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   Consumer Reviews of BH Auto Services Pte Ltd
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4.8
 
75 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.7

Acky3000
3rd Gear
1 reviews
257 points
1 forum posts Joined on 06-Jul-2007
Honest, Customer-Oriented Workshop  Posted on 18-Jul-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have used BH Auto for about 10 years, and this is the workshop that will be there for you when you need it. Flexible drop-off/pick-up timing for servicing (great for people who have to work), a reliable and fast tow-truck service, and even great advice and support when I met with a huge accident a few years ago and called for recovery.

Pricing is also always reasonable, and they do their best to reduce the costs compared to some workshops who push for max cost.

Grateful to have Eric and his team who have been around to serve my family.
 

Siuol
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Dec-2010
Capable, Friendly and service oriented  Posted on 19-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I am just overwhelmed by the awesome service provided by Eric and Ah Sheng on both occasions(weekends) when I needed help the most.

On both occasions my car couldn't start and was stuck in the MSCP but BH Auto came to the rescue, not only the price is reasonable, service is good and the mechanic up to the job.

I am totally convinced and will switch all my servicing and repairs to BH Auto moving forward.

Kudos to Eric and team.
 

Shadow6447
Clutched
1 reviews
6 points
43 forum posts Joined on 17-Jan-2011
Membership Sign-up  Posted on 23-Jan-2019
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was at BH Auto to check out on repair matters after reading many positive reviews. Happen to meet Eric the boss, who personally showed me how their $15 carwash can bring out the brilliant shine of my car and it's only available for members. Membership also include free car tow and other perks.

My car was beaning again after a downpour as you can see from the picture attached. You can also see the brilliant shine in the picture when it was dry and it felt really smooth. The $15 carwash is definitely worth it, as carwash at petrol kiosk with wax does not come even close.

Thanks to Eric and his team for this great service!

2 Review Photo(s)

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Unclebutcher
2nd Gear
1 reviews
147 points
102 forum posts Joined on 01-Sep-2012
Honest Workshop  Posted on 06-Feb-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Called in recently when i went for a basic service for my aging Altis elsewhere and the other workshop said I needed to change front discs and pads at almost $400. Decided not to and sought an opinion here - who took my front tyres out and found out that the rotors and pads are still good to go until scrap. They did charge me a small fee for the labour but could've easily just kept quiet and changed the pads (which I was willing to). Two thumbs up. Will go here for servicing in future.
 

Joshooi
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Nov-2012
Great support and workmanship!  Posted on 17-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Was unfortunate to be involved in a road accident earlier this month, and decided to send my car to BH Auto Services after reading good reviews here. From the moment i reached the workshop, Janice and her team facilitated the accident reporting and inspection process smoothly and eased my concerns smoothly. Janice was also very prompt in responding to my questions and requests and provided me with details and updates on my car's repair process throughout. My car was repaired ahead of schedule and the workmanship from the team was top quality.

Although none of us would want to be involved in the inconvenience of a car accident, consider engaging BH Auto's service should you ever need one, because they gave me peace of mind throughout the process. Hope my next visit will be for car servicing instead!
 

GraceLin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Jan-2018
BH AUTO is Amazing!  Posted on 07-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
SO PLEASED with my first experience with BH Auto. Team went above and beyond in helping me fix the car and now it looks exactly like brand new!
What's best is that, the team was responsive to questions and patient to answer them all. Upon contacting them the team came down to my place, collected it and returned 2 days later. Talk about convenience ? Really? Price wise, it was very affordable compared to going directly to the car company. I understand that going directly to the company repair shop would have cost about 6 times more so I was obviously very happy😍😍typical singaporean right?!
Oh and trust me I had anxiety when entrusting them to BH since it was my moms precious car with high sentimental value I was damn nervy but when it came back well she was so happy! Truly, Happy Mom, Happy life!😌😌Lollollol
Will definitely return for future issues! THANK YOU BH AUTO!! YOU GUYS ARE AMAZING!❤️
 

Karlzeiss
Neutral Newbie
1 reviews
5 points
4 forum posts Joined on 12-Jul-2015
Excellent Customer Service!  Posted on 09-Oct-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
BH Auto is arguably one of the best workshop i have been to. I went there my first time to file an accident report since it was near to my place and the process was very quick and smooth and Eric even took time to provide me some advices on car washing. I was very impressed by the customer service and will definitely patronize them in future for car related services.

