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   Consumer Reviews of Vin's Motor
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4.9
 
129 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
Allan Chia, Owner of Toyota Noah.
Approachable, contactable and efficient  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Accidents don't always happen and when they do, some drivers are at a lost as to what they need to do. From beginning to end, VINS provided a one-stop service that took care of the problem. The end result of the repairs were amazing and as a driver, I did not feel inconvenienced at all - the replacement care more than compensated for this. I was served by Elaine who did a great job. She was approachable, contactable and efficient. I could not ask for more. - Allan Chia, Owner of Toyota Noah
 
review user
Ismail Bin Abdul Rahman, Owner of BMW 523I.
Very friendly, helpful and very responsive  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to give a pleasant and positive feedback about the service & assistance rendered to me when my BMW 5 series had to undergoing a major & lenghty repair due to a lightning strike incident . And i would to thanks especially Miss Elaine for her wonderful service & assistance rendered to me throughout the repair process. She's very friendly, helpful and very responsive to my calls or enquiry. And thank you Vin's Motor PTE LTD for giving me the courtesy car to use while waiting for my car repairs to be completed. I strongly recommend Vin's Motor PTE LTD for their outstanding service! 👌🏽👍🏽🥰 - Ismail Bin Abdul Rahman, Owner of BMW 523I
 
review user
Benjamin, Owner of MINI Cooper.
10/10 will recommend  Posted on 11-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was involved in an accident and I was at a loss of what I should do cause my car was not drivable. Did some research while waiting by the road and Vin’s came up as they had many good reviews. I dropped a call to them and they arranged for a tow truck to tow my car to their centre. Elaine was assigned to my case and I was tremendously pleased with the how she handled the whole matter. She was knowledgeable and guided me on the whole process and documentation. I was given a replacement vehicle on the spot. 10/10 will recommend Elaine as she was very prompt and patient in attending to my queries. She made the whole process seamless which would have otherwise been a nightmare for me. - Benjamin, Owner of MINI Cooper
 
review user
Surajit, Owner of BMW 535i.
Helpful and understanding  Posted on 16-Nov-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Great efficiency and quick in action. Helpful and understanding. Eric at the sin Ming branch was my case manager, was fantastic and has a pleasant personality. - Surajit, Owner of BMW 535i SKD8941E

1 Review Photo(s)

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marklimjm
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Aug-2025
Amazing service, highly recommend  Posted on 08-Aug-2025
Was in an auto accident and pretty shook up. Shu Yaw took great care of my case, explaining patiently to me and walking through the entire process with me. Afterwords, the repair process was smooth and even faster than expected. Couldn't have asked for better service. More than 5 out of 5 stars.
 
michellelum27
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Nov-2024
Excellent people, Excellent service  Posted on 25-Nov-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had problem with the car, towed to Vin's Automotive for repair. Met with team of helpful and efficient personnel who gave very professional and informative advice. Repair works were done swiftly. Special thanks to Aaron and Johnny. Highly recommend this workshop to all. Jen, Owner of Honda Shuttle
 
review user
Raf Vandersmissen, Owner of.
Helpful, efficient with clear and fast replies  Posted on 12-Aug-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Happy about the service at Vin's automotive group car workshop. Especially Elaine was very helpful, efficient with clear and fast replies! - Raf Vandersmissen, Owner of Mercedes-Benz GLC Class GLC250
 
JasonGenLiPeh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Dec-2017
Excellent Service provided at Vin Motor  Posted on 04-Jul-2024
Went to Vin motor to repair my car after I got into an accident. Eric was assigned to handle my case and he came across as very sincere and helpful to assist me with my accident claims. Eric also ensured that the repairs was done quickly and I had a smooth process of handing over and taking over my car after repairs. Exceeded my expectations. I strongly recommend to go to vin motor
 
review user
Zaidi, Owner of Toyota Wish.
Very helpful and knowledgeable  Posted on 11-Jun-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Thqnk you Vin's motor. Really appreciate the smooth and speedy process by SA Mr Eric. He is very helpful and knowledgeable. I would definitely recommend this workshop to my friends. - Zaidi, Owner of Toyota Wish
 
review user
Tan Wee Gene, Owner of Toyota Rav4.
Elaine has been very helpful  Posted on 30-May-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Elaine have been very helpful to guide me in the claims process after being in a complex accident and gave confident advice on best next steps while trying their best to benefit customer’s interest. Highly recommended! - Tan Wee Gene, Owner of Toyota Rav4
 
review user
Binah, Owner of BMW 216I.
Epitome of outstanding service  Posted on 12-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Elaine, the epitome of outstanding service was patient in answering my many questions when my car was hit while parked at the roadside. She was reassuring and knowledgeable even with the more technical aspect of the car repair. The repair was completed in good time and I was well pleas. Its location is central and parking is easy. It gets my thumbs up. - Binah, Owner of BMW 216I
 
review user
Kenneth, Owner of Mazda 5.
Elaine is excellent and has great engagement skills  Posted on 08-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Elaine is excellent and has great engagement skills. Highly recommended if you ever encounter her, will be in good hands. - Kenneth, Owner of Mazda 5
 
review user
ZZ, Owner of Mitsubishi Outlander.
Great experience getting my car repaired at Vin's  Posted on 06-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was assisted by Elaine, who was incredibly helpful, sincere and responsive. Thanks to her, I had a great experience getting my car repaired at Vin's. - ZZ, Owner of Mitsubishi Outlander
 
review user
Mervyn Lim, Owner of Toyota Harrier.
Very friendly and hassle free  Posted on 22-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very friendly and hassle free when it comes to processing accident reports and stuffs. First time (hope last time) get into accident and they gave very good customer service to assure me they will take care of everything. - Mervyn Lim, Owner of Toyota Harrier
 
review user
Delwyn Tan, Owner of Mitsubishi Attrage.
Great experience  Posted on 22-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was initially serviced by someone else for my accident claim. After some issues, Edwin took over my case and was very friendly and eager to help resolve my problems. Great experience for a big workshop like this. - Delwyn Tan, Owner of Mitsubishi Attrage
 
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Merchant Logo Vin's Motor
5 stars - based on 129 reviews

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