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   Consumer Reviews of Vin's Motor Pte Ltd
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OVERALL RATING
 
42 Reviewers
4.9 out of 5
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Technical Expertise
4.9/5 Customer Service
5/5
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Value for money
4.9/5 Outlet Experience
4.9/5
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42 Reviews

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review user
Joyce, Owner of Toyota Altis, verified customer
Job well done!  Posted on 09-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had a good experience at Vin’s motor car repair shop. My car was hit and I had to go to a workshop that is under my insurance’s list. I picked Vin’s at random and the staff were helpful. Elaine helped me file my claim and all was done very efficiently. She help me arrange for a car to drive while my car was being repaired. The car they provided was very good, smooth to drive and new. Elaine helped me with changing my season parking online as well and answered all my questions. She also never failed to give me a pass so I don’t have to pay for parking at the workshop. My car came back looking like new! It looked even before than before the accident and it was very clean. Thank you for your wonderful service. - Joyce, Owner of Toyota Altis SKP24--A
 
review user
Benjamin D Hadfield, Owner of Kia Cerato Ex Forte, verified customer
A very positive experience  Posted on 08-Feb-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The team at Vin's were very professional and turned a bad experience of having to repair my car into a very positive experience. Not only were they able to process the the vehicle and the claim efficiently but they were also able to sort me out with an alternative car and I was on my way after less than an hour. Upon return for collection of my car I found the car repairs to be immaculate and it was all completed within a short period of time! - Benjamin D Hadfield, Owner of Kia Cerato Ex Forte SJT36--X
 
MdFarEast
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Nov-2020
Excellent Service by Vin's Motor Team!!  Posted on 25-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Thank you Christina, Raymond & All the workshop mechanic for the great customer experience. Very seamless, customer oriented, honest, knowledgeable & Efficient. Overall experience was excellent!! (replacement car always in good condition!!) - Very consistent & Beyond my expectations :)

Went to this shop for accident damage repair. Upon collection, found my car polished perfectly. Didn't expect they would go for an extra mile. Kudos!!!
 
review user
Thomas Sim, verified customer
I am glad that I decided to come to Vin's after my car accident.  Posted on 21-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
I am glad that I decided to come to Vin's after my car accident. Raymond, one of their service consultant, took time to explain to me the insurance claim process, the repair works that need to be done and basically set my mind at ease by reassuring that my car will be in good hands. I appreciate that very much as after an accident, the last thing you want to do is to be in a helpless position not knowing what to do next with regards to the repair of the car. Thomas Sim, Owner of Volvo XC60 SJQ31--K
 
review user
Liew chia chek, Owner of Toyota Estima, verified customer
Efficient and reliable  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Person in charge Raymond was friendly, helpful and resourceful. I approached 3 workshops to make a clear cut motor accident claim. However, the process they gave was either time consuming or with certain uncertainties. When I approached Raymond for the first time , with all relevant details, he was able to suggest what Vin's can provide. Car sent in next day and was repaired I the stipulated time. The whole process was seamless , efficient and after repair support was good with follow up texts. Good to find them for repair works. - Liew chia chek, Owner of Toyota Estima SJJ68--U
 
review user
Jos, Owner of Audi A3, verified customer
Outstanding service!  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"They totally debunk all the nasty stories that you hear about car repair shops who take advantage of ignorant customers. I had called Vin's Motor to ascertain their experience and knowledge, and Raymond is a gem. He gave me a very clear explanation of their experience with Audi cars and what ""clinched the deal"" was when he mentioned there is a 1 year warranty for the repair. He also took pictures of my car dents and kinks, and proactively informed me that they will fix them as well. WOW! When I went to pick up my car, unfortunately he was on leave, but he promptly followed-up with me on my satisfaction on the repairs upon his return. Simply outstanding service! My car is as good as new and I am already recommending them to my friends and will start going to them for any future requirements. - Jos, Owner of Audi A3 SKU45--P
 
CheckW
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Feb-2019
Excellent service provided - highly recommended  Posted on 12-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I got into an accident 2 weeks ago and Vin's car workshop was on the approved list for my car insurance company. We checked the reviews and it was generally positive, hence we asked the tow truck to send it there.

