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   Consumer Reviews of Vin's Automotive Group (Workshop)
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4.9
 
130 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
Xuan Ming Chen, Owner of Vespa Primavera 150.
Superb service  Posted on 23-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Elaine helped me with my repairs and insurance claims. I must say superb service all the way throughout. She went beyond her job and was caring and understanding. Does her best to help me get the best outcome. The whole company was generally very reliable and trustworthy. Thank you. - Xuan Ming Chen, Owner of Vespa Primavera 150
 
review user
Ke, Owner of.
Efficient and knowleadgeable  Posted on 13-Dec-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Elaine @ Vins Auto (Sin Ming) is knowledgable helpful as well as efficient in all enquiries and follow up. - Ke, Owner of Mercedes-Benz Maybach GLS600
 
review user
LEE JIHAN, Owner of Mazda 6.
Good attitude and give me a professional guide  Posted on 12-Dec-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have used this work shop 2 times when I have problems in my car. My account manager, Elaine, I has good attitude and give me a professional guide for my car. It is really helpful for me. I recommend you to use this shop. - LEE JIHAN, Owner of Mazda 6
 
review user
Chong JH, Owner of Toyota Wish.
Satisfied customer  Posted on 12-Dec-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money3.0
  • Outlet Experience4.0
One stop auto service centre which provides vehicle insurance claiming, rental, repair & servicing. - Chong JH, Owner of Toyota Wish
 
Suzanah
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Dec-2023
Good timely service  Posted on 12-Dec-2023
Elaine was readily available for service advice. She is pleasant and able to provide timely support when my car was sent for repairs at Vins Automotive Group workshop, Sin Ming. There a comfortable waiting area too.
 
review user
Noorsufiani Mahmod, Owner of Mercedes Benz GLA180.
Very helpful and knowledgeable  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Went there for car repair after accident. Service was fast and the customer service, Elaine, was very helpful and knowledgeable. - Noorsufiani Mahmod, Owner of Mercedes Benz GLA180
 
review user
Suzanah, Owner of Nissan Latio.
Pleasant and able to provide timely support  Posted on 12-Dec-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Elaine was readily available for service advice.She is pleasant and able to provide timely support when my car was sent for repairs at Vins Automotive Group workshop, Sin Ming. There also a comfortable waiting area too. - Suzanah, Owner of Nissan Latio
 
review user
Allan Chia, Owner of Toyota Noah.
Approachable, contactable and efficient  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Accidents don't always happen and when they do, some drivers are at a lost as to what they need to do. From beginning to end, VINS provided a one-stop service that took care of the problem. The end result of the repairs were amazing and as a driver, I did not feel inconvenienced at all - the replacement care more than compensated for this. I was served by Elaine who did a great job. She was approachable, contactable and efficient. I could not ask for more. - Allan Chia, Owner of Toyota Noah
 
review user
Ismail Bin Abdul Rahman, Owner of BMW 523I.
Very friendly, helpful and very responsive  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to give a pleasant and positive feedback about the service & assistance rendered to me when my BMW 5 series had to undergoing a major & lenghty repair due to a lightning strike incident . And i would to thanks especially Miss Elaine for her wonderful service & assistance rendered to me throughout the repair process. She's very friendly, helpful and very responsive to my calls or enquiry. And thank you Vin's Motor PTE LTD for giving me the courtesy car to use while waiting for my car repairs to be completed. I strongly recommend Vin's Motor PTE LTD for their outstanding service! 👌🏽👍🏽🥰 - Ismail Bin Abdul Rahman, Owner of BMW 523I
 
review user
Benjamin, Owner of MINI Cooper.
10/10 will recommend  Posted on 11-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was involved in an accident and I was at a loss of what I should do cause my car was not drivable. Did some research while waiting by the road and Vin’s came up as they had many good reviews. I dropped a call to them and they arranged for a tow truck to tow my car to their centre. Elaine was assigned to my case and I was tremendously pleased with the how she handled the whole matter. She was knowledgeable and guided me on the whole process and documentation. I was given a replacement vehicle on the spot. 10/10 will recommend Elaine as she was very prompt and patient in attending to my queries. She made the whole process seamless which would have otherwise been a nightmare for me. - Benjamin, Owner of MINI Cooper
 
review user
Herman Rahoam, Owner of Honda Civic.
Fast and efficient  Posted on 10-Dec-2023
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Elaine handles my text & enquiry promptly. In summary, good service and workmanship. All in 1 building in Vin’s automotive group workshop Sin Ming. They are fast and efficient. - Herman Rahoam, Owner of Honda Civic
 
review user
Dre, Owner of Volkswagen Jetta.
Fuss free and peace of mind  Posted on 10-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good experience through my claims process. Fuss free and peace of mind - Dre, Owner of Volkswagen Jetta
 
review user
Nick Chuah, Owner of Toyota Camry.
Elaine was really attentive and emphatised with our needs.  Posted on 09-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Elaine was really attentive and emphatised with our needs. One of the most wonderful experience that we had encountered. We can only wish other services provider have this approach and mindset. Thank you. - Nick Chuah, Owner of Toyota Camry
 
CalvinHo69
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Dec-2023
Good customer service by Elaine  Posted on 09-Dec-2023
My car was repaired through insurance claim through Vin's motor Pte Ltd. Elaine processed my claim on the other party and arranged for a replacement car. The turnaround for the repair was timely in about 3 days. The total claim was also made on the other party. Throughout the process, Elaine kept in touch with me to ensure that I'm updated. Best service!
 
review user
Suriyaa, Owner of Toyota Vios.
Quick and reliable service  Posted on 30-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Eric assisted me throughout the process of submitting my insurance claims and the repair of my vehicle due to an accident. Quick and reliable service! Will definitely recommend them to anyone looking for help after any accident and even for your regular automotive needs and maintenance. - Suriyaa, Owner of Toyota Vios
 
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Merchant Logo Vin's Automotive Group (Workshop)
5 stars - based on 130 reviews

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