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   Consumer Reviews of Vin's Motor
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4.9
 
130 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
christowatch
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Nov-2023
Good experience  Posted on 24-Nov-2023
Went to Vin's to make an insurance claim and the staff there Eric made the experience smooth and reassuring. His followup was very good and the quality of the body repair works at Vin's is of high quality. Highly recommended!
 
review user
Mun Hing Lim, Owner of Honda Odyssey.
Fantastic service and great customer experience.  Posted on 23-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Fantastic service and great customer experience. Vin’s staff are very professional and knowledgeable. Very patient in hearing me out and understanding what is required for the fixing of my car. Adhered to the time duration as promised. Highly highly recommended. Definitely going to refer all my friends and relatives to Vin’s. 👍👍👍 - Mun Hing Lim, Owner of Honda Odyssey
 
review user
Surajit, Owner of BMW 535i.
Helpful and understanding  Posted on 16-Nov-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Great efficiency and quick in action. Helpful and understanding. Eric at the sin Ming branch was my case manager, was fantastic and has a pleasant personality. - Surajit, Owner of BMW 535i SKD8941E

1 Review Photo(s)

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review user
Zhang Jiexin, Owner of Suzuki SX4.
Trustworthy place!  Posted on 23-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had my first car accident and was at a loss of what to do. My insurer told us to go to this workshop. Was very lucky to have Elaine attend to us and walk us through the admin and all the details. She was very reassuring and comforting; something that we need as we were in a panic mode. The result of the repair is great. Trustworthy place! - Zhang Jiexin, Owner of Suzuki SX4
 
Mol
Mol
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Oct-2023
Great Service  Posted on 20-Oct-2023
I got rear ended and went to Vin's, they handled my third party claim swiftly with clear explanations and advice to me. The whole process was professional and efficient. Eric was very helpful and kept me updated. Got my car back within one week!
 
review user
Molly Eng, Owner of Honda Vezel.
Whole process was efficient  Posted on 20-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had an accident and went to Vin’s, the whole process was efficient, good advice given, fast service. Eric helped me a lot and always quick response back. Got my car back in one week! - Molly Eng, Owner of Honda Vezel
 
review user
Syed Izzat, Owner of Honda Vezel.
Extremely grateful to have Elaine Lee assist me to ensure my car is in showroom condition once I leave Vins Auto!  Posted on 24-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
If you have any queries on insurance related or accident coverage, I strongly suggest to look for Elaine. She is sincere and listen to your situation then do her very best to assist you. Extremely grateful to have Elaine Lee assist me to ensure my car is in showroom condition once I leave Vins Auto! - Syed Izzat, Owner of Honda Vezel
 
isabelletan97
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2023
Very Good Service  Posted on 14-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car got hit at the rear during an accident so i went to my insurance panel list and Vins motor came up first due to the good reviews.

Elaine who was our car handler helped us very well with all our paper work, coordinating and even helped us expedite our car repair by almost a week! She was so helpful and very responsive when we asked for updates, and made sure everything was handled well before handing us the car back. I would recommend Vins motor and Elaine for their service, responsiveness and most importantly, repairing your car. Thank you Vins and Elaine!!
 
review user
Peng Li, Owner of Mazda 3.
Workshop offers outstanding and timely assistance  Posted on 13-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The workshop offers outstanding and timely assistance. Miss Elaine, one of the staff members, consistently demonstrates exceptional efficiency and thoughtfulness. She not only responds promptly but also goes above and beyond by dedicating herself to tasks even after regular working hours. - Peng Li, Owner of Mazda 3
 
review user
Irfan, Owner of Audi Q5.
Took AMAZING care of me  Posted on 12-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Took my car in after a small accident. Was served by Elaine who took AMAZING care of me. Handled all the paperwork with no stress. Organised a comfortable replacement car. Decided to get car serviced with them while repairing the vehicle. Also changed battery and tyres (cost was reasonable). They even kindly extended FREE 1st time servicing costs. On top of that I returned the car with a full tank (had taken it with a quarter tank) and they refunded the overage in full. Can't recommend them enough. Well done to Elaine and her team. Secured a long time customer! - Irfan, Owner of Audi Q5
 
review user
Sk Pek, Owner of Renault Megane.
Best experience is Elaine's customer service  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Insurance claim. Other workshop cant even provide a quote for my insurer to authorise the repair but this shop can. At least, the repair gets going. When I highlight repair taking little too long, workshop provide a short term car for a couple of days at no extra cost. Old car but can move around still not too bad. Best experience of all is customer service Elaine. Very responsive since day 1 booked in car. She doesn't ignore my message even when on leave. She notified when she will be back at work or ask colleague to help - Sk Pek, Owner of Renault Megane
 
review user
Eric Loh, Owner of Honda Shuttle.
Professional and pleasant experience  Posted on 07-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a chain collision and went back to Vin's Automotive to make an accident report in April on a Sunday afternoon. Elaine was quick to point out the party at fault after viewing the dash cam which makes me totally impressed with her professionalism. - Eric Loh, Owner of Honda Shuttle
 
review user
Aaron Phoa, Owner of BMW 116d.
explained clearly & well follow up  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Went there to do my accident reporting on a Saturday , was serve by a young lady call Elaine, she explained clearly the process of claim and I on my way to do my own stuff. Left my car there for a few days and had my car taken care of, Elaine then ensure the car is properly handed-over . Few weeks later she follow up on her work to ensure everything is fine . Good job Elaine. - Aaron Phoa, Owner of BMW 116d
 
review user
Aaron, Owner of Toyota Camry.
Show professionalism in handling my accident claims  Posted on 05-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Elaine show professionalism in handling my accident claims and knowing that I need my car quite urgently she tried her best to complete al the necessary repairs at the shortest time possible. A nice personnel to interact with - Aaron, Owner of Toyota Camry
 
review user
Gary, Owner of Toyota Harrier.
Fast and efficient service  Posted on 30-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Fast and efficient service by Elaine for windscreen claim . Took 1 day to file and order to fixing. Greatly recommended - Gary, Owner of Toyota Harrier
 
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Merchant Logo Vin's Motor
5 stars - based on 130 reviews

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