Thumb up!.
 

kkweng66
1st Gear
1 reviews
29 points
31 forum posts Joined on 24-Sep-2017
Wonderful Service  Posted on 29-Sep-2017
  • Customer Service5.0
  • Outlet Experience5.0
Sent my 2-week old car at 10:30pm to repair/change the bumper because of a butt kiss. The staff, Kelvin completed the accident report and advised me to go back to Hyundai instead. He also provide me some good tips when encountered similar issue in future (touch wood)Before I left, the boss Eric came back and saw a bird-shit stain on my car. To my surprise, he immediately offered to wash, clean the tyres and vacuum the car. I must give them a thumb up. Thank you Eric and your gang.
 

Andy4carz
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 05-Sep-2013
Much Appreciated Service from BH Auto Services  Posted on 25-Sep-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Just wanna drop a review to compliment BH Auto. I am very pleased with the service provided by BH Auto Service Pte Ltd.

On Friday 15/09/17, when i called an insurance office to enquire a claim issue, the officer advised me on what to do and directed me to the website of the listed workshops.

As i was looking for North/ Central area, tried calling the 1st listed workshop at around 10.20am, but no one answered. 1st and 2nd seem to belong to the same workshop.

So i called the 3rd one, BH Auto. It is a HP number, but it was engaged. But very soon, less than 2minutes, i got a returned call from Eric.

After i have explained the situation to Eric, as the car is driven by my son most of the time, and my son has gone overseas studying, and my husband has gone for his golf game. No one is available then to drive the car to the workshop.

Eric made a trip to my place personally to help me file the report and take some pictures of the car. All was done within 2 hrs. It was raining at that time too,

This gesture of Eric really made my day and eased my "Headache". Otherwise, i would have to delay another day to get my husband to drive the car to the workshop.

This is my first insurance(touch wood) report and i am very surprised and pleased that i have my car insured with this insurance company and that the company really got a very "Personal-touch" Workshop dealer as in BH Auto Service. I hope the rest of the listed workshops are just as competent and provide such good service for all their clients.

Much appreciated!
 

Tangbowei
Neutral Newbie
4 reviews
3 points
9 forum posts Joined on 11-Feb-2010
Another great experience by BH Auto, especially Kelvin.  Posted on 21-Aug-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Ever since I swapped Agent service center a few years ago as you could see from my other feedback below, I never looked back.

Early July, my car got into an accident. A bike hit me from behind. Though usually at BH Auto for servicing, this is the maiden time I'm sending in for accident reporting/repair and whatever.

Unfortunately, there were some hiccups at the start regarding communication from the accident surveyor, to insurance companies, and surprisingly, BH Auto. I really thought I was having streak of bad luck when I thought even BH Auto failed me. I was angry to say the least.

But Kelvin came to my aid, understood again the situation and took control of the situation amicably. From then on, everything was quick. Accident report/counter-checking with 3rd party report/counter-checking with insurance companies/repair work to be done/replacement car. He made everything flow perfectly and I never had to worry. I was updated each and every time as well.

That day came to collect my car. It was nicely done, terrific workmanship and it looked nicely done.

I want to complement Kelvin for exceptional service recovery and genuinely understanding customer's concern. He thinks for you and make things work for you.

It's okay to get hiccups, but it's the company's service recovery that continues to bring clients back to them.

Thank you Kelvin, appreciate your work very much.

Bowei
 

familymatters
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Jul-2017
Commendable and Extra Miles Service  Posted on 09-Jul-2017
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Met a small accident recently, after over 2 decades of clean record.

No idea what to do. Called up Insurance company. To my delight, they listed BH Auto as one of the appointed contractors. Even BH's location was a distance away compared to other workshops nearby my plc, I decided to still approach them as I recalled vividly my very pleasant exp with them in the past.

