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   Consumer Reviews of Vin's Motor
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4.9
 
129 Consumer Reviews
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Technical Expertise
4.8 Customer Service
5.0
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Value for money
4.8 Outlet Experience
4.9
review user
Allan Chia, Owner of Toyota Noah.
Approachable, contactable and efficient  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Accidents don't always happen and when they do, some drivers are at a lost as to what they need to do. From beginning to end, VINS provided a one-stop service that took care of the problem. The end result of the repairs were amazing and as a driver, I did not feel inconvenienced at all - the replacement care more than compensated for this. I was served by Elaine who did a great job. She was approachable, contactable and efficient. I could not ask for more. - Allan Chia, Owner of Toyota Noah
 
review user
Ismail Bin Abdul Rahman, Owner of BMW 523I.
Very friendly, helpful and very responsive  Posted on 12-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to give a pleasant and positive feedback about the service & assistance rendered to me when my BMW 5 series had to undergoing a major & lenghty repair due to a lightning strike incident . And i would to thanks especially Miss Elaine for her wonderful service & assistance rendered to me throughout the repair process. She's very friendly, helpful and very responsive to my calls or enquiry. And thank you Vin's Motor PTE LTD for giving me the courtesy car to use while waiting for my car repairs to be completed. I strongly recommend Vin's Motor PTE LTD for their outstanding service! 👌🏽👍🏽🥰 - Ismail Bin Abdul Rahman, Owner of BMW 523I
 
review user
Benjamin, Owner of MINI Cooper.
10/10 will recommend  Posted on 11-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was involved in an accident and I was at a loss of what I should do cause my car was not drivable. Did some research while waiting by the road and Vin’s came up as they had many good reviews. I dropped a call to them and they arranged for a tow truck to tow my car to their centre. Elaine was assigned to my case and I was tremendously pleased with the how she handled the whole matter. She was knowledgeable and guided me on the whole process and documentation. I was given a replacement vehicle on the spot. 10/10 will recommend Elaine as she was very prompt and patient in attending to my queries. She made the whole process seamless which would have otherwise been a nightmare for me. - Benjamin, Owner of MINI Cooper
 
review user
Surajit, Owner of BMW 535i.
Helpful and understanding  Posted on 16-Nov-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Great efficiency and quick in action. Helpful and understanding. Eric at the sin Ming branch was my case manager, was fantastic and has a pleasant personality. - Surajit, Owner of BMW 535i SKD8941E

1 Review Photo(s)

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isabelletan97
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Sep-2023
Very Good Service  Posted on 14-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My car got hit at the rear during an accident so i went to my insurance panel list and Vins motor came up first due to the good reviews.

Elaine who was our car handler helped us very well with all our paper work, coordinating and even helped us expedite our car repair by almost a week! She was so helpful and very responsive when we asked for updates, and made sure everything was handled well before handing us the car back. I would recommend Vins motor and Elaine for their service, responsiveness and most importantly, repairing your car. Thank you Vins and Elaine!!
 
review user
Irfan, Owner of Audi Q5.
Took AMAZING care of me  Posted on 12-Sep-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Took my car in after a small accident. Was served by Elaine who took AMAZING care of me. Handled all the paperwork with no stress. Organised a comfortable replacement car. Decided to get car serviced with them while repairing the vehicle. Also changed battery and tyres (cost was reasonable). They even kindly extended FREE 1st time servicing costs. On top of that I returned the car with a full tank (had taken it with a quarter tank) and they refunded the overage in full. Can't recommend them enough. Well done to Elaine and her team. Secured a long time customer! - Irfan, Owner of Audi Q5
 
review user
Sk Pek, Owner of Renault Megane.
Best experience is Elaine's customer service  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Insurance claim. Other workshop cant even provide a quote for my insurer to authorise the repair but this shop can. At least, the repair gets going. When I highlight repair taking little too long, workshop provide a short term car for a couple of days at no extra cost. Old car but can move around still not too bad. Best experience of all is customer service Elaine. Very responsive since day 1 booked in car. She doesn't ignore my message even when on leave. She notified when she will be back at work or ask colleague to help - Sk Pek, Owner of Renault Megane
 
review user
Aaron Phoa, Owner of BMW 116d.
explained clearly & well follow up  Posted on 07-Sep-2023
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Went there to do my accident reporting on a Saturday , was serve by a young lady call Elaine, she explained clearly the process of claim and I on my way to do my own stuff. Left my car there for a few days and had my car taken care of, Elaine then ensure the car is properly handed-over . Few weeks later she follow up on her work to ensure everything is fine . Good job Elaine. - Aaron Phoa, Owner of BMW 116d
 
marklimjm
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Aug-2025
Amazing service, highly recommend  Posted on 08-Aug-2025
Was in an auto accident and pretty shook up. Shu Yaw took great care of my case, explaining patiently to me and walking through the entire process with me. Afterwords, the repair process was smooth and even faster than expected. Couldn't have asked for better service. More than 5 out of 5 stars.
 
michellelum27
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Nov-2024
Excellent people, Excellent service  Posted on 25-Nov-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had problem with the car, towed to Vin's Automotive for repair. Met with team of helpful and efficient personnel who gave very professional and informative advice. Repair works were done swiftly. Special thanks to Aaron and Johnny. Highly recommend this workshop to all. Jen, Owner of Honda Shuttle
 
review user
Raf Vandersmissen, Owner of.
Helpful, efficient with clear and fast replies  Posted on 12-Aug-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Happy about the service at Vin's automotive group car workshop. Especially Elaine was very helpful, efficient with clear and fast replies! - Raf Vandersmissen, Owner of Mercedes-Benz GLC Class GLC250
 
JasonGenLiPeh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Dec-2017
Excellent Service provided at Vin Motor  Posted on 04-Jul-2024
Went to Vin motor to repair my car after I got into an accident. Eric was assigned to handle my case and he came across as very sincere and helpful to assist me with my accident claims. Eric also ensured that the repairs was done quickly and I had a smooth process of handing over and taking over my car after repairs. Exceeded my expectations. I strongly recommend to go to vin motor
 
review user
Zaidi, Owner of Toyota Wish.
Very helpful and knowledgeable  Posted on 11-Jun-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Thqnk you Vin's motor. Really appreciate the smooth and speedy process by SA Mr Eric. He is very helpful and knowledgeable. I would definitely recommend this workshop to my friends. - Zaidi, Owner of Toyota Wish
 
review user
Tan Wee Gene, Owner of Toyota Rav4.
Elaine has been very helpful  Posted on 30-May-2024
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Elaine have been very helpful to guide me in the claims process after being in a complex accident and gave confident advice on best next steps while trying their best to benefit customer’s interest. Highly recommended! - Tan Wee Gene, Owner of Toyota Rav4
 
review user
Binah, Owner of BMW 216I.
Epitome of outstanding service  Posted on 12-May-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Elaine, the epitome of outstanding service was patient in answering my many questions when my car was hit while parked at the roadside. She was reassuring and knowledgeable even with the more technical aspect of the car repair. The repair was completed in good time and I was well pleas. Its location is central and parking is easy. It gets my thumbs up. - Binah, Owner of BMW 216I
 
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Merchant Logo Vin's Motor
5 stars - based on 129 reviews

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