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   Consumer Reviews of Tay Automobiles (Rental & Leasing)
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OVERALL RATING
 
67 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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67 Reviews

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review user
Mark, Rented Honda Fit, verified customer
Professional Service  Posted on 07-Jan-2022
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented car from Tay Automobile for 2 weeks. The staff from Automobiles are quick in response and they provide clear instructions for the car rental and hassle free. You can consider their service professional and they go extra mile to prepare cash card rental to the consumers and advise on the points to take note when signing the agreement. Car is well maintain too. Overall, they are one of the best car rental company in town! - Mark, Rented Honda Fit SLZ75--L
 
Jj910
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 07-Oct-2021
Whole experience was nothing but great  Posted on 07-Oct-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend.
 
Nat123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Oct-2021
Fuss free rental  Posted on 06-Oct-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a car for 1 month plus and the whole process from collecting to dropping off the car was a breeze. As a female driver, I was skeptical to rent a car as my sister has a bad experience with other companies.

I texted Bensley at night to enquire for an available car but was told that my preferred choice is not available for the first 2 weeks. He suggested to take a substitute car first and exchange it to my preferred car in 2 weeks time. Upon collection, YJ brought me to the car and showed all the scratches and dents to take note off and take pic of it.I appreciate the transparency and felt assured.

During my rental, I would text Bensley on any enquiries or issues that I have with the car and he would assist at anytime.

When it was time to return the car, I just had to drop off the car key to YJ. When i realise that i left my passion card in the IU unit, YJ was kind enough to retrieve it back and send it at my brother's shop.

Overall i would highly recommend this rental. The condition of the car is good but the outstanding part of this rental is the transparency and service from the staff.
 
review user
Julian, Rented Honda Stream, verified customer
Kind and helpful  Posted on 30-Aug-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend. - Julian, Rented Honda Stream SGT4--T
 
review user
Julian, Rented Honda Stream, verified customer
Kind and helpful  Posted on 30-Aug-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Originally tried to rent from a competitor in the same building but was told last minute that they wouldn't rent to me. Bensley and YJ were kind and helpful throughout my experience and helped me secure a very last minute booking for a car to save my weekend plans. Service was excellent and the car was in reasonable condition. Deposit might have been the highest I've had to pay so far but it was swiftly returned after no issues were found. Would definitely recommend. - Julian, Rented Honda Stream SGT4--T
 
review user
Shahazad, Rented Toyota Vios, verified customer
Excellent service  Posted on 23-Jun-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I contacted Bensley and booked a toyota vios through him and it was very smooth from day 1. I rent a car for Hari Raya and the whole booking process was done through watsapp and payment was through paynow. The price was very reasonable and affordable, in fact the best in the market. I recommended my brother as he was also looking to rent a car for hari raya. Bensley and YJ communicated well with me throughout the rental of the car. Highly recommended and excellent service. - Shahazad, Rented Toyota Vios SMA35--G
 
review user
Jian Hao, Rented Toyota Vios, verified customer
Well maintained cars  Posted on 22-Feb-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I rented from Tay Automobiles during the CNY period. Spoke to Bensley and Eddie on different occasions - both are super friendly and highly responsive. The car I initially booked was not available and they were quick to offer me other alternatives. I was satisfied with the service, so I extended an additional few days after CNY. The car I rented was well maintained, had firm brakes and acceptably clean. - Jian Hao, Rented Toyota Vios SMA35--G
 
review user
Rahim, Rented BMW 523i, verified customer
Afford price and good service  Posted on 09-Jan-2022
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good service! affordable pricing as well. will recommend and definitely my go-to for car rental. - Rahim, Rented BMW 523i SKT23--S
 
review user
Adnan, Rented Toyota Camry, verified customer
Excellent condition car! Recommended company  Posted on 01-Jan-2022
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Car rental process was very smooth, my compliments to Bensley and his team for making the process painless! Car was in excellent condition and no problems encountered during the rental. The team was nice enough to send driving tips and helpful advice and I do appreciate the touch. 💯 recommended! 👍🏻👍🏻 - Adnan, Rented Toyota Camry SGS69--E
 
review user
Ameer, Owner of BMW 523i, verified customer
Quick and prompt response  Posted on 12-Nov-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The incredible service from Tay Automobiles is really outstanding. Would really recommend to anyone out there who is looking to rent cars for short period of time. - Ameer, Owner of BMW 523i SKT23--S
 
review user
responds promptly, fuss free and very helpful in suggesting suitable cars and alternatives. I rented the Toyota Yaris, the car was also well maintained and has a tablet for music too. Will rent from them again! Yun Lin, Owner of Toyota Yaris, verified customer
Will rent again!  Posted on 29-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Superb customer service - responds promptly, fuss free and very helpful in suggesting suitable cars and alternatives. I rented the Toyota Yaris, the car was also well maintained and has a tablet for music too. Will rent from them again! - Yun Lin, Owner of Toyota Yaris SGS31--U
 
review user
Chia Chun, Rented Honda Stream, verified customer
Friendly and helpful professional car rental  Posted on 24-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Friendly and helpful professional car rental, Mr YJ did serve well, nice guy and nice services , thumbs up👍 recommend to all! - Chia Chun, Rented Honda Stream SGT4--T
 
review user
Yew Huei, Rented Suzuki Swift, verified customer
Cheapest in town  Posted on 12-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Smooth transaction. car is good. Easy to communicate with and the cheapest in town. - Yew Huei, Rented Suzuki Swift SJE12--K
 
review user
Rachel, Rented Honda Fit, verified customer
Exceptional service  Posted on 12-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The whole rental process was smooth and fast. The car was in good condition when handed over to me. Most importantly, the service was exceptional. Both Bensley & YJ were very genuine and accommodating, felt like I was in good hands! - Rachel, Rented Honda Fit SJF87--H
 
review user
JunHong, Rented Mitsubishi Lancer, verified customer
Highly recommended rental company  Posted on 12-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a car for a day to run my errands. Bensley was very friendly although I messaged him during a weekend as it was a last minute arrangement. The entire process was very smooth. Lim assisted with the issuing and checking of the car. Highly recommend this place if you are looking for a rental! - JunHong, Rented Mitsubishi Lancer SJB96--P
 
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Merchant Logo Tay Automobiles (Rental & Leasing)
5 stars - based on 67 reviews

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