The following morning Raymond called me up and arranged everything. He briefed me on the insurance procedure and handholded me through the entire process. It was seamless and very professionally done. I decided to do my regular servicing there too plus other touch up work for my 10 year old C200.

Overall very impressed with the follow up from Raymond and he even offered me a replacement car FOC as the additional work required more days.

I am seriously considering doing my servicing there now as they will also provide a 1 year review after my accident repairs too. Highly recommended. Pricing wise, it was also very reasonable compared to other workshops for similiar work done.
 
Sinwrx
1st Gear
2 reviews
41 points
15 forum posts Joined on 15-Mar-2009
Vin's Automotive SGCarmart Servicing GiftAway  Posted on 22-Jun-2020
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Won a contest ran by SGCarmart, servicing vouchers at Vin's before Covid19. Fast forward, phase 2 and managed to book a servicing slot online. The person (I did not managed to get his name) attended to me was very friendly and helpful, conveying all the queries and messages I had. Servicing was done at another unit, was told not allow to view and to wait at their main unit, which had a negative point. Servicing was done quite fast and comparable to other WS. They only carry one type of engine oil. Overall left on a positive note.
 
Chandler
Neutral Newbie
1 reviews
0 points
7 forum posts Joined on 12-Jun-2010
Positive feedback  Posted on 14-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
I would like to extend my feedback on the professionalism shown by Raymond and his boss Vincent. Before the repair works, Raymond called and requested that I meet up with him at the workshop so that he could explain to me in person what repairs will be carried out. Given that mine was a bulk repair, he highlighted clearly what will be replaced brand new and what will be sought in the used market. With my concurrence, he then proceeded with the repair. Throughout the process, Raymond was kind enough to update me accordingly and the repair works were completed ahead of schedule.

I have since driven my car for a week and all is good thus far. To be honest, I was apprehensive at the onset about performing the repair works outside of Authorized Dealer. But the positive experience at Vin's has changed that.
 
review user
Haffiq, Owner of Honda Stream, verified customer
Happy customer  Posted on 13-Sep-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Here's a happy customer , will surely recommend . Not pushy like other workshop , Raymond has focused on solving my issues . He is flexible with the installment plan and also gave me a multiple of suggestions . Not a paid review , just stating facts and share my experience :) - Haffiq, Owner of Honda Stream SJH48--B
 
review user
Lim Guang Zhi, Owner of Honda Integra, verified customer
Offer great service  Posted on 11-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Got my car repair at this workshop, total transparency on my repair. Offer great service in general. - Lim Guang Zhi, Owner of Honda Integra SGJ20--H
 
review user
Juli, Owner of Honda Fit, verified customer
Excellent service.  Posted on 11-Sep-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Excellent service. Raymond was very kind to answer all the questions that I had and very prompt to reply even when I contacted him outside of office hours. Repairs were pretty quick and my car looks great now - Juli, Owner of Honda Fit SMG89--Y
 
review user
Lau Jing Yang, Owner of MercedesBenz GLC250, verified customer
Highly recommended  Posted on 09-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to the workshop to claim insurance and Elaine attended to me. She was friendly and approachable, and the overall process was very smooth. Managed to even switch to the replacement car all within an hour. Highly recommend. - Lau Jing Yang, Owner of Mercedes-Benz GLC250 SLD88--U
 
review user
Walter Lai, Owner of Subaru Impreza, verified customer
Great exp  Posted on 09-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Best experience with a car workshop after so many years of visiting car workshops around Singapore. Very professionally done in terms of excellent customer service (special mention to Raymond), high quality and fast speed of repair. Definitely value for money. Wonderful experience overall where I do not have to worry a bit at all. Most recommended. - Walter Lai, Owner of Subaru Impreza SLE90--J
 
review user
Walter Lai, Owner of Subaru Impreza, verified customer
Value for money  Posted on 09-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Best experience with a car workshop after so many years of visiting car workshops around Singapore. Very professionally done in terms of excellent customer service (special mention to Raymond), high quality and fast speed of repair. Definitely value for money. Wonderful experience overall where I do not have to worry a bit at all. Most recommended. - Walter Lai, Owner of Subaru Impreza SLE90--J
 
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Merchant Logo Vin's Motor Pte Ltd
5 stars - based on 42 reviews

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