Eric , the boss, personally attended to me when he happened to be ard. What impressed me most, he offered to find a replacement car when he heard of my needs.

Next day, Eric personally 'towed' one of his spared vehicle to my place, all at no additional charge. He even taught me how to update my HDB carpark gantry online. He was genuinely concerned of my family needs. His dedicated team exuded the same level of professionalism. Highly commendable culture observed thruout. They have never failed to impress me again.

Now that I got my car back, 100% Satisfied. I enclosed photos. Even better, knowing that it also backed by 100% Satisfaction guarantee. Bravos to Eric and his team! Keep up the excellent service thru actions.

1 Review Photo(s)

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Mok5881
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-May-2009
Accident Claim Repair  Posted on 13-Jun-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Had a hit & Run with damages in front of my Odyssey. Luckily managed to capture the bus details. Went through the list of approved workshop from Insurance company, did some read up on the workshops mentioned in sg carmart. Read BH Auto had several good compliments from past reviews. Went down on Tue, met Eric and he assisted me in filling up all the forms. On Friday, went down for 3rd party surveyor inspection. Thereafter, the following week, the car was sent in for repair. Meantime, they arranged for a replacement car. Collected the car yesterday evening. Am pleasantly pleased with the repair works done. They even took the effort to do a thorough cleaning/washing of the car interior and exterior including the engine compartment! Over the past week, I am impressed with their follow up phone calls to update on the status of the repair works. Overall, I would like to compliment Eric & His staff ( a Malaysian guy in his early 20s) for their excellent customer services and not forgetting the repair/maintenance staff. Well done and keep it up. Thank you.
 

garychua
Neutral Newbie
1 reviews
1 points
8 forum posts Joined on 18-May-2016
Rear Bumper Repair  Posted on 24-Feb-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Right side of my car's rear bumper was hit by a commercial coach some days ago. Visited a few workshops, including the car agent's, for quotes and repair assessment. BH Auto, not only offered the most reasonable quote, its staff are also meticulous and patient in assessing the damage on my car and explaining the 3rd party ins. Claim procedure to me. Special thanks to Eric for pointing out the damages that the other workshops (and yes including the car agent's workshop!) which didn't even spot it!

Also need to thank Bernard and Ms. Chan for the timely update of the 3rd party claim status and arrangement of appointment with the 3rd party insurer for inspection.

Last but not least, i will also like to compliment BH's repair crew who repaired (Ah Zai & Others) my car. Car was sent to them @ 9 am and was ready to be collected @ 4pm on the same day. Panel beating, replacement of reflector, spray paint and car washing all done within 7 hours. Amazing. For same repair minus the damages spotted by Eric, other workshops quoted me 2-3 working days!

The car rear bumper now looks like the same when i collected my car. Thanks BH Auto. May your business continue to expand and prosper.
Management Response by BH Auto Services Pte Ltd
24-Apr-2017

Thanks for the great review Mr Chua! We are working hard to expand our business and of improve our service level as a form of appreciation for all out customers. :) Have a nice day!

Yours Sincerely,
BH Auto Services

 

GAN59
Clutched
4 reviews
10 points
14 forum posts Joined on 22-Sep-2014
Impressive Customer Service And Reasonably Pricing  Posted on 07-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had sent my vehicles for servicing and repairs to BH Auto the staff are helpful and friendly very excellent customer service and reasonable pricing
Keep up the standards
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the great review Gan59! We will continue to improve our service and of course, the reasonable pricing! :) Have a nice day!

Yours Sincerely,
BH Auto Services

 

jasonlimhy
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Jun-2016
Service Evaluation  Posted on 07-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Reliable, prompt and professional service.
I still remember my car bumper dropped off entirely and speedy recovery was provided. I really appreciate it!

Cheers!
Management Response by BH Auto Services Pte Ltd
12-Sep-2016

Thanks for the perfect 5 stars review Jasonlimhy! Have a nice day!

Yours Sincerely,
BH Auto Services

 
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Merchant Logo BH Auto Services Pte Ltd
5 stars - based on 75 reviews

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