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   Consumer Reviews of Vin's Motor Pte Ltd
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OVERALL RATING
 
53 Reviewers
4.9 out of 5
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Technical Expertise
4.9/5 Customer Service
5/5
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Value for money
4.9/5 Outlet Experience
4.9/5
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53 Reviews

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Joel Go, Owner of MercedesBenz C180K, verified customer
Highly recommend this workshop!  Posted on 18-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was involved in an accident and was directed to Vin's Motor Pte Ltd through the insurance provider. Once there, was met by Elaine and Raymond, who were perfect in their handling of the situation and repairs. They were very communicative and professional throughout the duration and resolved the entire process with no fuss or trouble. Am impressed with the two of them and Vin's, and highly recommend Vin's for your car problems! - Joel Go, Owner of Mercedes-Benz C180K SLE14--B
 
review user
Mohd Nurzid Bin Mohd Shariff, Owner of Volkswagen Sharan, verified customer
Experience and friendly staffs  Posted on 16-Dec-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was involved in an accident this year and my car was initially sent to a workshop which quoted to be total loss. Somehow was surprised that my insurer actually found an alternative workshop "Vin's Motor" and mentioned that they could repair the damages using parts from a scrapped vehicle within the allocated budget. Upon agreeing, I went down to the workshop and was given a walk through, Raymond whom was the liaison person for my repair works showed me the scrapped car which was still in good condition and explained to me the whole process including parts that will be used from the scrapped car and also things that will need to use a new part. So after signing the necessary documents, works started the very next day and at last after almost 3 weeks of waiting anxiously, I collected my car with flawless workmanship. Everything seems as though nothing happened and also they took extra effort to replace a wear and tear item without any questions asked. They even provided warranty for parts and workmanship. With that I would highly recommended Vin's Motor for your accident claims as they are affiliated with quite a number of insurers. Staffs are also experience and friendly as they attended to me when I drop by to see the progress. - Mohd Nurzid Bin Mohd Shariff, Owner of Volkswagen Sharan SLQ99--Z
 
review user
Joyce, Owner of Toyota Altis, verified customer
Job well done!  Posted on 09-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had a good experience at Vin’s motor car repair shop. My car was hit and I had to go to a workshop that is under my insurance’s list. I picked Vin’s at random and the staff were helpful. Elaine helped me file my claim and all was done very efficiently. She help me arrange for a car to drive while my car was being repaired. The car they provided was very good, smooth to drive and new. Elaine helped me with changing my season parking online as well and answered all my questions. She also never failed to give me a pass so I don’t have to pay for parking at the workshop. My car came back looking like new! It looked even before than before the accident and it was very clean. Thank you for your wonderful service. - Joyce, Owner of Toyota Altis SKP24--A
 
review user
Benjamin D Hadfield, Owner of Kia Cerato Ex Forte, verified customer
A very positive experience  Posted on 08-Feb-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The team at Vin's were very professional and turned a bad experience of having to repair my car into a very positive experience. Not only were they able to process the the vehicle and the claim efficiently but they were also able to sort me out with an alternative car and I was on my way after less than an hour. Upon return for collection of my car I found the car repairs to be immaculate and it was all completed within a short period of time! - Benjamin D Hadfield, Owner of Kia Cerato Ex Forte SJT36--X
 
MdFarEast
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Nov-2020
Excellent Service by Vin's Motor Team!!  Posted on 25-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Thank you Christina, Raymond & All the workshop mechanic for the great customer experience. Very seamless, customer oriented, honest, knowledgeable & Efficient. Overall experience was excellent!! (replacement car always in good condition!!) - Very consistent & Beyond my expectations :)

Went to this shop for accident damage repair. Upon collection, found my car polished perfectly. Didn't expect they would go for an extra mile. Kudos!!!
 
