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   Consumer Reviews of Tay Automobiles (Rental & Leasing)
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5.0
 
102 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

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review user
Vienne, Rented Suzuki Swift, verified customer
SUPER impressed with Tay Automobiles  Posted on 08-Nov-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a car w/ Tay Automobiles, they are swift in response and very professional. During handover to us, they informed on the condition of the car, which was very reassuring to me as my previous rental car experience from other companies was not very good. Bensley (my POC) told me to ask whatever qns i have and also to test the car first. I had a last minute change to another car as the one i wanted had some problems. This shows the honesty! We rented the car for 3 days with NO issues at all until handover back. I am SUPER impressed with Tay Automobiles and i would highly recommend them to my family/friends. Will be renting again soon 😊 thank you!!! - Vienne, Rented Suzuki Swift SJE12--K
 

review user
Roshan, Rented Honda Accord, verified customer
Will definitely rent again from them  Posted on 29-Oct-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The whole rental process and customer service from the staff of Tay Automobiles is really commendable. I rented the Honda Accord over the Deepavali weekend. Bensley guided me through the whole rental procedure and even provided tips on how to handle the car. Deposit was also immediately refunded within the same day of returning the car. Will definitely rent again from them! - Roshan, Rented Honda Accord SJG38--J
 

review user
Charlotte, Rented Suzuki Swift, verified customer
Will rent again  Posted on 14-Oct-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I read lots of good reviews about their service so I was relieved to see that the recommendations were valid! Bensley patiently answered all my inquiries and did his best to meet the rental period and car type needs that I had. While the car I rented (a delightfully bright electric blue Suzuki Swift) has seen better days, it was still perfectly fine for driving and I experienced no difficulties with it. Rental prices are reasonable and service was excellent, so I will definitely be using this rental service again. =) - Charlotte, Rented Suzuki Swift SGZ35--A
 

review user
Taniah, Rented Mitsubishi Lancer, verified customer
Really good experience :)  Posted on 08-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Our first time renting a car from Tay Automobiles to drive for Malaysia use. It was super last minute as our usual rental company didn't had any available cars hence, I found their contact online. Proceed to WhatsApp them and was greeted by Bensley who gave prompt and fast response and thank goodness they had an available car! Car rented was a Lancer and it was in good condition; had no issues. Deposit was returned on the same day when we returned the car. Really good experience, might rent with them in the future now :) Thank you Bensley and YJ ! - Taniah, Rented Mitsubishi Lancer SJB96--P
 

review user
Taniah, Rented Mitsubishi Lancer, verified customer
Thank you Bensley and YJ. Great experience  Posted on 06-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Our first time renting a car from Tay Automobiles to drive for Malaysia use. It was super last minute as our usual rental company didn't had any available cars hence, I found their contact online. Proceed to WhatsApp them and was greeted by Bensley who gave prompt and fast response and thank goodness they had an available car! Car rented was a Lancer and it was in good condition; had no issues. Deposit was returned on the same day when we returned the car. Really good experience, might rent with them in the future now :) Thank you Bensley and YJ ! - Taniah, Rented Mitsubishi Lancer SJB96--P
 

review user
Taniah, Rented Mitsubishi Lancer, verified customer
Really good experience  Posted on 04-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Our first time renting a car from Tay Automobiles to drive for Malaysia use. It was super last minute as our usual rental company didn't had any available cars hence, I found their contact online. Proceed to WhatsApp them and was greeted by Bensley who gave prompt and fast response and thank goodness they had an available car! Car rented was a Lancer and it was in good condition; had no issues. Deposit was returned on the same day when we returned the car. Really good experience, might rent with them in the future now :) Thank you Bensley and YJ ! - Taniah, Rented Mitsubishi Lancer SJB96--P
 

