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   Consumer Reviews of Vin's Motor Pte Ltd
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OVERALL RATING
 
8 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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8 Reviews

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wongwl
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 14-Dec-2017
Appreciation for repair works  Posted on 14-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I will like to give my feedback on my car repair works done by Vin's Motor. I'm very happy with their services and repair work done on my car. Not only I'm given the best assurance from them, they manage to get my repair work completed within a month which is so much faster as compared to BMW body care.

I'm appreciate their hard work and many thanks to their help during the period of my accident. Thanks! Post Management Response
 
alexleonghk
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 11-Dec-2017
Customer Feedback  Posted on 11-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Vincent, Galvin, and their staffs exhibited professionalism in dealing with my case right from the start. Vincent and his team certainly lived by their Mission Statement – “By placing customer service as our top priority, we strive to ensure that each customer leaves our workshop knowing that all of their concerns have been addressed”.

Vin’S Motor showed great interest in meeting my immediate need to have a car for work and running daily errant; By lending me a car at no cost. It also served as an assurance that the non-tangible cost of waiting for the car to be repaired was not solely borne by me.

Vin’S Motor workshop mechanics were knowledgeable and experienced. I was surprised when they told me that the damage of my car was not as bad as I was told by another workshop which my insurer first referred me to. Had they recommended Vin’S Motor to me initially, I would not have waited unnecessarily for 3 weeks merely for assessment (though it was during Chinese New Year); Not to mention that they had offered to pay for my car to be scrapped.

During repair, Vin’S Motor updated me proactively on the progress and consulted me before making decision in changing some parts. After repair, Vincent and Galvin called personally to ensure all was well with my car.

Thank you! Post Management Response
 
mdazmirashid
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 07-Dec-2017
Review on Vin's Motor  Posted on 07-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My vehicle has gone for its repair works with Vin's Motor under my insurance officer's recommendations and I have been very satisfied with their service.

Mr Vincent was so kind that the first call he made to me was enough to make me put all my trust in him. He was generous to let me have a courtesy car out of good will knowing that I will need transportation for work.

He managed to complete repairs within the stipulated time frame that he gave and I am also very satisfied with his after sales service. He is very easily contactable when I needed to speak to him.

From all the worries and troubles that I was facing in the beginning after that accident, your recommendation with Vin's Motor has been such a great relief.

I would like to thank Mr Vincent for helping me out. Post Management Response
 
julianlim967
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 06-Dec-2017
Feedback on Vin's Motor Accident Repairs  Posted on 06-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The repair job was excellent and well within the estimated time frame required, my vehicle was collected in pristine condition.

Their service was exceptional and they were extremely helpful.

I am very grateful and really appreciate the support, many thanks! Post Management Response
 
LincLim
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 23-Aug-2013
Very Professional in handling Total Loss Case  Posted on 29-Jun-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Met with accident. Car dealer workshop then charged exuberant price and Insurance declared Total Loss.

AXA referred to Vincent for his expert opinion.

Without obligation, he offered to do inspection and also threw in courtesy car for duration of inspection. Upon confirmation and assurance that repairs could be done at much reasonable prices, Vincent extended the courtesy car for entirety of the repair duration.

Vincent took the time to explain the repair process and was very transparent in sharing the parts replaced and repaired.

Got back the car as good as new.
Process was smooth from start to end; Vincent was very professional throughout, and with great sincerity.

Very good customer service experience; Recommend Vin's Motor if encounter such cases. Post Management Response
 
VictorSoo
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Aug-2016
Good and Reliable car workshop  Posted on 20-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very professional, swift, thorough and prompt in both their service and response. Will definitely recommend my family and friends to have their car fixed. Thanks Vin's Motor! Post Management Response
 
kadengoh
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Aug-2016
Excellent customer service!  Posted on 18-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My car was involved in an accident and I proceeded to engage Vin’S Motor with my repairs and claims after recommendations by one of my relative. The claims process was fast and I was also given a free replacement car to drive during the repair period. I was told that I did not have to pay any amount up front, as Vin’S Motor will cover the repair cost and claim it back from the other party’S insurer later on. I got back my car 1 week later and the car was looking good as new. However, a few months later, Galvin from Vin’S Motor contacted me, and he was seeking my help as the other party was disputing the claim which might escalate to a lawyer case. I was shocked as I thought that the claim was already settled. However, during this period, Vin’S Motor did not ask me to make any payment and kept to their word. I was impressed and agreed to render all help that was required. In the end, we received good news that the claim was settled without having to go to the lawyers. I would strongly recommend anyone to look for Vin’S Motor if you require any help with your insurance claims! Further to which, they also provide various services such as car rentals, maintenance, etc! Definitely a good experience with Vin's motor and most importantly, their service really live up to their name! Post Management Response
 
wongandrea
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Aug-2016
Pleasant experience for car insurance claim  Posted on 18-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just got back my car today and would like to shout a big Thank You to the wonderful team at Vin's Motor. It is as good as new!

Car has been quite badly damaged as it was the middle car in a chain collision. Bringing the car into the workshop was both nerve wrecking and depressing..

Thankfully, Galvin who attended to me cleared my doubts and was very assuring when handling my insurance claims. After understanding the situation, he was quick to collate all the necessary details and within minutes, he wrote out a detailed report for my insurance claims. And can I add that these were all done in a nicely scented office above the workshop :) .

Courtesy car was swiftly arranged and my kids were gleeful over the "New" And comfy ride during the repair period.
Ladies car owners can be assured that it will not be an intimidating workshop.

Staff here are genuinely sincere and professional! Post Management Response
 
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Merchant Logo Vin's Motor Pte Ltd
5 stars - based on 8 reviews

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