
Vincent Chan, Owner of Toyota Vios.
Satisfied customer  Posted on 16-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Attend to your car issues and servicing needs sincerely and able to understand customer needs. When informed of car issues they are able to determine what may have cause the car issue and recommend you cost saving solution. For claim wise, they are familiar with what you described and able to draw out the conclusion on claim advices. They promptly answer your questions and check with you on what your options are. Conveniently located near MRT also close to LTA HQ, SIM MING AUTOCITY Centre also near Brighthill and Marymount Station where you may need to collect your car after repair or servicing. - Vincent Chan, Owner of Toyota Vios
 
review user
Akhbar Angullia, Owner of Mercedes Benz C180K.
Served customer like myself very well  Posted on 16-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Eric had served customer like myself very well and anticipated the needs of customers. - Akhbar Angullia, Owner of Mercedes Benz C180K
 
review user
Davin, Owner of Kia Stonic.
Provided excellent servicing and detailed explanation of the entire repair  Posted on 15-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Due to an accident recently, I had the pleasure of being serviced by Eric Sin whom has provided excellent servicing and detailed explanation of the entire repair and claims process throughout the time I was at the service centre. As a novice to accident repairs, it was great that Eric had the attitude and knowledge to help answer any questions and provide a regular update on the status of my vehicle throughout the repair period. He also tried his best to get my car ready and did multiple QC checks before releasing my car to me in its best condition. Will definitely work with VIN’s group in future if the need arises for their transparency and detailed workmanship. - Davin, Owner of Kia Stonic
 
review user
Louis, Owner of Mitsubishi Attrage.
Thank you Eric  Posted on 11-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Eric Sin’s professionalism shines through in his excellent communication skills and friendly demeanor. He takes the time to explain the repairs needed, providing transparent estimates and timelines. What sets Eric apart is his genuine dedication to customer satisfaction. He goes the extra mile to ensure that vehicles are not just repaired but restored to their optimal condition - Louis, Owner of Mitsubishi Attrage
 
review user
Nicole Liaw, Owner of Toyota Noah.
Workshop is very professional  Posted on 02-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
our vehicle was hit by a truck recently. I met agent, Elaine, from Vin's. She is very patient to give guidance on follow up and direction to her workshop. when I arrive, replacement vehicle was also ready and she handled all paperwork for me professionally. She also showed extra care to check on our wellbeing and advice of the follow up with medical check if necessary. Workshop is very professional to explain the repair and warrant of repair to me. This is my second visit to Vin and service has been fantastic. Thank you for making the follow up of a stressful event (accident) hassle-free. - Nicole Liaw, Owner of Toyota Noah
 
davidsonchua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Dec-2020
Fantastic experience at Vin's Automotive  Posted on 24-Jan-2024
Had a fantastic experience at Vin's Automotive. Especially thankful for Raymond and team's help and assistance on my case. Met with a hit and run case late last year. Despite being pessimistic about the case myself, Raymond was suggesting about the ways to go about with this and advising on the proper channel to go about making the best of my situation. Was fortunate enough that we ended up making this claim go through and am really happy with the end result of the repairs done to my car. Not only was it done within a couple of days, but I receive my car in shining and polished condition. My car now looks brand new ! Thank you to Raymond and his team!
 
Jtb
Jtb
6th Gear
2 reviews
2,790 points
859 forum posts Joined on 08-Jun-2009
Mr Raymond Teo  Posted on 17-Jan-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was being served by him on Tuesday 16 Jan 2024 9am, for the repair of a dented door and fresh coat of paint sprayed. It was an excellent conversation with him with assurance of his knowledge of expertise that will definitely bring up Vin's Motor to the next level. Keep it Up, Mr. Raymond Teo. Excellent job done, thank you!!!
 
review user
Andy P., Owner of Honda Shuttle.
Excellent service provided by the team  Posted on 23-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Consistently excellent service provided by the team (especially Elaine). Helps make our car ownership journey worry-free. Always dependable. And prices are reasonable. Highly recommended. - Andy P., Owner of Honda Shuttle
 
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Merchant Logo Vin's Automotive Group (Workshop)
5 stars - based on 131 reviews

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