review user
Rizwan, Rented Volkswagen Beetle, verified customer
We love the car so much!  Posted on 23-Mar-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Wanted to rent a Mini Cooper but there wasn’t any available so Bensley recommended a cute sage colored beetle which to our surprise was much more cuter in person! We love the car so much! Bensley was very accommodating and it was a fuss free transaction. The entire process was very seamless and the car’s interior was clean when collected! We will be back for the MC for sure! - Rizwan, Rented Volkswagen Beetle SND57--K
 

review user
Mark, Rented Honda Fit, verified customer
Professional Service  Posted on 07-Jan-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented car from Tay Automobile for 2 weeks. The staff from Automobiles are quick in response and they provide clear instructions for the car rental and hassle free. You can consider their service professional and they go extra mile to prepare cash card rental to the consumers and advise on the points to take note when signing the agreement. Car is well maintain too. Overall, they are one of the best car rental company in town! - Mark, Rented Honda Fit SLZ75--L
 

Jj910
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 08-Oct-2021
Whole experience was nothing but great  Posted on 07-Oct-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend.
 

Nat123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Oct-2021
Fuss free rental  Posted on 06-Oct-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a car for 1 month plus and the whole process from collecting to dropping off the car was a breeze. As a female driver, I was skeptical to rent a car as my sister has a bad experience with other companies.

I texted Bensley at night to enquire for an available car but was told that my preferred choice is not available for the first 2 weeks. He suggested to take a substitute car first and exchange it to my preferred car in 2 weeks time. Upon collection, YJ brought me to the car and showed all the scratches and dents to take note off and take pic of it.I appreciate the transparency and felt assured.

During my rental, I would text Bensley on any enquiries or issues that I have with the car and he would assist at anytime.

When it was time to return the car, I just had to drop off the car key to YJ. When i realise that i left my passion card in the IU unit, YJ was kind enough to retrieve it back and send it at my brother's shop.

Overall i would highly recommend this rental. The condition of the car is good but the outstanding part of this rental is the transparency and service from the staff.
 

review user
Julian, Rented Honda Stream, verified customer
Kind and helpful  Posted on 30-Aug-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend. - Julian, Rented Honda Stream SGT4--T
 

review user
Julian, Rented Honda Stream, verified customer
Kind and helpful  Posted on 30-Aug-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend. - Julian, Rented Honda Stream SGT4--T
 

review user
Shahazad, Rented Toyota Vios, verified customer
Excellent service  Posted on 23-Jun-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I contacted Bensley and booked a toyota vios through him and it was very smooth from day 1. I rent a car for Hari Raya and the whole booking process was done through watsapp and payment was through paynow. The price was very reasonable and affordable, in fact the best in the market. I recommended my brother as he was also looking to rent a car for hari raya. Bensley and YJ communicated well with me throughout the rental of the car. Highly recommended and excellent service. - Shahazad, Rented Toyota Vios SMA35--G
 

review user
Jian Hao, Rented Toyota Vios, verified customer
Well maintained cars  Posted on 22-Feb-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I rented from Tay Automobiles during the CNY period. Spoke to Bensley and Eddie on different occasions - both are super friendly and highly responsive. The car I initially booked was not available and they were quick to offer me other alternatives. I was satisfied with the service, so I extended an additional few days after CNY. The car I rented was well maintained, had firm brakes and acceptably clean. - Jian Hao, Rented Toyota Vios SMA35--G
 

review user
Azmi, Rented Subaru Forester, verified customer
Very good experience  Posted on 11-Jan-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented Subaru Forester in Dec 2022 and Toyota Estima last weekend. Both Car is in good condition & a pleasure to drive. With Bensley, YJ and Mr Lim are super helpful! Collection & return were extremely smooth and fuss free! Very good experience and will definitely be renting again for another short weekend retreat in Malaysia. Highly recommended! - Azmi, Rented Subaru Forester SJH57--Z
 
Merchant Logo Tay Automobiles (Rental & Leasing)
5 stars - based on 102 reviews

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