review user
Thomas Sim, verified customer
I am glad that I decided to come to Vin's after my car accident.  Posted on 21-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
I am glad that I decided to come to Vin's after my car accident. Raymond, one of their service consultant, took time to explain to me the insurance claim process, the repair works that need to be done and basically set my mind at ease by reassuring that my car will be in good hands. I appreciate that very much as after an accident, the last thing you want to do is to be in a helpless position not knowing what to do next with regards to the repair of the car. Thomas Sim, Owner of Volvo XC60 SJQ31--K
 
review user
Liew chia chek, Owner of Toyota Estima, verified customer
Efficient and reliable  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Person in charge Raymond was friendly, helpful and resourceful. I approached 3 workshops to make a clear cut motor accident claim. However, the process they gave was either time consuming or with certain uncertainties. When I approached Raymond for the first time , with all relevant details, he was able to suggest what Vin's can provide. Car sent in next day and was repaired I the stipulated time. The whole process was seamless , efficient and after repair support was good with follow up texts. Good to find them for repair works. - Liew chia chek, Owner of Toyota Estima SJJ68--U
 
review user
Jos, Owner of Audi A3, verified customer
Outstanding service!  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"They totally debunk all the nasty stories that you hear about car repair shops who take advantage of ignorant customers. I had called Vin's Motor to ascertain their experience and knowledge, and Raymond is a gem. He gave me a very clear explanation of their experience with Audi cars and what ""clinched the deal"" was when he mentioned there is a 1 year warranty for the repair. He also took pictures of my car dents and kinks, and proactively informed me that they will fix them as well. WOW! When I went to pick up my car, unfortunately he was on leave, but he promptly followed-up with me on my satisfaction on the repairs upon his return. Simply outstanding service! My car is as good as new and I am already recommending them to my friends and will start going to them for any future requirements. - Jos, Owner of Audi A3 SKU45--P
 
CheckW
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Feb-2019
Excellent service provided - highly recommended  Posted on 12-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I got into an accident 2 weeks ago and Vin's car workshop was on the approved list for my car insurance company. We checked the reviews and it was generally positive, hence we asked the tow truck to send it there.

The following morning Raymond called me up and arranged everything. He briefed me on the insurance procedure and handholded me through the entire process. It was seamless and very professionally done. I decided to do my regular servicing there too plus other touch up work for my 10 year old C200.

Overall very impressed with the follow up from Raymond and he even offered me a replacement car FOC as the additional work required more days.

I am seriously considering doing my servicing there now as they will also provide a 1 year review after my accident repairs too. Highly recommended. Pricing wise, it was also very reasonable compared to other workshops for similiar work done.
 
Sinwrx
1st Gear
2 reviews
41 points
15 forum posts Joined on 15-Mar-2009
Vin's Automotive SGCarmart Servicing GiftAway  Posted on 22-Jun-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Won a contest ran by SGCarmart, servicing vouchers at Vin's before Covid19. Fast forward, phase 2 and managed to book a servicing slot online. The person (I did not managed to get his name) attended to me was very friendly and helpful, conveying all the queries and messages I had. Servicing was done at another unit, was told not allow to view and to wait at their main unit, which had a negative point. Servicing was done quite fast and comparable to other WS. They only carry one type of engine oil. Overall left on a positive note.
 
review user
Dominic, Owner of Nissan XTrail, verified customer
Great experience  Posted on 25-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Sent my car in for insurance claimed. Had a great experience and was informed every step of the way. Thanks, Elaine! - Dominic, Owner of Nissan X-Trail SFA98--Z
 
review user
Lee Ching Wee, Owner of Toyota Prius, verified customer
Highly recommended  Posted on 22-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Highly recommended. The whole experience during the insurance claim was pretty fuss free :) - Lee Ching Wee, Owner of Toyota Prius SKV97--U
 
Sakesane
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Professional, fuss free service.  Posted on 19-Dec-2021
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Overall Rating: 
Got into an accident and selected Vin's due to their excellent review. I was not disappointed. The team was friendly and professional, especially Elaine, who was efficient in helping me settle all my insurance claims and securing of replacement car within the hour. Two thumbs up to the team!
 
review user
Foo Sek Say, Owner of Toyota Estima, verified customer
Two thumbs up!  Posted on 19-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Got into an accident and chose Vin's due to their excellent reviews. Was not disappointed. The crew were professional and friendly, especially Elaine, who helped to handle all insurance claims and got the replacement car without me even asking. Two thumbs up! - Foo Sek Say, Owner of Toyota Estima SJV4--B
 
review user
Ahmad Ramadan, Owner of Honda Stepwagon, verified customer
Good service  Posted on 19-Dec-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to the workshop, handled by Elaine & Raymond from the beginning to the end, & explained the Pro & Con. - Ahmad Ramadan, Owner of Honda Stepwagon SLD9--S
 
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Merchant Logo Vin's Motor Pte Ltd
5 stars - based on 53 reviews

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